Single Point of Contact (SPoC) Clinical Practitioner

Single Point of Contact (SPoC) Clinical Practitioner

At Prospect Hospice, we believe that everyone deserves outstanding, compassionate care at the end of life. Our highly skilled Single Point of Contact (SPoC) Team is the first point of contact for patients, families and healthcare professionals seeking specialist palliative care advice and support.

We’re looking for an experienced and motivated SPoC Clinical Practitioner to join this innovative team — providing expert clinical triage, holistic assessment and timely guidance to ensure that patients receive the right care, at the right time.

This is a dynamic role ideal for someone who thrives on variety, clinical responsibility, and meaningful impact.

The Role

As a SPoC Clinical Practitioner, you will provide a central, telephone-based access point for hospice care—ensuring patients and professionals receive timely, high-quality advice and support.

You will:

• Triage referrals and assess urgency to ensure appropriate and responsive care
• Provide specialist clinical advice and emotional support via the advice line
• Undertake holistic telephone assessments to identify patient needs
• Support advance and anticipatory care planning
• Work collaboratively with multidisciplinary teams across health and social care
• Maintain accurate, confidential electronic patient records
• Contribute to clinical governance, audit and service development

This is a varied and rewarding role where your clinical expertise and decision-making will have a direct impact on patient care.

Hours: 22.5 hours per week, 9:00am – 5:00pm on a rota basis across Monday to Friday

What we’re looking for;

We welcome applications from a range of experienced clinicians, including:

• Registered Nurses (NMC)
• Occupational Therapists, Paramedics or Allied Health Professionals (HCPC)

You will have:

• At least 5 years’ post-registration experience
• Experience or strong knowledge of palliative or end-of-life care
• Excellent communication and telephone triage skills
• Confidence in clinical decision-making and risk assessment
• A compassionate, patient-centred approach

Experience in community, urgent care, or complex care environments would be highly beneficial.

Informal visits or calls are very welcome, please contact Mel Buckley, SPoC Team Leader on 01793 816166.

You’ll be joining a friendly, collaborative team where continuous learning and development are encouraged.

What’s it like it to work here?

“I thoroughly enjoy working in our dynamic SPOC team as it enables me to use my holistic occupational therapy skills to achieve a person-centred approach. We are a small, friendly and supportive multiprofessional team and learn a lot from each other.” Kathryn Jones – Occupational Therapist

 “Working within the SPoC team at Prospect Hospice is a dynamic and rewarding experience, offering the opportunity to be at the heart of patient care by providing compassionate support for those with complex palliative care needs. It is a role that combines clinical expertise with meaningful human connection, where every interaction can make a real difference, supporting patients, families and professionals while working closely within a skilled, collaborative team dedicated to delivering outstanding end-of-life care.” Amy Rowe – SPOC CNS

Why join Prospect Hospice:

• A meaningful role where you work truly makes a difference
• Opportunities for learning and development
• Supportive, values-driven culture
• 27 days annual leave entitlement plus bank holidays (pro-rata for part-time)
• Membership of the NHS pension scheme is available for existing members
• Employee Assistance Programme, wellbeing support, discounts including Blue Light Card
• Free parking on-site

Please see the job description for full details and person specification.

How to Apply:

Please apply using the green “Apply” button or complete the application form and send it to hrdepartment@prospect-hospice.net.

SPOC Clinical Practitioner – Job Description (2)

Interviews to be held on Tuesday 26^th May 2026.

^thMay 2026.

UK Registration

Applicants must have current UK professional NMC or HCPC registration.

DBS Check

This role requires a DBS check. We consider all disclosures fairly, in line with the Rehabilitation of Offenders Act 1975 (Exceptions Order).

Equality & Diversity

Prospect Hospice is committed to encouraging a diverse and inclusive working environment. We recognise that promoting diversity and eliminating discrimination in our workplace will bring benefits for our people, our business and the communities we serve. We welcome applications from all individuals regardless of age, disability, sex, gender reassignment, sexual orientation, offending background, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Safeguarding

We are committed to safeguarding and promoting the welfare of all those we support. As part of our SAFER recruitment process, offers of employment will be subject to thorough checks, which may include a Disclosure and Barring Service (DBS) check, satisfactory references, online and social media checks and verification of qualifications. We expect all staff to share this commitment and to adhere to our safeguarding policies and procedures at all times.

You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.