Senior Advice & Advocacy Delivery Officer

Job reference:002982

Salary:£42,717 plus London Allowance of £3,612 if applicable

Closing date:04/06/2026

Department:Energy

Location:Blended between office and home (England and Wales)

Employment type:Permanent

Hours Per Week36.25 hours per week / Open to flexible working

Job posted date:29/04/2026

Contract Duration:Permanent

Job Description

Location: Blended between office and home (England and Wales). Time in office negotiable

Citizens Advice is the statutory advocate for energy consumers. We use research and evidence from the people who contact our advice service every day to understand the problems facing energy consumers in Great Britain. We help solve these problems by engaging with industry, persuading policymakers to change rules and regulations, and supporting consumers to navigate the market.

We are looking for a Senior Advice and Advocacy Delivery Officer to take ownership of the governance around that levy, maintaining oversight of our statutory duties, and reporting of the delivery of our obligations. Demonstrating our effective and efficient use of levy funding is the crucial to maintaining our statutory role and therefore delivering greatest benefit to consumers.

Please provide details in your cover letter to evidence the following essential criteria. Please make sure your cover letter provides evidence for the essential criteria succinctly.

• Previous experience of owning and/or enforcing best practice around project governance and reporting with regulatory or analogous requirements similar in depth and complexity to Citizen’s Advice’s statutory requirements. This experience will preferably have been gained in a large charity or similarly regulated body.
• Data literate, able to understand what data is essential, useful and relevant with a proven ability to think critically, creatively, and pragmatically about the presentation of data, trends or research outcomes.
• A thorough working knowledge of the energy sector, together with an understanding of how consumers are impacted, and where opportunities to advocate for the benefit of consumers lies.

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.

Equity, Diversity and Inclusion (EDI) is of strategic importance within the organisation and recognised as integral to all we do as a service.

Central to pursuing our EDI mission is building diverse and inclusive teams in which everyone has a sense of belonging. We believe inclusion is a social justice issue - a principle that underpins our all EDI work. To that end, we particularly welcome applications from people we would like to see better represented in our organisation and sector - people of colour, LGBTQ+ people and disabled people. We follow the social model of disability. We will offer an interview to disabled candidates who indicate they wish their application to be considered under our Disability Confident Interview Commitment where they meet our selection criteria in their application. Some of our roles attract a high volume of applications and in some circumstances where it is not practicable or appropriate, we may limit the number of interviews offered to disabled and non-disabled candidates. We will provide reasonable adjustments as needed.

We’re a flexible employer, so this role may suit anyone who’d prefer a flexible arrangement to help their work/life balance, many of our colleagues spend most of their time working remotely. Whilst we prefer a blended approach between a local office, if one is near you, and home we’re open to being flexible on location, occasionally a role may require you to be based in a certain location if that's the case it will be detailed in the advert or job description. This can be discussed in more detail during your interview.

The National Citizens Advice operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.

Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.

We have been awarded the top charity in Third sectors' employer index, where it's recognised that Citizens Advice is an organization that not only prioritizes the people we serve but also values the wellbeing of its employees.

Citizens Advice seeks to redeploy internal staff who are at risk or under notice of redundancy and will prioritise them in the recruitment process where necessary. If you have been confirmed as at risk or under notice of redundancy please ensure you indicate this in the at-risk box in your application.

Please note, in the event of a high number of applications, we reserve the right to close the application early.

This vacancy closes at 23.59 on the closing date.

For more information about the organisation, our values and benefits please see the following link - Information, values and benefits

Need help with your application, see our useful how to guides on the following page - Guidance notes for applicants