{"@context":"https://schema.org","@type":"JobPosting","title":"Retirement Housing Manager","description":"\n

POST	Retirement Housing Manager
RESPONSIBLE TO	Housing Officer
RESPONSIBLE FOR	Retirement Housing Assistant(s), Casual Workers and Volunteers
CONTACTS
Internal	Tenants, Area Service Team, Housing Allocations Team, Asset Management Team, Tenancy Sustainment Team, BR24 Team, and
External	colleagues in Care Services, HR and Finance. Contractors, Visitors to Scheme and others acting on behalf of

MAIN PURPOSE OF THE JOB

To manage a localised retirement housing service, in accordance with the Housing Services Operational and Property Services Manuals to ensure that :

• tenants receive a quality tenancy management and property maintenance service relating to the provision of their home

all communal facilities offer a welcoming, secure and comfortable environment to tenants and members of the public, and to encourage tenant involvement and engagement in making full use of these facilities

• service standards relating to individuals properties and communal areas are maintained

MAIN DUTIES

Property Maintenance and Security

❏ To be responsible for reporting defects relating to individual properties and communal areas in accordance with agreed Bield procedures, and to monitor the progress of repairs to ensure they are completed within Bield’s service standards.

❏ To be fully familiar with the use of systems and equipment within the development, and to carry out and record required checks and testing in accordance with Bield procedures and timescales.

❏ To undertake regular inspections to ensure that the overall development is secure and safe, and maintained to a high standard, and to liaise with colleagues in Asset Management and the Service Team where improvement works are identified.

❏ To be the first point of contact for all Contractors relating to maintenance and planned service works within the development.

❏ To respond to property related emergency calls as appropriate and deal with issue in accordance with procedures.

❏ To assist Asset Management with the upgrading and refurbishment of the development and liaise with appropriate staff on the progress and performance of Contractors when on site.

❏ To monitor and maintain security and safety within the development and to report incidents. Where appropriate to seek periodic advice and support from external agencies to enhance safety and security.

❏ To visit tenants on a regular basis to ensure the security and safety of their home.

❏ To be responsible for health and safety issues relating to the building and to liaise with appropriate colleagues where defects/issues arise, in accordance with agreed procedures.

Allocations and Void Management

❏ To offer advice and support to tenants and their families on the Bield’s termination of tenancies procedures.

❏ To carry out pre termination inspections and take action as per the Bield procedures, of all tenanted properties where a notice of termination has been undertaken by the tenant and submit appropriate documentation.

❏ To carry out a full void inspection once a property becomes vacant to recommend works required to make the property suitable for re-letting and monitor the progress of repairs to ensure they are completed within Bield’s service standards.

❏ To provide accompanied views with all prospective tenants and to offer advice and information with regard to the property, retirement housing service, and individual support requirements.

❏ To be responsible for the “sign up” process relating to all new tenancies and to offer advice and assistance to new tenants on rent payment arrangements, welfare benefit entitlement, community alarm services, and the conditions of their Tenancy Agreement.

❏ To provide general advice and information to members of the public on all aspects of the Bield’s housing and support services.

❏ To assist tenants to make an application for internal transfer in accordance with Bield procedures, and where required, to carry out an inspection of their home to assist with the transfer application process.

Tenancy Management

❏ To undertake all new tenants visits and thereafter periodic home visits to ensure that tenants are able to manage their tenancy in accordance with their Tenancy Agreement.

❏ To offer advice and assistance to tenants on welfare benefits, debt management, rent payments, and on how to maximise income to avoid rent arrears. Where required, to make referrals to the Association’s Welfare Rights Officer for specialist support.

❏ To manage minor tenancy issues relating to the use of the building and communal facilities and neighbour related issues. Where matters escalate, to refer issues to the Housing Officer for more formal action.

❏ To provide general advice on telecare, social care, physical aids and adaptations. Where required, make referrals to the Bield’s Tenancy Sustainment Service for specialist support.

