SUMMARY OF TERMS OF EMPLOYMENT – FLOOR MANAGER – NORTH WORLE SALARY: PENSION: HOLIDAY: SICK PAY: Annual salary - £25,175, pro rata for part-time. Equivalent hourly rate is £12.91. You will be auto enrolled into the Hospice Group Personal Pension Scheme provided by Scottish Widows subject to eligibility criteria. The minimum employee contribution will be 5% and the employer contribution will be 3%. If you have been a member of the NHS pension scheme and made contributions in the last 12 months, we may be able to transfer your membership (subject to eligibility criteria). 6.6 weeks (including bank holidays); rising to 7 weeks after 5 years and 7.6 weeks after 10 years. We offer an Occupational Sick Pay scheme, as follows: During the first 12 months’ of service – 1 weeks’ full pay 1 years’ service to 3 years’ service – 2 weeks’ full pay and 2 weeks’ half pay 3 years’ service to 5 years’ service – 4 weeks’ full pay and 4 weeks’ half pay 5 years’ service to 10 years’ service – 6 weeks’ full pay and 6 weeks’ half pay OTHER BENEFITS: Employee Assistance Programme offering 24-hour Over 10 years’ service – 8 weeks’ full pay and 8 weeks’ half pay confidential counselling, advice and support Employee savings scheme Opportunities for challenge events & fundraising Staff social activities Family-friendly benefits Free parking is available at some of our stores Subsidised bus travel with First Bus Commuter Travel Club North Worle 32 hours per week, to be worked over 4 days, on a rota basis to include Saturdays, Sundays and Bank Holidays. This post is subject to a six month probationary period. During probationary period you will be entitled to receive, and required to give at least one weeks’ written notice of termination. After successful completion of the probationary period you are entitled to receive, and required to give, at least one months’ notice of termination, which must be in writing. Appointment to this role is subject to a satisfactory Enhanced DBS check for working with children. LOCATION: HOURS: PROBATIONARY PERIOD: NOTICE PERIOD: DISCLOSURE & BARRING SERVICE (“DBS”):
Job Description and Person Specification Job Title: Line Manager: Deputy Shop Manager Shop Manager Professionally Accountable to: Retail Director Location: Hours of Work: Various Various including Weekends and Bank Holidays (on a rota basis) Job Purpose: • To be responsible for the day to day management of the charity shop including volunteers, stock management, merchandising, health and safety and financial procedures, in the manager’s absence. • • • • • To develop and maintain excellent relationships with both customers and donors To achieve sales and profit targets, by maximising sales and controlling direct shop expenses, in the manager’s absence. To provide high quality line management and training to volunteers. To work as a supportive team player and as an ambassador for the Hospice working cohesively with hospice staff and volunteers to positively promote the charity at any available opportunity. To maintain good relations with the shop, hub and distribution/logistics staff Responsibilities: SALES • Achieve profit targets by maximising sales and minimising costs. • Ensure that the high standard of service to customers that is expected by WHC is • maintained at all times. Implement any promotion in the store as directed by Retail Director, your Area Manager or your Store Manager. • Ensuring stock is generated over the door by members of the public and donors sign up to the Gift Aid scheme • Ensuring all stock is sorted, priced and steamed before going onto the Store floor. SHOP APPEARANCE • Maintain a high standard of presentation, both in the windows and the interior of the shop. • Ensure the sales floor layout is as per the current Sales Analysis guidelines in • conjunction with your line manager or Area Manager. Achieve and maintain high standards of housekeeping, organisation and cleanliness throughout the Store, including the sales floor and stockroom areas. STOCK • Actively encourage the public to donate saleable stock. • Actively support the Store in achieving the required Gift Aid conversion rate. • Adhere to Gift Aid procedure when processing Gift Aided donations. • Price stock at a consistent level in accordance with WHC price guides. • Ensure there is adequate stock available on the shop floor at all times, on all key lines (stock density), including hanging, ticketing and sizing all clothing as appropriate. • Ensure the shop density is kept full by ensuring there is adequate stock available at all times (productivity). • Rotate stock on a daily basis so that no garment remains on the shop floor for any longer than the agreed time limits. • The role will demand moving sometimes high volumes of stock on a daily basis. • Comply with all instructions regarding the sale and auditing of new goods. STAFF • Ensure that tasks are properly delegated to staff/volunteers in accordance with their training and abilities. • Organise a rota to ensure the Store runs effectively and the sales floor and