Service Manager

Contract period: PermanentPlace of work: Fledge central hub, Eastleigh, HampshireHours: 5 days per week (37.5 hours) to include Mon – Fri, 9am-5pmSalary:£33,158 - £34,927  per annum, pro rataHoliday: 25 days holiday plus bank holidays pro-rata Responsible to: Service Delivery ManagerPurpose of Job:To play a key role in keeping the charity running smoothly day to dayand support our dedicated team by coordinating the systems,processes, and technology that enable the delivery of serviceseffectively and professionally.Required:DBS check; this position will involve working directly with vulnerableyoung adults. Our recruitment checks, induction and ongoing supportand supervision reflect our commitment to safeguarding vulnerableadults.Benefits: Pension, advice and mentoring from The Fledge team, 24/7 employeeassistance programme from Health Assured and a dedicated Health andWellbeing Officer to support staff. Job DescriptionService ManagerBackgroundFledge supports vulnerable and homeless 18–35-year-olds across the Borough of Eastleigh,Hampshire. Our charity’s core services include supported accommodation with individualised andholistic support to overcome barriers, build on strengths and learn skills to enable more hopefuland independent futures.What are we looking for?Are you a well-organised individual able to support the smooth running of a growing local charity?If so, you might be the person we’re looking for to play an important role here at Fledge! We are looking for a self-motivated individual with warmth, charisma and enthusiasm to join our friendly, committed team. This is an exciting time to join Fledge as we have recently transitioned tonew, larger premises which will allow us to increase the services we are able to provide. This new rolereflects the charity’s growth and ambition.  Role and responsibilitiesWorking closely with the Senior Leadership Team, this is a varied and dynamic role that involvesoverseeing the processes that enable the charity to safely and effectively carry out its frontline work.This role will involve several tasks and accountabilities including, but not limited to:   Data Protection and the GDPR Overseeing and ensuring service user and employee paperwork is reviewed and updated on aregular basis and that it complies with UK GDPR and relevant data protection legislation.Ensuring all electronic communications and data handling comply with UK GDPR and relevantdata protection legislation.Implementing and maintaining secure systems for storing, accessing, and transmitting ofsensitive information.Promoting best practices in data privacy across the organisation, including staff training andpolicy enforcement.Health and Safety Ensuring all charity premises, including residential houses and the Fledge Hub, comply withcurrent health and safety legislation and best practices.Overseeing repairs procedures for Fledge properties.Overseeing the regular assessment of risk by the staff team in each of their areas of responsibility.Working with Peninsula (HR and Health and Safety advisor) to maintain up-to-date health andsafety policies and procedures, ensuring they are communicated to and understood by all staffand volunteers.Leading on emergency planning, including fire safety, first aid provision, and incident responseprotocols.Overseeing training and guidance for staff and volunteers on health and safety responsibilities.Liaising with external agencies and contractors to ensure safe working environments andpractices.Ensuring safeguarding measures are integrated into health and safety planning, particularly inenvironments supporting vulnerable young adults.HROverseeing day-to-day HR functions related to operational staff, including recruitment,onboarding, and induction processes.Supervising and developing current operational staff Maintaining accurate and confidential HR records in line with data protection regulations.Working with Peninsula (HR advisors) to implement HR policies and procedures.Working closely with the senior leadership team and HR advisors to ensure compliance withemployment legislation and best practice.IT & communications Overseeing the set-up and maintenance of IT and communications equipment.Liaising with IT and Communications providers. Monitoring and managing risks related to digital communication, including email, messagingplatforms, and cloud-based systems.Overseeing quality and control of external communications. Other DutiesPromoting a positive working culture that reflects the core values of the organisation and itsChristian ethos.Aligning with data protection and confidentiality policies as well as legal, statutory, and goodpractice requirements, including health and safety, equality and diversity, lone working, dataprotection, and safeguarding. Addressing complaints promptly in line with Fledge procedures.Actively participating in team meetings, including wider leadership team meetings.Demonstrate a high standard of efficiency, professionalism, and integrity in all aspects of the role,undertaking any other duties as deemed appropriate for the success of the post and theorganisation. What you can expect from FledgeAt Fledge, we pride ourselves on fostering a supportive and inclusive team culture. Our team is built onthe principles of collaboration, respect, and integrity.How we operate:Open Communication: Encouraging open and honest communication among team members toensure everyone feels heard and valued.Supportive Environment: Creating a supportive environment where team members can share theirchallenges and successes and receive the necessary support to grow and develop.Continuous Learning: Promoting continuous learning and professional development throughregular training sessions, workshops, and opportunities for personal growth.Inclusivity: Embracing diversity and inclusivity, ensuring that all team members feel welcome andrespected, regardless of their background or experiences.Being there in person: We operate on site within core hours to ensure our residents have thesupport they need, and we believe in supporting our colleagues where we can so please ask us aboutany requirements you have. If you want to be part of a purpose and values led team that embraces diversity, collaboration andcontinuous learning please send in your application, we'd love to know more about you.