Job Title: Visitor Experience Duty Manager (Blackwell – the Arts & Crafts house)

Salary: £25,877 per annum

Hours: 30 hours per week, with flexibility required for evening and weekend work

Location: Lakeland Arts (Windermere Jetty Museum, Abbot Hall, Blackwell and Lakeland Museum – currently closed) with Blackwell as a home site, spending over 50% of time there 

Reporting to: Visitor Experience Manager

Reports: Visitor Experience Assistants, Cleaners, Volunteers (usually home site specific)

Term: Part Time, permanent

Purpose

This role is responsible for overseeing the daily operations of Lakeland Arts venues as a key member of the Visitor Experience team. Responsibilities include ensuring the safe and successful running of our unique cultural venues and leading visitor experience teams to maintain high standards throughout – from a warm welcome to a fond farewell, and everything in between.

Acting independently as the on-site Duty Manager, the role oversees all front-of-house operations and is integral to maintaining a safe and well-presented working environment. This includes upholding the highest standards of customer service and presentation, as well as supporting teams with health, safety, security, and maintenance-related matters.

The role will have Blackwell as their home site, spending over 50% of time at a designated primary site and holding key responsibilities there. All Duty Managers will receive full training at each site and are required to maintain a working knowledge of all three venues. As part of the rota, they will be scheduled at every location at least once per month and provide cover as needed, including during emergencies.

You can see a more detailed breakdown of the key responsibilities for this role in the attached job description. Please note that the key responsibilities listed in the job description are not exhaustive.

Closing date: 19 January 2026

Interview Date: 22 & 23 January 2026

Read the full job description here

How to apply: send your CV and cover letter to jobs@lakelandarts.org.uk.

Lakeland Arts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.