sort room tasks are allocated. • Create an organised and pleasant working environment for staff and volunteers. • Inform the Store team of business communications, promotions and information relating to WHC. • Ensure that all staff/volunteers comply with WHC policies, procedures and specific retail protocols. • Actively recruit the correct/specified number volunteers to deliver the stores objectives and KPI’s. • Provide training so they are able to perform their jobs efficiently and effectively. ADMINISTRATION AND SECURITY • Complete all relevant administration on time in accordance to WHC policies • Bank daily according to WHC policy. • Ensure that all WHC till procedures are adhered to and that cash is kept secure. • Be the second named key holder with the Police. • Notify the Store Manager or line manager in the event of a break in, suspected theft or security incident (this includes suspected dishonesty by staff/volunteers). • Ensure that no unauthorised person is allowed to inspect the shop or examine sales or other records. HEALTH AND SAFETY • Provide a safe environment that protects all staff/volunteers, and the public. • Comply with all Health and Safety (H&S) regulations as per WHC H&S Policy. • Report any maintenance or Health and Safety issues in the shop to the Store Manager (and Area Business Manager if appropriate). • N.B This role involves continuous manual handling of stock, in volume on a daily basis. It will require a reasonable level of fitness and exertion, including carrying stock up and down stairs on a regular basis. Scope of Job Description This job description reflects the immediate requirements and objectives of this post. It is not an exhaustive list of the duties, but gives a general indication of work undertaken which may vary in detail in the light of changing demands and priorities. Substantive changes will be carried out in consultation with the post holder. This job description is subject to periodic review and amendment. Organisational Chart: Retail Director Retail Administrator Hub Manager Online Manager Area Manager Shop Manager Assistant Shop Manager Volunteers PERSON SPECIFICATION – DEPUTY SHOP MANAGER Criteria Qualifications and Training Essential/ Desirable How Evidenced & Assessed ▪ Good standard of numeracy and literacy commensurate with GCSE E Grade c or above in Maths and English ▪ NVQ Level 2 in Customer Service or equivalent experience ▪ An awareness of fashion and retail trends and how to relate these to capitalise on income. ▪ An awareness of how to identify and develop the market potential of a store and respond to local needs Knowledge, Skills and Experience ▪ Knowledge of Gift Aid, or demonstrable willingness to learn ▪ Demonstrate a full understanding of what is meant by exemplary customer service and evidence of delivering this consistently ▪ Working knowledge of Microsoft Office products including Word and Excel ▪ Ability to complete administrative paperwork ▪ Experience in a retail environment ▪ Experience of supervision to manage, delegate, motivate and improve the performance of staff to achieve targets ▪ Preparing and managing rotas and allocating work ▪ Experience of Health & Safety and fire provisions in a retail environment ▪ Experience in the charity shop environment ▪ Experience of working with and managing volunteers ▪ Familiarity with EPOS till system ▪ Be commercially aware of the High Street and have a keen interest in/knowledge of the latest fashion/trends in retailing ▪ Supervising staff/volunteers and stock taking. ▪ Working within retail or service industry with particular regard to customer service and contact, working in a team environment, basic administration, filing and simple analysis ▪ Working within fashion retail, with particular regard to floor layouts, merchandising, customer service and contact, working in a team environment, basic IT, administration and simple analysis of figures. Communication and people skills ▪ Confident and effective verbal and written skills ▪ Team working skills ▪ Ability to empathise with people in challenging emotional situations ▪ Experience of equality and diversity ▪ Experience of recognising and valuing the contribution of others ▪ Experience of taking responsibility for own and team decisions and actions E D D E E E E D D D D D D D D D D D E E E D D D A/C A /C A/I A/I A/I A/I A/I I A/I A/I A/I A/I A/I I I I I I I I ▪ Able to take responsibility for your own and team’s development and learning. ▪ Able to deal with any situation which may give rise to conflict. ▪ Able to work efficiently with the Store Manager and Store staff/volunteers, to create and maintain a positive and enthusiastic team. I D D D ▪ Able to add, subtract, divide and multiply up to four figures in order D to maintain budgets and complete accurately weekly income/banking sheets. ▪ Able to handle cash and reconcile accurately. ▪ Able to initiate, develop and accept new ideas to generate income within a short time frame. ▪ Highly collaborative and team-focussed Organisational Skills ▪ Excellent