Quality and Service Coordinator

Vacancy at The Felix Project

Quality and Service Coordinator

Salary £ Up to 31,000

London or Sheffield

Details

The Felix Project and FareShare have recently merged to form the UK's largest food redistribution charity. Its vision is a UK where good food is never wasted, and nobody goes hungry. 

The organisation rescues high quality edible surplus food, from across the food industry and gets it to over 8,000 organisations across the UK who are working to strengthen communities and improve lives. 

The charity manages seven depots across London, Suffolk, Merseyside and Hampshire and works with 16 network partners who operate a further 26 regional depots across the UK. 

Over the next year our ambition is to rescue enough food nationally to provide nearly 200 million meals, turning an environmental problem into social good with measurable impact for people, planet, and the economy.

The Quality and Service Coordinator plays a key role in ensuring the reliability and quality of our systems by carrying out testing activity for enhancements across Salesforce, Dynamics and Business Central. The role supports the smooth delivery of changes by combining structured testing with targeted service support, including triage of incoming issues and resolution of tickets. 

• Creating test plans based on user requirements with the Service Manager to enable testing to be done by the wider business.
• Create clear documentation regarding test outcomes, learnings from the enhancements and suggestions to improve them moving forward.
• Work proactively with the business to understand key systems and how they work.
• Be an internal point of contact between the business and our external IT provider by assisting in approval, information gathering to ensure smooth service.
• Support the Service Manager to ensure that tickets are managed and resolved within a timely manner.
• Monitor recurring issues and share insights that help improve system quality and inform future enhancements.
• Work with the business and the Service desk manager to understand prioritisation of work and assist in working out return on investment of required work.
• Carry out manual testing on BAU changes and new enhancements in the following systems – Salesforce, Dynamics, PowerBI and Business Central.
• Adhering to team set KPIS on ticket resolutions
• Retrospective reviews regarding test plans, facilitation of testing and manually testing.
• Monthly calls with the service manager to pass on learnings and review process of tickets.

• Degree in Computer Science, Information Technology or related field or gained experience
• Proficient grounding in software testing methodologies and processes, including functional and regression testing
• Ability to create and execute test cases and document results clearly
• Experience identifying and reporting defects with clear reproduction steps
• Awareness of automated testing concepts and tools, with an interest in helping identify opportunities for future automation
• Ability to manage and prioritise testing and basic ticket handling tasks
• Good communication skills, able to work with both technical and non-technical colleagues
• Effective analytical and problem-solving skills with excellent attention to detail

• Familiarity with CRM or business systems such as Salesforce or Dynamics is desirable

Due to the anticipated large number of applicants, if you do not hear from us within four weeks of your application, we regret to inform you that your application has been unsuccessful. Consequently, will not be able to provide feedback.