Salary Circa £29,000 per annum

Contract type Fixed Term

Location Great Abington, Cambridge CB21 6AD (Agile; approximately 2 days a week from our office)

Published

13 hours ago

Closing

in 20 days

This is a Fixed Term, 12 Months, Full Time vacancy that will close in 20 days at 23:59 GMT.

The Vacancy

Background and overall purpose of the role:    

The Volunteer Management team is responsible for embedding an organisational approach to volunteer engagement which enables volunteers to feel inspired, valued, supported, and connected to the charity, where they are a vital part of our community.

The Volunteer Coordinator plays a significant part in contributing to the success of the team in coordinating key parts of the ‘volunteer journey’ (recruiting, induction, training, supporting, and retaining volunteers). Of equal importance is influencing colleagues and providing advice and guidance whilst building collaborative working relationships with key stakeholders. The role is vital to establishing good practice in volunteer involvement, developing a culture of positive engagement and raising the profile of volunteering internally and externally.

This is a 12-month fixed term contract

MAIN DUTIES & RESPONSIBILITIES:

Relationships, teamwork and collaboration

• Build strong relationships and collaborate with key stakeholders across the charity to identify and implement ways to enrich the volunteer experience, maximise the volunteer opportunities and strengthen the volunteer infrastructure.
• Work collaboratively with teams that manage volunteers to provide good practice advice and guidance on effective volunteer supervision.
• Promote a positive culture of engagement that values, embeds, and promotes the work of volunteers both internally and externally.
• Take a proactive approach to understand external events and initiatives taking place across the charity, providing advice, guidance and support on the requirements for successful volunteer involvement.

Communication, resources and training

• In conjunction with the Volunteer Manager, coordinate the review, development and implementation of robust practices and procedures associated with all aspects of the volunteer journey.
• Working collaboratively with teams that manage volunteers, support with the development and implementation of volunteer training and associated resources.
• Lead on the upkeep of volunteering information on internal communication channels, ensuring all relevant policies, reference materials and documents are made available and kept up to date.
• Contribute to the production and distribution of resources for volunteer-involving events, including, but not limited to recruitment, onboarding, and training materials.

Administration, customer service and delivery

• Provide high-level customer service throughout the volunteer journey; contributing to recruitment, induction, training, support, retention and exit of volunteers in line with our values and strategy.
• Acting as a key point of contact for the import, maintenance and integrity of volunteering data, working with colleagues to ensure accuracy, validity and reliability that reflects volunteer contribution and delivers reliable insights.
• Coordinate the administration volunteer recruitment and selection process to foster an environment that promotes equality, diversity and inclusivity and ensure a fair and consistent approach is followed.
• Act as the first port of contact for internal and external enquiries, coordinating the shared volunteer email inbox.
• Lead and support the effective delivery of volunteer involving activities at weekend events, where necessary.

WHAT WE ARE LOOKING FOR:

• Strong understanding of the principles and good practice of successful volunteer involvement including recruitment, selection, induction, training, support, recognition, and retention.
• Knowledge of IT packages such as MS Outlook, Word, Excel and PowerPoint.
• Significant experience of working to recruit, support, engage, and manage volunteers.
• Experience of working within the charity sector.
• Experience of working in a customer-service or people-facing environment.
• Experience of working with partners and/or external agencies.
• Experience of processing and/or handling personal (sensitive) data.
• Experience of evaluating volunteer activities and projects.
• Ability to build and maintain effective working relationships at various levels across the charity.
• Excellent communication skills, including networking and presentation skills.
• Strong negotiating, influencing and problem-solving skills.
• Developed organisational skills with a strong attention to detail.
• A conscientious approach to work and good time management skills.
• Ability to write guidance documents, which convey complex information clearly.
• Good project management skills with an ability to implement and coordinate large projects.
• Ability to work under pressure, manage conflicting priorities and changing deadlines.
• Excellent IT skills.

Ways of working:   

As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £29,000 per annum, plus benefits

Please download the Vacancy Pack on our website for more information.

The closing date for applications is the 25th January 2026, with interviews being arranged once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country. Recently, the company has won multiple workplace environment awards and has an outstanding record of employee satisfaction.

The Benefits

Benefit 1

Benefit 2

Benefit 3

Benefit 4

The Values

• Innovation

We are creative and fearless in our work.

• Accountability

We take ownership of our work and lead from the front.

• Teamwork

We collaborate widely and build supportive environments.

The Charity

Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.

There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.  Any offer of employment is however subject to you having the right to work in the UK.

The Benefits

It is important to offer a range of benefits which are designed to meet both the organisational and individual needs, are market competitive and designed to attract and retain employees.

For more details on working for Alzheimer's Research UK click here.

Holiday entitlement

Healthcare

Sick pay

Pension

Cycle to work scheme

Family friendly policies

Learning & development

Documents