organisational and time management skills ▪ Ability to work on own initiative ▪ Well organised, with the ability to prioritise immediate tasks Other Requirements ▪ Recognise the implication of working within a charity ▪ Flexibility and open mindedness ▪ Personal resilience and the ability to respond to change ▪ Passionate a with a ‘can do’ attitude ▪ Able to transport yourself within the retail area ▪ Hold a current and valid driving licence ▪ Have access to your own transport ▪ Flexible approach to working hours and days including working Saturdays, Sundays and Bank Holidays as appropriate and when required. Also assisting in area team, including cover at other Stores, if necessary. D D D E E E E E E E E D D E A/I A/I A/I I I I I A/I A/I A/I Key: E = Essential D = Desirable A= Application I = Interview C = Certificate
Job Description and Person Specification Job Title: Line Manager: Floor Manager Store Manager Professionally Accountable to: Retail Director Location: Hours of Work: Various Various including Saturdays, Sundays and Bank Holidays (on a rota basis) Working Relationships: Works closely with Store Manager, Area Business Manager, customers and donors. Job Purpose: To support the store manager with the day to day management of the charity shop including volunteers, stock management, merchandising, health and safety and financial procedures To develop and maintain excellent relationships with both customers and donors To achieve sales and profit targets, by maximising sales and controlling direct shop expenses To assist with high quality recruitment, line management and training to assistant shop managers and volunteers To work as a supportive team player and as an ambassador for the Hospice working cohesively with hospice staff and volunteers to positively promote the charity at any available opportunity. To maintain good relations with the shop, DC and distribution/logistics staff Responsibilities: SALES Achieve profit targets by maximising sales and minimising costs. Action daily floor walks as per guidelines to ensure high standards are achieved and maintained. Ensure that the high standard of service to customers that is expected by WHC is maintained at all times. Run till reports to identify opportunities to maximise the potential of different product categories and utilise these to drive the income of the Store. Utilise available reports to drive business in relation to store and department layout where available. Implement promotions in the Store as directed by Retail Director or your Area Manager. Ensuring stock is generated over the door by members of the public and donors sign up to the Gift Aid scheme. Ensuring all stock is sorted, priced and steamed before going onto the Store floor. SHOP APPEARANCE Maintain a high standard of presentation, both in the windows and the interior of the Store. Ensure the sales floor layout is as per the current Sales Analysis guidelines in conjunction with your Area Manager or Retail Director. Achieve and maintain high standards of housekeeping, organisation and cleanliness throughout the Store including the sales floor and stockroom areas. STOCK Actively encourage the public to donate saleable stock. Achieve the required Gift Aid (GA) conversion rates and to manage the GA process. Ensure there is adequate flow of stock from stockroom to the shop floor (productivity). Ensure there is adequate stock available on the shop floor, at all times, on all key lines (stock density). The role will demand moving sometimes high volumes of stock on a daily basis. Select and price stock at a consistent level in accordance with WHC price guides. Rotate stock on a daily basis so that no items of stock remain on the shop floor for any longer than the agreed time limits. Comply with all instructions regarding the sale and auditing of new goods. STAFF Assist with organising a rota to ensure the Store runs effectively and the sales floor and sort room tasks are allocated. Help create an organised and pleasant working environment for staff and volunteers. Inform the Store team of business communications, promotions and information relating to WHC. Ensure that all staff/volunteers comply with WHC policies, procedures and specific Retail protocols. Actively recruit the correct/specified number volunteers to deliver the stores objectives and KPI’s. Provide training so they are able to perform their jobs efficiently and effectively. ADMINISTRATION AND SECURITY Ensure all relevant administration is completed on time and according to the WHC Policies. Bank daily according to WHC policy. Ensure all financial, cash handling and security procedures are adhered to as per the relevant retail procedures. Hold the shop keys, ensuring that the shop is secure whenever it is left unattended. Notify the local police and your Area Manager in the event of a break in, shop lifting or security incident. Notify your Area Manager in the event of suspected theft or dishonesty by any member of staff. HEALTH AND SAFETY Provide a safe environment that protects all