The Care and Wellbeing Centre Assistant Manager supports the Centre Manager in the day-to-day leadership, coordination and operational delivery of the day care centre. The post-holder will help ensure the provision of a high-quality, person-centred service that promotes the wellbeing, dignity and independence of older adults while also providing meaningful respite and support to their families and carers. Please note this role is being advertised on an initial 3 month temporary contract.
The Assistant Manager will support the supervision and development of the staff team, assist with maintaining compliance with relevant legislation and organisational standards, and work collaboratively with healthcare professionals, families, carers and the wider community.
Day Care Service Provision and Management
- Support the Centre Manager with the recruitment, induction, supervision and development of centre staff and volunteers.
- Provide day-to-day guidance to staff, promoting a positive, inclusive and supportive team culture.
- Assist with staff rotas, absence reporting and day-to-day performance matters in line with organisational policies.
- Act as a role model for best practice in dementia care and professional conduct.
- Support the daily running of the day care centre, helping to ensure consistent delivery of a safe, welcoming and stimulating programme of activities.
- Assist with implementing operational policies and procedures in line with current legislation, best practice and organisational standards.
- Help monitor the quality and effectiveness of the service, sharing feedback from service users, families and staff with the Centre Manager.
- Support the effective use of centre resources and assist with petty cash and routine administrative processes where required.
- Maintain and upload accurate records to the CRM system, including risk assessments, attendance registers, care plans and incident reports.
Person-Centred Care
- Champion a person-centred approach in all aspects of service delivery, treating each individual with dignity, respect and compassion.
- Support the development, review and implementation of individual care and support plans in partnership with service users, their families and relevant professionals.
- Help plan and deliver meaningful cognitive stimulation and wellbeing activities.
- Monitor the health, wellbeing and changing needs of service users, escalating concerns promptly to the Centre Manager or Head of Operations as appropriate.
- Respond sensitively and promptly to concerns, complaints or safeguarding disclosures, following organisational and statutory procedures.
Safeguarding and Risk Management
- Support the Centre Manager in maintaining robust safeguarding practice and ensuring staff understand their safeguarding responsibilities.
- Help maintain a safe environment for service users, staff and visitors, supporting health and safety checks, audits and risk assessments.
- Report and support the management of incidents, near misses and accidents in accordance with organisational policy.
- Ensure food hygiene standards are maintained at all times.
- Assist with transport arrangements and related safety requirements where required.
Stakeholder Engagement and Partnership
- Build and maintain positive working relationships with service users' families and carers, communicating effectively and supporting their involvement in care planning.
- Support partnerships with doctors' surgeries, social workers, community health teams, community support groups and community organisations.
- Assist with promoting the centre's services to potential referrers and contribute to marketing activity, including content for the Centre Facebook page and other social media platforms.
- Identify and share opportunities for client growth, improved service delivery and continuous improvement.
The purpose of this job description is to focus attention on the most important responsibilities of the role. It is not intended to be a complete list of the duties, therefore it is to be expected that the day-to-day performance of the job will include tasks not listed above. The list of duties for which the jobholder is responsible may vary at the discretion of Age Concern Hampshire (within reason).
Age Concern Hampshire is an equal opportunity employer and welcomes applications from suitably qualified people from all sections of the community.
Qualifications and Registration
Essential
- Level 3 Award/Certificate/Diploma in Health and Social Care (or equivalent)
- Evidence of relevant continuing professional development
Desirable
- Level 5 Diploma in Leadership for Health and Social Care or willingness to work towards
- Dementia-specific qualification (e.g. City & Guilds, Alzheimer's Society qualification)
Experience, Knowledge and Skills
Essential
- Significant experience working with adults living with dementia in a health, social care, or community setting
- Experience in a supervisory, senior support or team coordination role within health, social care or a community setting
- Sound understanding of dementia, including types, stages, and person-centred approaches
- Experience of developing and reviewing individual care and support plans
- Ability to plan and deliver a varied and meaningful activities programme
- Strong written and verbal communication skills, including report writing and record keeping
- Proficiency in IT systems, including care management software and Microsoft Office
Desirable
- Experience supporting the management of resources, stock, petty cash or routine budgets
- Experience working with CQC or equivalent regulatory frameworks
- Full UK driving licence and access to a vehicle, where required for the role
Personal Attributes and Values
- Genuine passion for improving the lives of people living with dementia and their carers.
- Compassionate, patient, reliable and calm under pressure.
- Able to support, motivate and encourage others.
- High levels of personal integrity and professional conduct.
OTHER REQUIREMENTS
- Participate in the dissemination and sharing of information and skills with relevant colleagues and volunteers;
- Undertake training and development to improve own effectiveness;
- Commit to the Organisation’s strategic objectives and values, and be an ambassador for Age Concern Hampshire in all activities;
- To comply with the policies and procedures of Age Concern Hampshire;
- To manage own administration and time effectively.
- An environment where all roles make a real difference to peoples’ lives;
- Competitive salary;
- 23 days paid holiday per year plus bank holidays;
- A supportive and dedicated work environment.
If you feel you have the right skills and want to join our team to make a real difference then apply today using the form on this page or email your CV to hr@ageconcernhampshire.org.uk
We would love to hear from you and what you can bring to this role.
Per hour
Day Care Centre Manager
Enhanced