ROLE STATUS HOURS Ramadhan Call Centre Staff (multiple vacancies) Fixed Term: Ramadhan 2026 – Bolton Head Office Individual Shifts & Hours will vary to cover 9am - 12 midnight RESPONSIBLE TO Customer Services Manager SALARY National Minimum Wage THE ORGANISATION Established in 2001, Ummah Welfare Trust is a UK-based international relief and development charity. Inspired by the Islamic teachings of empathy, generosity and selflessness, the trust aims to alleviate poverty and suffering across the world, and also ensuring that the rights of those who are neglected and oppressed are fulfilled by providing sustainable development solutions relating to shelter, education, health, and spiritual wellbeing. Knowing that we are all ultimately accountable to the Almighty, the charity strives to maintain transparency and accountability, and as such the charity also has a full and transparent audit trail from the donor to the beneficiary. To find out more about the organisation please visit our website on: https://uwt.org/ THE ROLE Ummah Welfare Trust requires a number of enthusiastic Call Centre Staff during the month of Ramadhan to support the team during its peak period. The main purpose of this role is to provide a quality service to our donors, visitors, internal and external staff. The postholder will process donations, respond to queries, complete each assigned task competently and within acceptable timescales. Ultimately, they will ensure that every individual that they assist is left satisfied and happy. MAIN DUTIES • Primary role to answer telephone calls and provide a quality first point of contact. • To dispense correct information related to projects and payment methods. • Accept & process donations in line with the UWT’s procedures. • Printing receipts & certificates. • To update donors’ records when required. • Responding to transactions that have not successfully processed. • Assist in the resolution of donor complaints. • Reporting any system issues to the line manager and the relevant department when necessary. • Assist in carrying out reception duties, including accepting small to medium deliveries. • • Assist with post and mailshot. • Any other duties that are commensurate with this post. Internal departmental communications - face to face, email and/or telephone. PERSON SPECIFICATION CATEGORY Skills, Knowledge & experience Attitude & ability Other CRITERIA REQUIREMENT Excellent telephone manners Good interpersonal, oral and written communication skills Good organisational skills with the ability to prioritise work Medium level competency in Microsoft Word & Excel Basic grasp of some of the following community languages (i.e. Urdu, Bengali, Gujarati, Arabic) Worked or volunteered in a customer focused or office administration role Friendly, helpful team player with a very flexible approach to work and work times Take pride in delivering an excellent service Ability to work under pressure and to tight deadlines during busy periods Personal conduct and delivery of work should comply with the values and culture of Ummah Welfare Trust Residing in Bolton Essential Essential Essential Essential Desirable Desirable Essential Essential Essential Essential Desirable The closing date for applications is 27th January 2026, although the position may close sooner if the right candidates are found. To apply for this role, please email your CV to vacancies@uwt.org For more information or discussion about the role please contact: 01204 661048 This post is subject to a Disclosure and Barring Service (DBS) check.