staff/volunteers, and the public. Comply with all Health and Safety (H&S) regulations as per WHC H&S Policy. Report any maintenance or Health and Safety issues in the shop to the relevant Building Surveyor (and Area Business Manager if appropriate). NB This role involves continuous manual handling of stock, in volume on a daily basis. It will require a reasonable level of fitness and exertion, including carrying stock up and down stairs on a regular basis Scope of Job Description This job description reflects the immediate requirements and objectives of this post. It is not an exhaustive list of the duties, but gives a general indication of work undertaken which may vary in detail in the light of changing demands and priorities. Substantive changes will be carried out in consultation with the post holder. This job description is subject to periodic review and amendment. PERSON SPECIFICATION – FLOOR MANAGER Criteria Essential/ Desirable How Evidenced & Assessed Qualifications and Training Good standard of numeracy and literacy commensurate with GCSE E Grade C (4/5) or above in Maths and English NVQ Level 2 in Customer Service or equivalent experience Minimum of 3 years management experience in high or charity fashion retail Stores Working within fashion retail, with particular regard to floor layouts, merchandising, customer service and contact, working in a team environment, basic IT, administration and simple analysis of figures. Knowledge, Skills and Experience Experience in a retail environment Experience of line management or supervision to manage, delegate, motivate and improve the performance of staff to achieve targets Preparing and managing rotas and allocating work Experience of Health & Safety and fire provisions in a retail environment Knowledge of Gift Aid, or demonstrable willingness to learn Demonstrate a full understanding of what is meant by exemplary customer service and evidence of delivering this consistently Working knowledge of Microsoft Office products including Word and Excel Ability to complete administrative paperwork Able to meet the needs of customer on a face to face basis, in order to generate sale and increase customer usage of the shop Experience in the charity shop environment Experience of working with and managing volunteers Familiarity with EPOS till system Be commercially aware of the High Street and have a keen interest in/knowledge of the latest fashion/trends in retailing E E E E E E E E E E E E D D D D Able to identify and develop appropriate plans to respond to weekly, D monthly and annual budgetary targets, in conjunction with the Area Manager. Able to deal with any situation which may give rise to conflict D Communication and people skills Able to attract, recruit, train, develop and appraise a team of volunteers/paid staff, to fully participate in the daily activities and promotions of the Store Able to persuade and influence through negotiation, staff/volunteers on how to develop good retail fashion practice Confident and effective verbal and written skills Team working skills E E E E A/C A /C A/I A/I A/I A/I A/I A/I A/I I A/I A/I A/I A/I A/I A/I I A/I A/I I I I I I I Ability to empathise with people in challenging emotional situations Experience of equality and diversity Experience of recognising and valuing the contribution of others Experience of taking responsibility for own and team decisions and actions Highly collaborative and team-focussed Organisational Skills Excellent organisational and time management skills Ability to work on own initiative Well organised, with the ability to prioritise immediate tasks Other Requirements Recognise the implication of working within a charity Flexible approach to working hours and days including working Saturdays, Sundays and Bank Holidays as appropriate and when required. Also assisting in area team, including cover at other Stores, if necessary Personal resilience and the ability to respond to change Passionate a with a ‘can do’ attitude Able to transport yourself within the retail area Hold a current and valid driving licence Have access to your own transport E E E E E E E E E E E E E D D I I I I I A/I A/I A/I I A/I I I A/I A/I A/I Key: E = Essential D = Desirable A= Application I = Interview C = Certificate
SUMMARY OF TERMS OF EMPLOYMENT – STORE MANAGER – NORTH WORLE SALARY: Annual salary - £29,515 per annum PENSION: HOLIDAY: SICK PAY: You will be auto enrolled into the Hospice Group Personal Pension Scheme provided by Scottish Widows subject to eligibility criteria. The minimum employee contribution will be 5% and the employer contribution will be 3%. If you have been a member of the NHS pension scheme and made contributions in the last 12 months, we may be able to transfer your membership (subject to eligibility criteria). 