Reconnection Outreach Worker

Inclusive

Committed

Location Bournemouth

Salary £33,797 - £37,563 pa

Permanent/Full time/37.5 hours per week

This is a Permanent, Full time vacancy that will close in 24 days at 10:00 BST.

About The Role

Are you passionate about making a lasting difference to the lives of vulnerable adults?

We are looking for a dedicated and proactive Reconnection Worker to join our Bournemouth, Christchurch and Poole Rough Sleeping Service. This is an exciting opportunity to support people sleeping rough to move away from homelessness by reconnecting them with accommodation, support networks and services in areas where they have a local connection, established support system or entitlement to assistance. Reconnection can take place both within the UK and internationally and aims to ensure that individuals can access the right support in the right place to sustain a move away from rough sleeping.

Working as part of a dynamic and highly successful outreach team, you will build positive relationships with people experiencing homelessness, carrying out assessments and developing personalised reconnection plans. You will work closely with local authorities, support providers, health services and community organisations to help individuals access accommodation, reconnect with family and support networks where appropriate and secure sustainable routes away from rough sleeping and a harmful street lifestyle.

In this role you will:

• Undertake assertive outreach across Bournemouth, Christchurch and Poole, engaging with people sleeping rough and carrying out comprehensive assessments.
• Develop and coordinate personalised reconnection plans, including arranging accommodation, travel, family mediation and access to support services.
• Work closely with local authorities, statutory services, health providers and community organisations to achieve positive outcomes for clients.
• Manage a caseload of clients, maintaining accurate records and monitoring progress towards sustainable reconnection.
• Support clients to access welfare benefits, healthcare, substance misuse services and other support that will assist them in moving away from homelessness.

This role involves working early mornings, evenings and weekends as part of a rota.

About you

We are looking for someone who is passionate about supporting people experiencing homelessness and who can build trusting relationships whilst maintaining a supportive but assertive approach.

To be successful in this role, you will have:

• Experience of working with vulnerable adults and an understanding of the challenges faced by people experiencing homelessness.
• Experience of assessing individual needs and supporting people through case management and support planning.
• Excellent communication and partnership-working skills, with the ability to engage effectively with clients and external agencies.
• An understanding of welfare benefits, housing options and support services available to people experiencing homelessness.
• Good organisational and IT skills, with the ability to maintain accurate records and manage competing priorities.

Above all, we are looking for a compassionate, resilient and motivated individual who is committed to helping people transform their lives.

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

When you're ready to apply click the ‘Apply Now’ Button to start your online application form.

Closing date: 10am on 6 July 2026

Interview and assessments on: 20 July 2026

About Us

What We Offer

Below are some of our key focus areas to improve both our candidate and colleague experience:

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We offer a comprehensive package of benefits to our colleagues to ensure wellbeing remains a key priority. Maintaining a good work life balance can be tricky, but with family friendly policies, flexible and agile working options and an incremental annual leave allowance, we are committed to making sure you have the options available as and when you need them.

These include:

• Agile working model for suitable roles.
• Supportive flexitime and toil arrangements.
• 28 days annual leave rising to 31 after five years’ service.
• Family friendly leave policies including - maternity, adoption and parental leave. Carers leave, and fertility treatment leave.
• Financial wellbeing platform offering loans, advances and saving options.
• Auto-enrolment to pension scheme after six months service with an employer contribution of 6%.
• Employee Assistance Programme and access to SmartHealth app – 24/7 GP appointments, health checks and nutrition advice.
• Cycle to Work scheme and interest free season ticket loans.
• Discount vouchers including gym, retail, food & drink, travel, electricals and more.

Want to find out more? Want to find out more? Click here to visit our Work For Us page.

At St Mungo’s we are committed to providing development opportunities for all our colleagues. We welcome people with a wide range of experiences and value transferable skills so that we can provide the best support for people experiencing homelessness. That’s why we have a robust induction, training and development programme that supports colleagues throughout their career at St Mungo’s.

These include:

• Highly praised internal training courses and access to external learning to build your skills and meet your professional development goals.
• Steps into Management programme to support colleague progression.
• Commitment to continued professional development with access to career development forums, internal mentoring and internal secondment opportunities.

A DBS disclosure check is a requirement for this post and will be undertaken for the successful candidate.

Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.

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