{"@context":"https://schema.org","@type":"JobPosting","title":"Receptionist","description":"

Vacancy at Brathay Trust

\nReceptionist\n

\nSalary\n£ 23,700\n

\n\nAmbleside \n

Details

Salary:

Location:

A friendly, organised Receptionist who enjoys interacting with a wide range of people, and take pride in delivering exceptional customer service. You’ll be confident, proactive, and able to thrive in a busy, varied and fast-paced environment.

About the Role

You’ll be the first point of contact for guests, clients and staff, providing a warm welcome and efficient service across all touchpoints—face-to-face, over the phone, and via email.

Welcoming guests and ensuring a positive first impression at all times
Managing check-ins, bookings, and enquiries
Responding promptly and professionally to enquiries and bookings
Managing booking platforms and contributing to maximising occupancy levels
Handling administrative duties including record keeping, cash handling, and system updates
Working closely with the wider team to ensure a smooth service and experience

Proven experience delivering excellent customer service
Strong communication skills, both face-to-face and over the phone/email
Professional, courteous, and approachable manner
Good organisational skills with the ability to prioritise and meet deadlines
Strong attention to detail and numerical accuracy
Competent in Microsoft Office and database/booking systems

About you

You’re someone who:

Genuinely enjoys helping people
Takes pride in creating a positive experience for everyone
Is reliable, adaptable, and confident handling a variety of tasks in a busy environment

Benefits

Health Cash Plan to support your wellbeing\n
Generous annual leave: 30 days plus bank holidays (Full Time Equivalent)\n
Life assurance for added peace of mind\n
Refer a Friend scheme\n
Annual free night’s stay at Brathay Hall, Ambleside

Notes

Safeguarding & Safer Recruitment:\n
For the safeguarding of children and young people, the successful candidate agrees to mandatory checks being carried out with the Disclosure and Barring Service at the appropriate level for their role.

Attached documents

\nTitleFileReceptionist JD_ April 2026

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