Volunteer Coordinator

JOB DESCRIPTION

Job Title: Volunteer Coordinator
Team / Department: Community Services Team
Salary: £13.40 per hour
Contract Type: Permanent
Probationary Period: 3 months
Hours: Part Time (20 hours per week)
Reports to: Head of Community Services

Background

St Paul’s Centre is a well-established local charity based in the centre of Crewe. Since
1986, it has provided a range of services focused on meeting practical needs within the
local community. The Centre is a growing charity, inspired by its Christian beliefs and
driven by a passion to support people during times of hardship.

The primary purpose of this role is to oversee and coordinate the charity’s volunteer
team, ensuring e(cid:431)ective recruitment, induction, role e(cid:431)ectiveness, and volunteer
welfare. In addition to this key responsibility, the post-holder will provide support to the
St Paul’s Centre Foodbank project and contribute to the wider Community Services
team.

Main Responsibilities

Volunteer Coordinator

  Liaise with the Senior Leadership Team and team leaders to take the lead in the
recruitment of volunteers, ensuring the practical needs of all charity teams are
considered.

  Proactively market and promote voluntary vacancies within the local community,

building strong relationships with external agencies to enhance volunteer
recruitment.

  Serve as the main point of contact for potential volunteers, ensuring prompt,

polite, and professional communication.

  Ensure adherence to safer recruitment practices and provide a comprehensive

induction for all volunteers.

  Work with the Head of Community Services to regularly review and update the
induction process, ensuring it is thorough, compliant with relevant legislation,
and not unduly burdensome.

  Oversee volunteer welfare across the charity, acting as a point of contact for

general HR concerns.

  Coordinate volunteer performance reviews, facilitating the process alongside

team leaders (while not conducting the reviews directly).

  Support the Head of Community Services and Senior Leadership Team in

coordinating events involving the volunteer workforce.

  Assist with any other volunteer-related activities as required by the Head of

Community Services.

Foodbank Team Support when required

  Assist with the operation of the Centre’s Foodbank, which may include:

o  Processing referrals

o  Data entry and reporting

o  Coordinating appointments for clients collecting parcels

Sal’s Shoes Team Support when required

  Take a leading role in coordinating the Centre’s Sal’s Shoes project, including:

o  Liaising with CJ from Sal’s Shoes to ensure adequate stock is available in

a timely manner

o  Communicating with trusted agents on behalf of the Centre

o  Coordinating client appointments for shoe collection

o  Promoting the project and exploring opportunities to meet ongoing

community need

General Community Services Team Support when required

  Provide support to the Community Services Manager and other team members

as required across various projects.

Person Specification / Skills & Attributes

  Excellent organisational and communication skills

  Ability to liaise e(cid:431)ectively with volunteers, sta(cid:431), and external agencies

  Commitment to the values and ethos of St Paul’s Centre

  Experience in volunteer management or community services is desirable

  Strong attention to detail and ability to work independently

  Proactive and flexible approach to work