Service Administrator
Job Description

Service:
Job Title:
Reports To:
Location:

Mental Health and Wellbeing
Service Administrator
Team Leader
Hybrid working; between head office, home and other Young Somerset bases
countywide

Main Purpose of Post:
To provide daily administrative support across the Mental Health and Wellbeing Service ensuring
efficiency of all processes and creating a safe, effective, and positive work environment for
employees.

Main Responsibilities and Duties:

•  Provide direct administrative support needed, including scheduling appointments,

meetings, and events; booking travel; maintaining file systems; and updating and

maintaining databases.

•  Answers general emails (into service inboxes) and follows up on phone calls and

contacts as appropriate; acts as lead point for co-ordinating service improvement

issues (complaints & compliments)

•  Ensure all service risk assessments are up to date and compliant. Take the lead in

writing all new service risk assessments.

•  Ensure a consistent YS approach to recruitment across the service, including

advertising.

•  Organize and oversee work experience students.
•  Support the co-ordination of CPD opportunities for staff and maintain database.
•  Manage staff absence and ensure appointments, including Mindline shifts, are

cancelled and rearranged and line manager informed.

•  Support, mentor and line manage staff (including apprentices), both as individuals

and as team members

•  Recognize people’s needs for alternative methods of communication and respond

accordingly.

•  Effectively manage own time, workload and resources.
•  Communicate effectively across the organisation and with external partners.
•  Demonstrate the ability to manage a changing environment.
•  Attend triage
•  Complete admin tasks following triage

The post holder may be required to undertake additional duties commensurate with the
level of this post.
Additional Information
The postholder must be able to demonstrate commitment and enthusiasm towards Young
Somerset’s four core values: Putting Young People First, Inspiring, Collaborating, Going
Further.

An Enhanced DBS clearance is required as post holder will be working in close proximity to
children.  This post is exempt from the Rehabilitation of Offenders Acts.

The post holder will be required to maintain a suitable, confidential space to work from
home.

The salary is £25,000 pro rata for 37 hours per week term time plus 3 weeks.

Holiday entitlement is 27 days, plus 8 Bank Holidays (pro rata for part time staff), with an
additional 5 days after 5 years service (pro rata for part time staff).

The postholder may be required to work some evenings and weekends.

Qualifications
Essential

· Educated to A-level standard or equivalent, including GCSE standard English and Maths.

Desirable

· Relevant IT and/or business administration qualification
Experience

Essential

· Previous and proven experience in an administrative role, within an office environment.

· Data input and use of business systems.

· Communicating with wide range of internal and external stakeholders.

· Work as part of a team.

Desirable

· Experience of maintaining a social media presence for an organisation

· Working in the charity, youth or mental health sectors