Research and Quality Officer

The role will play an important part in ensuring that evidence, data and quality information are accurate, accessible and used effectively to support decision-making, continuous improvement and organisational learning.

Research Support

• Support the planning and delivery of research and evaluation projects across ETF programmes.

• Assist with data collection activities including surveys, interviews, focus groups and desk-based research.

• Conduct reviews and background research to inform projects and reports.

• Support the analysis and interpretation of quantitative and qualitative data.

• Contribute to the production of research reports, summaries, presentations and briefing papers.

• Maintain project documentation and research records.

Quality Assurance

• Support the implementation and administration of ETF quality assurance processes.

• Assist with the collection and management of quality-related evidence from programmes and activities.

• Monitor compliance with established quality frameworks, procedures and standards.

• Support internal audits, reviews and quality improvement activities.

• Track actions arising from quality reviews and support follow-up activities.

• Identify opportunities to improve data quality and quality assurance processes.

Data Collection and Management

• Coordinate data collection activities across projects and programmes.

• Ensure data is collected, stored and handled in accordance with organisational policies and data protection requirements.

• Maintain accurate datasets and records.

• Perform data validation and quality checks to ensure consistency and accuracy.

• Support the development and maintenance of data management systems and processes.

• Produce routine monitoring information and performance reports.

Reporting and Insight

• Produce regular reports, dashboards and summaries to support programme delivery and organisational decision-making.

• Assist in analysing trends, patterns and emerging findings from research and operational data.

• Present findings in accessible formats for a range of audiences.

• Support the development of evidence-based recommendations for service improvement.

• Contribute to organisational reporting requirements and stakeholder updates.

Stakeholder Support

• Build positive working relationships with internal colleagues, external partners and stakeholders.

• Respond to requests for information, data and research support.

• Support meetings, workshops and events relating to research and quality activities.

• Work collaboratively across teams to promote evidence-informed practice and continuous improvement.