Listed today
Person Specification – Veteran Community Hub Coordinator
| Essential Criteria | Desirable Criteria | |
| Qualifications &Training | GCSEs (or equivalent), includingEnglish and Maths | Microsoft Ofice certification orequivalent practical experienceQualification or training inleadership, communitydevelopment, health & social care,or related fieldTraining in safeguarding, volunteercoordination or coaching |
| Experience ＆Knowledge | Experience of working in a frontlinesupport, advice, or community-basedroleExperience in coordinating or linemanaging staff and/or volunteersUnderstanding of safeguardingprinciples and managing riskappropriatelyExperience of managingsafeguarding concerns andoverseeing risk, includingappropriate escalation in line withproceduresExperience of working in a multi-agency environment or with partnerorganisations | Experience or understanding of theArmed Forces Community,including the challenges faced byveterans and their familiesKnowledge of local services andreferral pathways |
| Skills & Ability | Ability to coordinate day-to-dayservice delivery and managecompeting prioritiesStrong communication andinterpersonal skills, with the ability tobuild trust and rapportAbility to provide supervision,feedback and performance supportto staff in a constructive andsupportive wayAbility to use data, outcomes andservice user feedback (includingcase studies) to support reportingand service developmentAbility to work in a person-centredway, supporting individuals to makeinformed decisionsAbility to support consistency andquality in service delivery across ateamStrong organisational skills andattention to detail | Ability to support training orinduction of staff or volunteersConfidence in workingindependently while contributing toa wider team |
| T&Administration | Experience in using CRM or casemanagement system to recordactivity and outcomes | Experience using data to monitoractivity and support serviceimprovement |
| Competent in Microsoft 365 applications (Outlook, Teams, Word, Excel) Ability to maintain accurate, timely records and meet data quality standards | ||
| Other Requirements | Full driving licence and access to a vehicle (required to support occasional travel across Derbyshire) Wilingness to work occasional evenings or weekends to meet service needs | |
| Attributes | Empathetic and non-judgemental approach, with a genuine commitment to supporting individuals Ability to build trust and rapport quickly, including with those who may be reluctant to engage Calm and resilient, with the ability to manage a busy and varied workload Professional, reliable and committed to maintaining confidentiality Motivated to improve outcomes for the Armed Forces Community |