Support Line Nurse / Nyrs Llinell Gymorth

Location

Home / Head Office

Salary

£33,000 full time salary

Weekly Working Hours

35 hours per week with flexible working. (We will consider part time working - please clearly outline your regular weekly hours preference as part of your Cover Letter application)

Application Deadline

Sunday, September 13, 2026

Job Profile

Job Profile document

Job Summary

Join our Support Line Nurse Team!

The Support Line Nurse job

Our specialist Support Line Nurse service delivers information and advice on all aspects of cancer and its treatment to anyone affected by cancer from to those worried about cancer, going through treatment to palliative intent and end of life care.

We deliver our service via the telephone as well as the internet and in person often referring and signposting across our wider Tenovus Cancer Care services and to our NHS partners. Our Support Line Nurses are oncology nursing specialists who approach cancer care holistically, work collaboratively and are passionate about supporting people affected by cancer.

The Support Line Nurse Job Details!

We're looking for a qualified Nurse to join us for a fixed term 12 month contract. Largely based from home the role operates across 7 days per week including Bank Holidays. There will be times you're required ad-hoc to attend our Cardiff City Centre Head Office for meetings, training and induction. Shift rota’s are typically between the hours of 9am and 5pm 2 days a week Monday – Friday or with 1 of the working days split between a weekend and a weekday.

We provide you with the IT equipment you’ll need at home or Head office. For home working you’ll need to have a suitably private working area to make and receive calls to the Support Line and do computer work.

The Support Line Nurse Skills

In this Support Line Nurse job you can expect to be doing things like:

· Handling incoming clinical calls or internet enquiries giving appropriate nurse led advice over the phone or the internet

· Signposting patients to wider services appropriately to support their wider health and wellbeing needs

· Contacting Health Board or referred patients via our Call Back service assessing Systemic Anti-Cancer Therapy responses or toxicities

· Attending in person Wales events with organisations or in community settings promoting our service and awareness of cancer

· Using your oncology nursing clinical experience to give proficient systemic oncology patient advice

· Work in close contact with partner organisations and Health Boards in a patient-centred approach to nursing

To do well in this Support Line Nurse role you’ll be able to:

· Demonstrate your oncology nursing specialist skills that can be adapted to our way of service delivery and be keen to learn, develop and hone new and existing skills

· Show you’re a solution finder, proactive and adaptable in your supportive style and collaborative way of working with people

· Have good communication and strong presentation and public speaking skills to present information effectively and in an engaging way to multiple groups of people

· Be technically capable using a computer and the internet and confident using the phone and internet to communicate

· Communicate confidently to a mixture of groups and individuals and have great interpersonal skills when it comes to working with others

· Keep on top of things when it comes to deadlines, accuracy and delivering quality work

This is an important job where the work you do helps people affected by cancer when they need it most. So, if you could join us and make a difference at Tenovus Cancer Care we can’t wait to hear from you!

Thinking of applying?

If you're a potential candidate and would welcome an informal conversation about the role please contact our Senior Support Line Nurse, Rhian Jones:

rhian.jones@tenovuscancercare.org.uk

Your CV application should showcase your skills and experience and be supported by a Cover Letter to explain your passion and motivation for the role, our cause and organisation. We'll be interviewing in our Cardiff City Centre head Office week commencing the 21st September.

Successful candidates are required to undertake a DBS Enhanced (Adults) check at job offer stage.

At Tenovus Cancer Care we’re guided in all that we do by our core values. These are: Collaborative, Integrity, Innovative, Respectful and Inclusive. We’re dedicated to making our workplace diverse and inclusive where everyone feels they belong and can be their authentic selves at work. This means that whatever your background you’ll have an equal opportunity with us.

We can’t wait to receive your application! We’d love you to find out more about our

staff benefits,about usand what it’s like towork with us. Your application should demonstrate your motivation for the role and how your skills or experience could be a great match for it.

Applying is easy, just click the ‘Apply Now’ button at the top of the page and follow the online process. If you’d like any help with your application or to discuss any adjustments you may need please contact

people@tenovuscancercare.org.uk