Vacancy at Brathay Trust
Receptionist
Salary £ 23,700
Ambleside
Details
Salary:
Location:
A friendly, organised Receptionist who enjoys interacting with a wide range of people, and take pride in delivering exceptional customer service. You’ll be confident, proactive, and able to thrive in a busy, varied and fast-paced environment.
About the Role
You’ll be the first point of contact for guests, clients and staff, providing a warm welcome and efficient service across all touchpoints—face-to-face, over the phone, and via email.
- Welcoming guests and ensuring a positive first impression at all times
- Managing check-ins, bookings, and enquiries
- Responding promptly and professionally to enquiries and bookings
- Managing booking platforms and contributing to maximising occupancy levels
- Handling administrative duties including record keeping, cash handling, and system updates
- Working closely with the wider team to ensure a smooth service and experience
- Proven experience delivering excellent customer service
- Strong communication skills, both face-to-face and over the phone/email
- Professional, courteous, and approachable manner
- Good organisational skills with the ability to prioritise and meet deadlines
- Strong attention to detail and numerical accuracy
- Competent in Microsoft Office and database/booking systems
About you
You’re someone who:
- Genuinely enjoys helping people
- Takes pride in creating a positive experience for everyone
- Is reliable, adaptable, and confident handling a variety of tasks in a busy environment
Benefits
Health Cash Plan to support your wellbeing
Generous annual leave: 30 days plus bank holidays (Full Time Equivalent)
Life assurance for added peace of mind
Refer a Friend scheme
Annual free night’s stay at Brathay Hall, Ambleside
Notes
Safeguarding & Safer Recruitment:
For the safeguarding of children and young people, the successful candidate agrees to mandatory checks being carried out with the Disclosure and Barring Service at the appropriate level for their role.
Attached documents
TitleFileReceptionist JD_ April 2026