Job Reference:000476
Salary:£33,713.06 + benefits
Job Closing Date:30/01/2026
Department:Visitor Experience
Location:Birmingham Hippodrome
Employment Type:Permanent
Hours Per Week:40 hours per week
Interview / Assessment Centre Date(s) w/c:02/02/2026
Job Description
Early applications are encouraged - we may invite candidates to a video interview before the application deadline, and we reserve the right to close this role early if we have sufficient applications.
ABOUT US:
With a mission to enrich the cultural life of our region, Birmingham Hippodrome is one of the most popular theatre complexes in the UK. Varied productions in our 1,850-seat auditorium (dating from 1899), and in our 200-seat Patrick Studio ensure we play a key role in the region’s world-class cultural scene. With c.400 live performances annually in our main house, we present nothing but the best in touring musical theatre, ballet, dance, opera, pantomime, drama, and comedy. Our Patrick Studio welcomes a range of smaller-scale productions and is an important base for dance and for the development of new artistic work.
Long recognised as one of the UK’s premier presenting theatres, the past five years have seen Birmingham Hippodrome develop into a creative producing organisation focused on access, diversity and inclusion, doubling our impact to match our annual audience of over 600,000 with a further 450,000 people engaged via festivals, learning, participation and produced work. With nine Associate Companies, the Hippodrome produces and commissions bold new work, telling fresh and engaging stories, reflecting the youth and diversity of the city and region. We have further enhanced our reputation as a leading provider for Festivals, engaging over 150,000 people through B-SIDE Hip-Hop Festival, co-producing the city’s Lunar New Year celebrations, and regularly collaborating with Bullring & Grand Central on events including Birmingham Weekender.
ABOUT THE ROLE:
Full details of the role and the person we're looking for can be found in the Candidate Pack.
Working at our theatre as part of the Front of House management team is truly rewarding. You’re at the heart of the audience experience, leading a passionate team, solving challenges in real time, and creating a welcoming atmosphere for every visitor. Each performance is different, the energy is infectious, and your leadership directly contributes to unforgettable nights of live theatre.
ABOUT YOU:
We're looking for someone with extensive experience at manager level in a fast-paced, high-footfall venue such as a theatre, visitor/entertainment attraction, cultural site, or similar, including sales management experience at a manager level. You'll need experience managing an EPOS system such as Point One, as well as strong experience managing a team. You'll have excellent customer service skills and a commercial approach, plus qualifications in First Aid, defibrillators (AED) and a Personal License (or be willing to undergo these within 3 months of your start date ).
You'll get to become part of a large, established, and respected cultural organisation, taking part in varied and exciting work, with lots of opportunities for learning and growth.
Recognising under-representation in our workforce of Black, Asian and ethnically diverse people, and those with disabilities, we particularly welcome applicants from those backgrounds.
OUR BENEFITS:
• 6 weeks holiday plus 8 Bank Holidays.
• Contributory pension scheme.
• Discounted public transport passes.
• Discounted car parking.
• Discounted gym membership.
• Show ticket offers at the Hippodrome and occasionally other venues too
• Personal Growth Fund - up to £175 a year to spend on your physical and mental wellbeing.
• Enhanced company sick pay.
• Free life assurance.
• Free Critical Health insurance.
• Discounted private health cover.
• Enhanced maternity/adoption/paternity pay.
• Free flu jabs and eye test vouchers.
• Cycle to Work scheme.
• Electric car scheme.
• Employee Assistance Programme.
Full details of the role and the person we're looking for can be found in the Candidate Pack.