6.6 weeks (including bank holidays); rising to 7 weeks after 5 years and 7.6 weeks after 10 years. We offer an Occupational Sick Pay scheme, as follows: • During the first 12 months’ of service – 1 weeks’ full pay • 1 years’ service to 3 years’ service – 2 weeks’ full pay and 2 weeks’ half pay 3 years’ service to 5 years’ service – 4 weeks’ full pay and 4 weeks’ half pay 5 years’ service to 10 years’ service – 6 weeks’ full pay and 6 weeks’ half pay • • OTHER BENEFITS: • Employee Assistance Programme offering 24-hour • Over 10 years’ service – 8 weeks’ full pay and 8 weeks’ half pay confidential counselling, advice and support • Employee savings scheme • Opportunities for challenge events & fundraising • Staff social activities • Family-friendly benefits • Free parking is available at some of our stores • Subsidised bus travel with First Bus Commuter Travel Club North Worle 40 hours per week, to include weekends and bank holidays This post is subject to a six month probationary period. During probationary period you will be entitled to receive, and required to give at least one weeks’ written notice of termination. After successful completion of the probationary period you are entitled to receive, and required to give, at least one months’ notice of termination, which must be in writing. Appointment to this role is subject to a satisfactory Enhanced DBS check for working with children. LOCATION: HOURS: PROBATIONARY PERIOD: NOTICE PERIOD: DISCLOSURE & BARRING SERVICE (“DBS”):
Job Description and Person Specification Job Title: Line Manager: Store Manager Area Manager Professionally Accountable to: Retail Director Location: Hours of Work: Various Various including Saturdays, Sundays and Bank Holidays (on a rota basis) Working Relationships: Works closely with Area Business Manager, customers and donors. Job Purpose: • To be responsible for the day to day management of the charity store including volunteers, stock management, merchandising, health and safety and financial procedures • • • • • To develop and maintain excellent relationships with both customers and donors To achieve sales and profit targets, by maximising sales and controlling direct store expenses To provide high quality recruitment, line management and training to assistant store managers and volunteers To work as a supportive team player and as an ambassador for the Hospice working cohesively with hospice staff and volunteers to positively promote the charity at any available opportunity. To maintain good relations with the store, hub and distribution/logistics staff Responsibilities: SALES • Achieve profit targets by maximising sales and minimising costs. • Action daily floor walks as per guidelines to ensure high standards are achieved and maintained. • Ensure that the high standard of service to customers that is expected by WHC is maintained at all times. • Run till reports to identify opportunities to maximise the potential of different product categories and utilise these to drive the income of the store. • Utilise available reports to drive business in relation to store and department layout • where available. Implement promotions in the store as directed by Retail Director or your Area Manager. • Ensuring stock is generated over the door by members of the public and donors sign up to the Gift Aid scheme. • Ensuring all stock is sorted, priced and steamed before going onto the store floor. SHOP APPEARANCE • Maintain a high standard of presentation, both in the windows and the interior of the store. • Ensure the sales floor layout is as per the current Sales Analysis guidelines in conjunction with your Area Manager or Retail Director. • Achieve and maintain high standards of housekeeping, organisation and cleanliness throughout the store including the sales floor and stockroom areas. STOCK • Actively encourage the public to donate saleable stock. • Achieve the required Gift Aid (GA) conversion rates and to manage the GA process. • Ensure there is adequate flow of stock from stockroom to the store floor (productivity). • Ensure there is adequate stock available on the sales floor, at all times, on all key lines (stock density). • The role will demand moving sometimes high volumes of stock on a daily basis. • Select and price stock at a consistent level in accordance with WHC price guides. • Rotate stock on a daily basis so that no items of stock remain on the sales floor for any longer than the agreed time limits. • Comply with all instructions regarding the sale and auditing of new goods. STAFF • Provide training, development, work reviews and appraisals for paid staff to enable them to perform their jobs efficiently and effectively. • Organise a rota to ensure the store runs effectively and the sales floor and sort room tasks are allocated. • Create an organised and pleasant working environment for staff and volunteers. • Inform the store team of business communications, promotions and information relating to WHC. • Ensure that all staff/volunteers comply with WHC policies, procedures and specific Retail protocols. • Actively recruit the correct/specified number volunteers to deliver the stores objectives and KPI’s. • Provide training so they are able to perform their jobs efficiently and effectively. ADMINISTRATION AND SECURITY • Ensure all relevant