Senior Analyst Developer (CRM)
Senior Analyst Developer (CRM)
- Posted 12 March 2026
- Salary Grade 8, £50,253 - £58,225 per annum
- End date 02 April 2026
- LocationGlasgow
- Job Type Management Professional & Administrative
- Reference195133
- Expiry 02 April 2026 at 22:45
Job description
Job Purpose
To design, develop, implement and maintain the University’s corporate Salesforce platform, providing solutions across the administrative, teaching and research functions of the university in accordance with agreed University objectives. To lead the delivery of substantial Salesforce solutions which maximise service quality and efficiency and meet service standards and requirements.
Main Duties and Responsibilities
1. Lead initial investigations in the early stages of new system development. Gather, analyse and document complex system requirements, working with CRM stakeholders and project teams to ensure that Salesforce-based solutions will meet their needs by supporting business processes effectively and ultimately add value to the University.
2. Design, develop, configure, test, and deploy Salesforce components, including Apex classes, Lightning Web Components (LWC), Flows, and APIs, producing detailed design specifications and documentation, and ensuring at all stages that the system delivered will meet user requirements and expectations.
3. Ensure appropriate data architecture, security models, and integrations with university systems, ensuring data integrity and GDPR compliance.
4. Upgrade, maintain, and apply changes to Saleforce solutions, providing full technical documentation where appropriate and ensuring the business impact of changes is assessed and managed.
5. Provide expert advice to users of the system in order for them to utilise the system to its full potential. Respond to support calls from staff and students using the IT Helpdesk System.
6. Provide continued system support to existing systems in order to resolve issues, and ensure that services are consistently available at all times and perform well for the users who rely on these systems in order to carry out their jobs.
7. Plan and manage the work of others when required which may involve a mentoring role, giving direction and instruction to less experienced team members or contractors.
8. Communication with third party suppliers, government bodies, and relevant University offices and committees regarding legislative requirements and University regulations.
9. Stay current with Salesforce releases, features, and best practices, ensuring continuous improvement and innovation.
Knowledge, Qualifications, Skills and Experience
Knowledge/Qualifications
Essential:
A1 Ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary professional knowledge and management skills in a similar or number of different specialist role(s) Or: Scottish Credit and Qualification Framework level 9, 10 or 11 (Ordinary/Honours Degree, Post Graduate Qualification), or equivalent, including being professionally qualified in relevant discipline, with a broad range of professional experience in a management role(s) and experience of personal development in a similar role.
A2 Deep technical knowledge of Salesforce architecture, configuration, and development tools.
A3 A strong understanding of secure software development principles.
A4 Knowledge of Agile development practices: e.g. story point estimation, SCRUM ceremonies.
A5 Salesforce Platform Developer I certification.
Desirable:
B1 Salesforce Platform Developer Platform Developer II certification.
B2 Salesforce Certified Platform Administrator certification.
B3 Salesforce Certified Marketing Cloud Engagement Administrator certification.
B3 Familiarity with tools such as Jira, Git, VS Code, and DevOps pipelines.
B4 An understanding of GDPR and DPA legislation.
B5 Knowledge of digital accessibility requirements including WCAG standard.
Skills
Essential:
C1 Excellent analytical and problem-solving skills, including the ability to architect substantial technical solutions.
C2 Proficiency in Apex, SOQL, Lightning Web Components (LWC), and Salesforce APIs.
C2 Ability to interpret business requirements and translate them into scalable Salesforce configurations.
C3 Ability to lead and mentor other developers, and introduce new development practices and technologies
C4 Effective communication and collaboration skills within cross-functional teams.
C5 Ability to manage multiple priorities and deliver to deadlines in a fast-paced environment.
Desirable:
D1 Integration experience using middleware such as MuleSoft or Dell Boomi.
D2 UI/UX awareness in relation to Salesforce user experience.
D3 Familiarity with Higher Education data models and student lifecycle processes.
Experience
Essential:
E1 Substantial full systems lifecycle experience, including requirements analysis and writing technical specifications.
E2 Experience implementing a Salesforce platform in a large, complex organisation.
E3 A consistent track record of developing complex end-to-end solutions using Saleforce.
E4 Experience of planning workload using own judgement and initiative to estimate and deliver, including assigning tasks to junior staff.
E5 Experience working in cross-functional teams and agile delivery environments.
E6 Experience in integrating Salesforce with third-party platforms.
E7 Experience in developing custom objects, triggers, flows, and Lightning components.
Desirable:
F1 Prior experience in the education sector.
F2 Participation in system testing, user acceptance testing (UAT), and go-live support.
Terms and Conditions
Salary will be Grade 8, £50,253 - £58,225 per annum.
This post is full time and open ended.
Closing date: 23:45 2nd April 2026
The University of Glasgow has a responsibility to ensure that all employees are eligible to live and work in the UK. If you require a Skilled Worker visa to work in the UK, you will be required to meet the eligibility requirements of the visa route to be assigned a Certificate of Sponsorship.
Please note that this post may be eligible to be sponsored under the Skilled Worker visa route if tradeable points can be used under the Skilled Worker visa rules. For more information please visit: https://www.gov.uk/skilled-worker-visa.
As a valued member of our team, you can expect:
1 A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.
2 An excellent employment package with generous terms and conditions including 41 days of leave for full time staff, pension - pensions handbook https://www.gla.ac.uk/myglasgow/payandpensions/pensions/, benefits and discount packages.
3 A flexible approach to working.
4 A commitment to support your health and wellbeing, including a free 6-month UofG Sport membership for all new staff joining the University https://www.gla.ac.uk/myglasgow/staff/healthwellbeing/.
We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University. Read more on how the University promotes and embeds all aspects of equality and diversity within our community https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/.
We endorse the principles of Athena Swan https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/athenaswan/ and hold bronze, silver and gold awards across the University.
We are investing in our organisation, and we will invest in you too. Please visit our website https://www.gla.ac.uk/explore/jobs/ for more information.