Ticket Sales Officer (TSO)
Job Description
We are looking for an experienced and customer-focused Ticket Sales Officer to support the delivery of ticket sales across our venues.
You will process ticket bookings across multiple channels, respond to customer enquiries, upsell memberships, manage exchanges and refunds, and act as an escalation point for colleagues and customers. On event days, you will supervise the box office, liaise with promoter representatives and internal teams, manage guest lists, oversee end-of-show reporting.
You will have experience working with a ticketing system (Spektrix desirable), strong communication and organisational skills, and a calm, proactive approach in busy, live event environments. A commitment to outstanding customer service and an enthusiasm for live music and the arts are essential.
This is a 36-hour per week role, worked on an annualised hours basis including evenings and weekends.
If you are interested in this role, please download the forms, complete them and return to recruitment@bmusic.co.uk