Quality Delivery Coordinator

Quality Delivery Coordinator Permanent, Full Time: 35 hours per week Salary: £28,000 - £31,000 + Benefits Home based in England, Scotland or Wales with occasional travel

We are looking for a Quality Delivery Co‑Ordinator to play a key role in ensuring the effective onboarding, approval, and management of centres and qualifications. This is an exciting opportunity to contribute to maintaining high quality assurance standards, support regulatory compliance, and drive continuous improvement across operations. You will work closely with internal teams and centres, providing guidance, coordinating activity, and helping to protect the integrity of qualifications.

About the role

To ensure the effective onboarding, management, and oversight of centres and qualifications by delivering a compliant, efficient, and risk-informed approval and lifecycle process. The role supports quality assurance standards by maintaining accurate data, coordinating EQA allocation, providing guidance to centres, and driving continuous improvement to protect the integrity of qualifications and ensure regulatory compliance.

You will manage the end-to-end centre approval process to ensure timely and compliant onboarding and conduct due diligence activity to identify risks, while overseeing qualification approval requests to ensure alignment with quality assurance frameworks and regulatory requirements. You will coordinate and administer centre lifecycle activities, including closures, change requests, and dormant centre engagement, ensuring accurate records and compliance, and maintain, review and update related processes and SOPs to ensure efficiency of operations.

You will liaise with Quality Assurance Managers to assign External Quality Assurers (EQAs) to centres via Smarter Touch and communicate updates to ensure centres are informed of their allocated EQA, while delivering training and guidance to centres on policies, procedures, and quality expectations to support consistent standards. You will maintain accurate and up-to-date data within systems and collaborate with internal teams to support continuous improvement, projects, and operational efficiency across QA and wider business functions, including logistical and administration support where necessary.

About you

You will have excellent attention to detail and accuracy, with proven experience of working within and advising those operating within a regulated sector, alongside demonstrable experience of developing and implementing clear and effective policies and procedures and experience of working within an Awarding Organisation. You will be able to interpret complex regulations, policies, and procedures and analyse and report on complex information.

You will be bring experience in a customer facing role, providing excellent customer service in a high volume and demand-led environment. You will also demonstrate diligence, perseverance, and excellent attention to detail with accuracy for recording information, including accuracy of entering key data into bespoke IT systems and adhering to compliance. Experience in using Power BI, Advanced Excel Skills, and demonstrable experience in training or facilitating workshops to assist teams understanding their compliance responsibilities would also be beneficial but not essential.

About us

Enginuity Group is a dynamic organisation powered by two complementary forces: our industry-leading awarding organisation, EAL, and Enginuity, our innovation-driven charity.

EAL develops and maintains a wide range of high-quality qualifications and assessments to meet evolving industry demands and accelerate the transition to net zero. Alongside this, Enginuity focuses on tackling the UK’s engineering and manufacturing skills gap - using data-driven insight to boost productivity. Together, we’re shaping a future where engineering and manufacturing talent can thrive, and UK industry stays at the forefront of innovation.

Our Benefits and Culture

Remote/home-based working - our standard working hours are 35 per week, 9am until 5pm with a 1-hour lunch. Many of our team work flexibly, and we would be happy to discuss how flexible working could work for you and the business.Annual Leave – You will start with 25 days annual leave, increasing to 27 days after two years’ service. You’ll also enjoy three additional paid days off between Christmas and New Year during our company shutdown. If you’d like a little more time to recharge, you can buy up to five extra days of holiday each year.Wellbeing – Our healthcare cash plan helps you claim back everyday health costs equating up to £995 per year, and we have trained Mental Health First Aiders available for support. You’ll also get an annual voucher for a free flu vaccination, eyecare vouchers and access to free wellbeing resources and a wellbeing app.Employee Assistance Programme –24/7 access to a free confidential helpline and access to up to eight structured counselling sessions.Professional Development – We cover the annual membership fee for a relevant professional body and offer ongoing support from our Learning & Development team.Financial Benefits – Make your salary go further with access to our Benefit Hub discount platform, offering exclusive savings across a wide range of well-known retailers. You’ll also benefit from financial wellbeing resources, webinars to help you stay on top of your finances, life assurance cover of x2 your salary, and pension contributions of 4.5%.Family Friendly – We offer enhanced maternity, paternity, shared parental, adoption and dependant policies.Volunteer – Take paid time off to volunteer, whether supporting your local community or contributing to causes that matter to you.

Diversity, Equality, Inclusion & Belonging

We promote a supportive, inclusive workplace where everyone is valued and encouraged to be themselves. We actively welcome applicants from all backgrounds and are committed to equality, diversity and inclusion. We’re a member of the Association for Black & Minority Ethnic Engineers, hold Clear Assured Gold accreditation for our inclusive culture, and are a Menopause Friendly Committed Employer. As a Disability Confident Leader, we encourage applications from people with disabilities and are open to discussing reasonable adjustments throughout recruitment and employment.

Further information

If you have any questions, a request for further information, or would like to request this information in an alternative format, our Recruitment Team will be happy to help. Email us at recruitment@enginuity.org

As part of our commitment to diversity, equality, and inclusion, you’ll receive our Equal Opportunities Survey. We’d greatly appreciate it if you could take a few minutes to complete it - it helps us monitor and improve our recruitment practices.

We’re unable to support UK relocation or to sponsor a visa for this role.

Depending on the volume of applications, the closing date for this position may be extended or brought forward.

Department

Operations

Locations

UK

Remote status

Fully Remote