WorkInCharities LogoWorkInCharities
Sign in

Connect with a cause that needs you!

ViewApply Now

Retail Shop Manager

NORTH WEST AIR AMBULANCE
Chester
Full-time

Retail Shop Manager - Chester (CH1)

Please apply with your CV

We’re excited to be opening a brand-new charity retail shop in Chester, and we’re looking for a passionate and motivated Shop Manager to lead it from day one.

This is a fantastic opportunity to shape a new store, build a strong volunteer team, and make a real difference in the local community while running a successful retail operation.

About the role:

Working Hours - 36 hours per week (Monday to Sunday)

Salary: £27,810

Overall purpose of the role: 

To be responsible, with help and support from the Head of Retail, for the day to day operation of a designated shop including recruiting and managing the team, ensuring that sales and profit targets are achieved, and full compliance with all policies, procedures and legislative requirements.

Main duties and responsibilities: 

  • Ensure that the shop has appropriately skilled, trained and motivated staff and volunteers engaged to maximise the shops profitability and comply with all regulations and NWAA standards.

  • Provide the Head of Retail

    with the necessary information relating to the employment of staff in the shop so that all necessary legislative and NWAA HR requirements are met, including accurate payment of staff and that up to date and accurate records of absences and any staff changes are maintained.

  • Monitor the shops performance, utilising all management information available including EPOS data, awareness of local competition, retail trends and local activity.

  • Work with the Head of Retail

    to improve the performance of the shop, including ensuring high standards of cleanliness and merchandising, as well as effective space allocation.

  • Ensure that the shop is open for trading and fully staffed and operational in line with published opening hours, escalating any potential issues to the Head of Retail

    without delay.

  • Manage expenditure as agreed with the Head of Retail

    to ensure that running costs for the shop is within the agreed budgets.

  • Ensure that the shop maximises income from Gift Aid, and that the process is compliant and in line with regulations.

  • Liaise with the Volunteer Coordinator to ensure that the shops requirements for volunteers are met.

  • Ensure that stock is appropriately priced, rotated and fit for display and that all merchandise is clearly ticketed and priced in line with our retail operations manual.

  • Support the wider management team to effectively engage our supporters and communicate with donors to ensure shops have sufficient appropriate stock.

  • Maintain full compliance with all health and safety requirements to assure the safety of all staff, volunteers, customers and visitors.

  • Ensure that all staff and volunteers deliver exemplary service to customers, by role modelling and training staff to do so.

  • Take full responsibility for the shop’s accounting procedures including cash reconciliation, daily banking and till procedures to ensure that transactions are correct and cash handling procedures are adhered to at all times in line with the Retail Operations Manual reporting any significant shortfalls to the Head of Retail

    immediately.

  • Ensure full compliance with the relevant procedures for the inventory, security and maintenance of all equipment and fittings on the shop’s premises.

  • Ensure stock collections and deliveries are managed smoothly and that in bound stock is stored and sorted in line with the Retail Operations Manual.

  • Provide the shop’s team with effective communication of key messages and directions from the Head of Retail

    and the wider retail team.

  • Implement NWAA fundraising promotions in the shop as directed by the Head of Retail.

  • Attend events and meetings around the North West that are relevant to the Shop Manager role.

  • Department
  • Promotions
  • Role
  • Shop Manager

Colleagues

Knowsley Head Office

Our Perks & Benefits

  • Company Pension

  • Cycle to work scheme

  • Occupational Sick Pay

  • Life Assurance

  • Holiday Purchase Scheme up to 5 additional days (pro-rata)

  • Long Service Leave up to 3 additional days (pro-rata)

NWAA Values

Our values were developed in house by our own people and are at the core of everything we do. Our values unite us together as one crew.

  • We are passionate about saving lives
  • We take ownership
  • We never stand still
  • We are one crew

About North West Air Ambulance

We're a lifesaving and life-changing charity in the North West of England.

Our crews bring enhanced pre-hospital care and medical interventions to the scene, giving patients the best chance, often where seconds can mean the difference between life and death.
With three helicopters and four critical care cars, we operate day and night, 365 days a year, and serve the largest population in the UK, outside of London, but it costs £18 million annually to keep us in the air and on the road.
And here’s the challenge: we receive no government or NHS funding. Every mission we fly is funded entirely by the generosity of our supporters.

Find out more at nwairambulance.org.uk

Already working at North West Air Ambulance?

Let’s recruit together and find your next colleague.