Retail Stock Manager
Board Of Trustees Of The Royal Botanic Garden Edinburgh
Botanics Trading Company
Full-time
Retail Stock Manager, Botanics Trading Company Job Description Purpose Manage all aspects of the stock control function within the retail division. Core Responsibilities Stock Control & Accuracy • Accurate receiving and checking of all stock deliveries • Processing all stock deliveries ready for sale • Managing and collating stock transfers and returns for regional gardens, exhibition shop, events, and online shop • Organisation and maintaining the stock room EPOS & Pricing Management • Ensuring all prices are accurately input onto the EPOS system and stock priced accordingly • Updating and managing any price changes on the EPOS system as agreed with Managers • Setting up new product lines on the system in advance of product launches Supplier & Stakeholder Liaison • Working with suppliers to ensure timely and accurate deliveries • Liaising with suppliers to resolve issues of damaged stock, shortages, and mis-delivered consignments • Regular liaison with supervisors at regional sites on stock queries and issues • Liaising with Retail Manager and supervisors to ensure accurate replenishment and product launches Financial & Audit Compliance • Checking and matching invoices and delivery notes for processing and payment by finance team • Managing all stock wastage and shrinkage to ensure accurate stock levels and minimise losses • Managing and directing regular and year-end stock takes on the shop floor/stock room • Liaising with external auditors and the Finance team on accurate end-of-year stock valuations People & Organisational Development – September 2025 Sales Analysis & Reporting • Analysis of sales reports to identify low stock lines for reorder • Processing order information and stock adjustments for online shop sales Training & Team Support • Overseeing any back-office training needs for retail teams across all 4 sites Specific Objectives • Manage the shop floor and ensure accurate inventory records. • Prioritise stock for the shop floor based on demand. • Process stock efficiently and align with product launches to maximise sales in collaboration with the buying team. Person Specification Essential Skills • Work proactively with the team and take ownership of workload • Prioritise tasks and manage conflicting demands within a busy stock control environment • Communicate effectively with people at all levels using strong interpersonal skills • Maintain excellent attention to detail to resolve stock issues efficiently • Use initiative to meet seasonal demand and deadlines • Handle a variety of stock types safely and effectively. • Demonstrate previous experience in visitor or customer service roles • Follow health and safety procedures consistently • Respond to enquiries professionally and accurately • Adhere to established work procedures Desirable Skills • Computer literate – use of Microsoft Word, Outlook, Excel, databases, EPOS • Previous retail, customer service and cash handling experience • Plant knowledge desirable • Stock control qualification • First Aid Certificate • SVQ 3 or above equivalent in Customer Care People & Organisational Development – September 2025