{"@context":"https://schema.org","@type":"JobPosting","title":"Triage and Duty Worker","description":"\n \n

Company registered in England No. 03054273

Registered office: Unit 3, Grove Park Court, Grove Park Terrace, Harrogate HG1 4DP

Serving the people of Bradford, Harrogate, Selby and Craven Districts

This is an exciting opportunity to join our team in Bradford as a Triage and Duty Worker

Location: Bradford (office-based)
\nHours: 37 hours per week
\nSalary: £27,000- £28,250 (full time equivalent)
\nContract: Permanent

\n About the Role\n

We are seeking a calm, organised, and compassionate Triage and Duty Worker to be the first point of contact for adult unpaid carers accessing our service in Bradford.

This is a fast-paced, office-based role where you will receive incoming calls, often from carers in need, as well as support the coordination and prioritisation of referrals into the service. You will play a vital role in ensuring carers receive the right support at the right time, including identifying those who need urgent intervention and those who can be supported through early, lower-level interventions.

\n Key Responsibilities\n

\n Duty & First Point of Contact:\n

Manage incoming calls from the reception team that need further guidance or support, including those in crisis or urgent need
Provide immediate information, advice, and emotional support
Respond in a calm, empathetic, and professional manner

\n Triage & Prioritisation:\n

Review incoming referrals and assess level of need and risk
Identify and prioritise urgent or high-risk cases
Make informed decisions about appropriate next steps and allocation

\n Managing Referrals & Waiting Lists:\n

Support the coordination of referrals into the service
Maintain oversight of waiting lists and ensure timely communication with carers
Keep carers informed and supported while they are waiting for services

\n Early Intervention Support:\n

Provide direct support to carers whose needs can be met through short-term or low-level intervention
Offer information, signposting, and practical guidance
Resolve issues at the earliest opportunity where appropriate

\n Safeguarding & Risk Management:\n

Identify safeguarding concerns and respond in line with policies and procedures
Accurately record concerns and escalate where necessary
Work closely with colleagues and external agencies when managing risk

\n Recording & Administration:\n

Maintain accurate, timely, and confidential records
Use case management systems effectively
Contribute to monitoring and reporting requirements

\n Contact Julie Peacock if you wish to discuss the role on 01274 449660\n

\n Closing date for applications: Sunday 26th July 2026\n

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