Project Manager - Tessitura Systems Upgrade

Join ZSL at a pivotal moment in its digital transformation journey. We are embarking on a major upgrade of our Tessitura CRM and ticketing platform, moving from Version 15 to Version 16, with a go-live target by February 2027. This is a unique opportunity for an experienced Tessitura specialist to lead a high-profile project that will enhance the systems supporting millions of visitors, members and supporters.

As Tessitura Upgrade Project Manager, you will take ownership of the end-to-end delivery of the upgrade, driving the project from planning and configuration through testing, deployment and successful adoption. Working closely with stakeholders across the organisation, external consultants and Tessitura, you will ensure the programme is delivered on schedule, with minimal disruption and maximum business benefit.

This is a hands-on leadership role that combines expert project management with deep Tessitura knowledge. You will be the central point of coordination, bringing together people, processes and technology to deliver a seamless transition to Version 16 and set ZSL up for future success.

Offered as a 10-month fixed-term contract, this role provides the chance to make a lasting impact on a critical business system while working with passionate teams dedicated to conservation, science and inspiring people to protect wildlife.

Key responsibilities:  

• Project Delivery: Lead end-to-end delivery of the Tessitura v15–v16 upgrade, ensuring strong project planning, governance, reporting and alignment to operational priorities with minimal business disruption.
• Project Management: Own project management and co-ordination, including detailed plans, milestones, dependencies, risks, issues and clear escalation to senior stakeholders.
• Business Analysis: Drive business analysis and requirements definition, translating operational needs into clear functional requirements to inform system design and delivery. 
• Upgrade Implementation: Manage implementation and transition, including configuration, integrations, data migration, UAT, and go-live readiness to ensure a smooth move to business as usual.
• Stakeholder Communications: Co-ordinate stakeholders and change, aligning cross-functional teams and external partners, and supporting communications, training and user adoption.