administration is completed on time and according to the WHC Policies. • Bank daily according to WHC policy. • Ensure all financial, cash handling and security procedures are adhered to as per the relevant retail procedures. • Hold the store keys, ensuring that the store is secure whenever it is left unattended. • Notify the local police and your Area Manager in the event of a break in, shop lifting or security incident. • Notify your Area Manager in the event of suspected theft or dishonesty by any member of staff. HEALTH AND SAFETY • Provide a safe environment that protects all staff/volunteers, and the public. • Comply with all Health and Safety (H&S) regulations as per WHC H&S Policy. • Report any maintenance or Health and Safety issues in the store to the relevant Building Surveyor (and Area Business Manager if appropriate). • NB This role involves continuous manual handling of stock, in volume on a daily basis. It will require a reasonable level of fitness and exertion, including carrying stock up and down stairs on a regular basis Scope of Job Description This job description reflects the immediate requirements and objectives of this post. It is not an exhaustive list of the duties, but gives a general indication of work undertaken which may vary in detail in the light of changing demands and priorities. Substantive changes will be carried out in consultation with the post holder. This job description is subject to periodic review and amendment. Organisational Chart: Retail Director Retail Administrator Hub Manager Online Manager Area Manager Store Manager Deputy Store Manager Volunteers PERSON SPECIFICATION – STORE MANAGER Criteria Qualifications and Training Essential/ Desirable How Evidenced & Assessed ▪ Good standard of numeracy and literacy commensurate with GCSE E Grade C (4/5) or above in Maths and English ▪ NVQ Level 2 in Customer Service or equivalent experience ▪ Minimum of 3 years management experience in high or charity fashion retail Stores ▪ Working within fashion retail, with particular regard to floor layouts, merchandising, customer service and contact, working in a team environment, basic IT, administration and simple analysis of figures. Knowledge, Skills and Experience ▪ Experience in a retail environment ▪ Experience of line management or supervision to manage, delegate, motivate and improve the performance of staff to achieve targets ▪ Preparing and managing rotas and allocating work ▪ Experience of Health & Safety and fire provisions in a retail environment ▪ Knowledge of Gift Aid, or demonstrable willingness to learn ▪ Demonstrate a full understanding of what is meant by exemplary customer service and evidence of delivering this consistently ▪ Working knowledge of Microsoft Office products including Word and Excel ▪ Ability to complete administrative paperwork ▪ Experience in the charity shop environment ▪ Experience of working with and managing volunteers ▪ Familiarity with EPOS till system ▪ Be commercially aware of the High Street and have a keen interest in/knowledge of the latest fashion/trends in retailing E E E E E E E E E E E D D D D ▪ Able to identify and develop appropriate plans to respond to weekly, D monthly and annual budgetary targets, in conjunction with the Area Manager. ▪ Able to deal with any situation which may give rise to conflict ▪ Able to meet the needs of customers on a face to face basis, in order D E to generate sales and increase customer usage of the shop Communication and people skills ▪ Able to attract, recruit, train, develop and appraise a team of volunteers/paid staff, to fully participate in the daily activities and promotions of the Store ▪ Able to persuade and influence through negotiation, staff/volunteers on how to develop good retail fashion practice ▪ Confident and effective verbal and written skills E E E A/C A /C A/I A/I A/I A/I A/I I A/I A/I A/I A/I A/I I I I I I I ▪ Team working skills ▪ Ability to empathise with people in challenging emotional situations ▪ Experience of equality and diversity ▪ Experience of recognising and valuing the contribution of others ▪ Experience of taking responsibility for own and team decisions and actions ▪ Highly collaborative and team-focussed Organisational Skills ▪ Excellent organisational and time management skills ▪ Ability to work on own initiative ▪ Well organised, with the ability to prioritise immediate tasks Other Requirements ▪ Recognise the implication of working within a charity ▪ Flexible approach to working hours and days including working Saturdays, Sundays and Bank Holidays as appropriate and when required. Also assisting in area team, including cover at other Stores, if necessary ▪ Personal resilience and the ability to respond to change ▪ Passionate a with a ‘can do’ attitude ▪ Able to transport yourself within the retail area ▪ Hold a current and valid driving licence ▪ Have access to your own transport E E E E E E E E E E E E E E D D I I A/I A/I A/I I I I I A/I A/I A/I Key: E = Essential D = Desirable A= Application I = Interview C = Certificate