Management of the Communal Facilities

❏ In accordance with agreed procedures, to manage the communal facilities, including bookings for use of the facilities and to be responsible for the financial management for income received and low level routine expenditure as required.

❏ To arrange and supervise the cleaning of communal areas and ensure that a high of cleanliness is maintained.

❏ To actively promote and encourage the use of the communal facilities by tenants and interested local residents and/or community groups.

❏ To work with the Housing Officer and Tenant Participation Officer to;

❏ Identify appropriate community initiatives and assist with the development of a programme of initiatives within the retirement housing service.

❏ To assist with the day to day co-ordination of community based initiatives and to be responsible for the management of communal facilities and resources required to support the continued use and development of communal facilities.

❏ To work with the Bield’s Volunteer Section, Housing Officer and appropriate external agencies to recruit, support and retain local volunteers to provide a range of leisure, social and community activities.

People Management and Administration

❏ To maintain appropriate property, health and safety, tenant, staff and financial records, including IT systems in accordance with Bield’s procedures.

❏ To manage and support any members of the staff team and casual workers in accordance with Bield policies and procedures.

❏ To provide support and guidance to volunteers in accordance with the Bield’s Good Practice Volunteer Guidelines.

❏ To co-ordinate and provide administrative support for tenant meetings to discuss day to day tenant issues as required.

❏ To maintain a daily diary of events in the scheme.

❏ To establish and maintain effective day-to-day staff communication systems.

❏ To liaise with the Housing Officer and Property Officer regularly in accordance with Bield procedures.

General

o To undertake other duties from time to time which contribute to meeting the objectives of the post as directed by the Housing Officer.

o To understand and adhere to all Health and Safety policies, procedures and guidelines relevant to the post in accordance.

o To undertake training and attend meetings as identified by line managers.

Reviewed December 2011

Developed April 2008

1. SKILLS / ABILITIES

This section specifies the skills and abilities the postholder must have to perform satisfactorily.

Written Skills: to enable forms and records to be completed accurately.

Verbal Skills: to communicate with a wide range of people on a one-to-one basis (in person and by telephone) and with groups of tenants.

Numerical Skills: to control small amounts of petty cash in accordance with procedure and to keep accurate cash records.

To be able to follow simple procedures for use, monitoring and testing of scheme equipment.

To be able to develop and maintain professional relationships with tenants, relatives, colleagues and other professionals including maintaining appropriate confidentiality.

To have an awareness of the needs and rights of older people in supported housing.

To be able to deal with emergency situations.

Ability to organise and prioritise work and maintain simple record systems.

To be able to work without on-site supervision.

Ability to manage and support small staff group (and volunteers if appropriate).

Ability to develop IT skills e.g. basic word processing and use of email.

2. EXPERIENCE

This section specifies the level and quality of experience required.

To have experience of working in housing, social care or health services or to have demonstrable personal or volunteer experience through which a thorough understanding of the needs of older people and services provided to older people has been gained.

To have experience of managing and developing staff (1-2 staff).

3. EDUCATION / QUALIFICATIONS

Degrees or diplomas obtained abroad are acceptable if they are of equivalent standard to UK qualifications.

Qualification in Housing or related discipline, HNC,/SVQ Level 2 or equivalent.

4. OTHER

This section specifies other factors which may be necessary, e.g. the ability to work unsocial hours or the need to work within a particular ethos.

To be able to follow Bield’s Policies and Procedures including Health & Safety. To be willing to participate in training and travel to attend training/meetings as required.

To have an interest in promoting communication between tenants and social activities within the development, including the use of volunteers as appropriate.

5. EQUAL OPPORTUNITIES

This organisation is working actively to promote equality of opportunity both in its employment practices and in the delivery of its services. It is essential that the Postholder is willing to work in accordance with existing policies and Codes of Practice.

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