Senior Retail Assistant

To lead the day-to-day operation of the retail and e-commerce shop, ensuring
effective stock purchasing, pricing, sales processing and customer service. The role
also provides front-of-house reception support and coordinates delivery schedules
across the North of Scotland.

Responsible for managing retail stock (new and refurbished appliances) across both
shop floor and online platforms. Oversees stock control, pricing and purchasing
decisions within agreed parameters, coordinates delivery scheduling and acts as first
point of contact for visitors and customers. Operates with discretion in pricing and
stock decisions, escalating non-routine issues to the line manager.

Financial & Resource Responsibility

No direct budget ownership. Responsible for retail pricing decisions within agreed
parameters, stock value management and cost awareness to ensure competitiveness
and margin control.

People Responsibility

No direct line management responsibility.

Principle Accountabilities

• Manage stock levels for new and refurbished appliances across retail and e-
commerce platforms
• Source, price and order new stock, process purchase orders, receive deliveries and
prepare items for sale• Process shop floor and online sales transactions, arrange deliveries and update
stock systems accordingly
• Coordinate delivery schedules for drivers across the North of Scotland
• Maintain accurate stock control records, undertake stock takes and update retail
software
• Provide reception support, answering calls, responding to emails and processing
customer enquiries and payments
• Order PPE, cleaning products and general supplies for staff, ensuring appropriate
documentation is passed to Finance

Planning and Organising 

Plans and organises activities primarily on a day-to-day and weekly basis, including
stock ordering, delivery coordination and retail operations.

Decision-Making/Use of Judgement

Exercises discretion in stock pricing, purchasing and retail presentation within agreed
parameters. Escalates unusual operational, financial or customer issues to the line
manager.

Problem Solving & Complexity

Resolves primarily routine retail and administrative issues, including stock discrepancies and customer queries. Errors could result in financial loss, stock inaccuracy or reduced customer satisfaction.

Essential:
• Strong customer service and communication skills
• Good administrative skills including ordering, record-keeping and documentation
control
• Intermediate Microsoft 365 skills
• Advanced knowledge of retail software
• Stock management skills including stock takes and pricing
• Strong e-commerce and online retail skills
• Knowledge of GDPR and customer data protection requirements

Desirable:
• Social media skills to support e-commerce and marketing activity

• Flexitime
• Employee discount
• Sick pay
• Free parking
• Company pension
• Company events

Per hour