Support Line Coordinator

14,436.00 GBP annually

Location SIA House 2 Trueman Place Oldbrook Milton Keynes Bucks MK6 2HH United Kingdom

This job ends on 6 July 2026

Thank you for your interest in joining our special charity!

The Spinal Injuries Association is committed to a singular vision: a fulfilled life for everyone affected by spinal cord injury.

Everyone has a right to live a fulfilled life and that means the life they choose, a life that has the same opportunities as everyone else. We are the expert guiding voice for life after spinal cord injury. 

This post will play a critical role in achieving our ambitions. We hope that the role inspires you and we look forward to receiving your application.

The Support Line Coordinator is responsible for delivering, maintaining and expanding the organisation’s Support Line service; updating and developing new factsheets and other service user education materials when required; and supporting the case workers/advocates with CHC and social care enquiries.

Working to facilitate the link between SCI people, SIA and partner services, referring SCI people and their families to our clinical/ health expert support teams, support network and advocacy services; supporting fundraising, campaigns and communications. They will ensure that callers to the Support Line are and provided with up to date, specialist information and will provide more in-depth support as required.

As often the first point of contact, the Support Line coordinator will also ensure that all callers are linked in with SIA’s network of support.

They will also use their data and case studies to ensure that SIA is aware of emerging trends and issues faced by those we are supporting.

Contract: Fixed Term Contract until 31 March 2026

Hours:  Part time, 14 hours per week (FTE 35 hours)

Location: SIA House, Milton Keynes with hybrid working available

Closing date: 6 July 2026, 9am

Interview dates: 9 and 14 July 2026 at SIA House, Milton Keynes

To apply please complete complete all the sections on the portal, answer the three supplementary questions and upload both your CV and a cover letter. 

Please complete all supplementary questions on your application form AND create a FULL PROFILE as these will inform our initial sift.

Please note that once you have submitted your application you will not be able to return to the questions so please be prepared to complete the full application in one sitting.  If you do need to make amendments please email hr@spinal.co.uk for assistance.

Support line coordinator (0.4) June 2026.pdf

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