Visitor Experience Duty Manager

Website Lakeland Arts

Job Title: Visitor Experience Duty Manager

Salary: £26,653 per annum FTE

Hours: 15 hours, 2 days per week predominately Friday and Saturday with flexibility to cover holiday and occasional evenings

Location: Lakeland Arts (Windermere Jetty Museum, Abbot Hall and Blackwell, Lakeland Museum– currently closed. With Windermere Jetty Museum as a home site)

Reports to: Visitor Experience Manager

Term: Part time, permanent

Purpose

This role is responsible for overseeing the daily operations of Lakeland Arts venues as a key member of the Visitor Experience team. Responsibilities include ensuring the safe and successful running of our unique cultural venues and leading visitor experience teams to maintain high standards throughout – from a warm welcome to a fond farewell, and everything in between.

Acting independently as the on-site Duty Manager, the role oversees all front-of-house operations and is integral to maintaining a safe and well-presented working environment. This includes upholding the highest standards of customer service and presentation, as well as supporting teams with health, safety, security, and maintenance-related matters. This role will be based predominately at Windermere Jetty Museum with potential to eventually cover other sites for rota flexibility.

You can see a more detailed breakdown of the key responsibilities for this role in the below job description.

Closing date: midnight, 22 September 2026

Interview Date: 28 September 2026

Read the full job description here

How to apply: send your CV and cover letter to jobs@lakelandarts.org.uk.