Operations Officer (Licensing andCompliance)Location:Reports to: Contract:Salary: Flexible, UKSenior Licensing and Compliance Manager6 months, Fixed Term Contract£30,853The Duke of Edinburgh’s International Award (the Award) is a Non-Formal Education andLearning framework encouraging young people to find their purpose, place and passion inthe world. In more than 130 countries and territories, our globally recognised accreditation isavailable to all 14 to 24-year-olds, of all backgrounds, locations, cultures and abilities. Through the programme, each young person becomes part of something special whiledeveloping their own interests, universal skills and life aspirations. Founded in 1956, the Award highlights the value of Non-Formal Education and Learning.Today there are consistently over a million young people taking part in the Award tobelieve in the power of their potential, make a difference in their community and takecontrol of their future. The result? Entire generations of innovators and changemakerswho are truly world-ready. THE DUKE OF EDINBURGH'S INTERNATIONAL AWARDTHE AWARD FRAMEWORK Whilst the framework of this internationally recognised accreditation remains the samearound the world, participants select self-identified areas of interest to pursue. Eachyoung person develops their own unique Award programme that builds the character,skills and confidence needed to improve themselves and their communities.The Award encourages them to step outside their comfort zone and develop positivehabits that they will take with them for the rest of their lives. FOUR SECTIONS(FIVE AT GOLD LEVEL)THREE LEVELS*Gold level onlyThe Award is delivered via hundreds of thousands of youth-focused partners andoperators in a wide range of locations, from schools and custodial institutions to Scoutgroups, and refugee camps. Although the Award's framework remains the same wherever it is delivered, everyAward is itself unique and no two Awards are the same. The Award is currently licensed in 130 + countries and territories. Find out more below. WHERE IS THE AWARD DELIVERED?3Explore the 130+ countries andterritories of the Award hereWATCH: Mentaland PhysicalHealth, Trinidadand TobagoWATCH: BlindBoys' Academy,India READ: SpecialProjects, Nepal WATCH: TheAward inZambia: Plan, Doand ReviewThe Duke of Edinburgh’s International Award Foundation is the international charitythat drives and encourages the Award’s growth, access and impact across the globe.Working in partnership with organisations and governing bodies, we oversee thelicensing of Award operators – including schools, youth groups, employers andcustodial institutions – in more than 130 countries and territories. With ourguidance, operators deliver the globally-recognised Award, which providesopportunities for 14 to 24-year-olds of all backgrounds, locations, cultures andabilities, to develop their interests, skills and life aspirations. Our long-term aim is that every eligible young person aged 14 – 24 will have theopportunity to participate in the Award. We aim to increase the Award’s global access, reach and impact through: raising and granting funds to scale up operations and increase diversity,equity and inclusion campaigning to raise the profile of non-formal education and learningbroadening our network of volunteers, operators and digital systemsensuring participation is affordable for all When it comes to creating empowered citizens who will go on to solve some ofsociety’s biggest problems, we must acknowledge that many of life’s greatestlessons happen beyond the classroom. The Award gives young people the chance todiscover exactly that. THE FOUNDATION4The impact of the Award:OUR KEY AREAS OF WORK BEYOND LICENSING AND ACCREDITATION Whilst one of our primary roles is to license the Award around the world, the Foundationis so much more than a franchiser. We work with our Operators Partners to drive globalchange in a number of key strategic areas. FUNDING We provide grants to operators in our global Award family toscale up their operations and/or carry out projects that enableeven more young people to take part in the Award.TRAINING We provide licensees with advice and support, in the form ofongoing account management, training sessions, online trainingmaterials, and access to a global peer-to-peer discussion forum.RESEARCH We conduct ongoing research into the Award around the worldusing multiple initiatives, such as satisfaction surveys, outcomesevaluation and work with external experts on projects, like ouraward-winning Global Social Value research.ADVOCACY We partner with key organisations to increase global awarenessof the value of Non-Formal Education and Learning and toimprove the lives of young people.GLOBAL PARTNERSHIPSWe actively work to build partnerships with organisations todeliver the Award around the world. Corporate Partnerships forman integral part of this portfolio.5The value and impact of the Award extends farbeyond the intrinsic benefits enjoyed by theyoung people. We believe the Award framework can be ablueprint for investing in human capital,specifically strengthening resilience,improving global prosperity and helping theworld’s most vulnerable. The Award does this through working inpartnership with young people and theircommunities, encouraging them in findingtheir own development solutions.Participation in the Award also directlyenables young people to contribute to anumber of the United Nation’s SustainableDevelopment Goals (SDGs), including QualityEducation and Decent Work and EconomicGrowth. Our established impact measurementinitiatives, developed alongside academicinstitutions and partners, have revealed thatthe Award has a direct, positive impact (bothfinancial and non-financial) on the people andcommunities it touches. During 2024/25, theAward reached a Global Social Value of £1billion; a £60 million increase in just one year.Global Social Value of £1 billionImproved employability andearning potential Improved physical healthand fitnessImproved mental health andemotional wellbeingIncreased engagement withcharitable and communitycauses Improved environmentalimpactIncreased social cohesionReduced offendingThe impact of the Award:6OUR IMPACTTHE AWARD IN 2024/25AS A RESULT OF DOING THE AWARD...PARTICIPANTS SAY...Role SummaryOperations Officer (Licensing and Compliance)Location:Flexible, UKFixed Term Contract (6 months)The role of the Operations Officer (Licensing and Compliance) is to support the development,coordination and delivery of Licensing and Compliance processes and procedures across theAssociation.The Operations Officer (Licensing and Compliance) will support the Senior Licensing and ComplianceManager and other members of the Operations Team to ensure that, through the consistent andproactive use of standards, policies and quality assurance processes, backed up by effective licensing,the intellectual property and good reputation of the Duke of Edinburgh’s International Award iseffectively protected.The role will work closely with Operations Directors, Operations Managers and the Foundation FinanceTeam to support licensing of Operators.Key Responsibilities Processing, in liaison with relevant Operations Team colleagues, new licence applications fromIndependent Award Centres (IACs), including due diligence and database management.Lead on the management of the IAC Compliance Check schedule and surrounding processesincluding regular communications with relevant Operations Managers.Coordinate the ongoing compliance management process for IACs.Provide support to the Senior Licensing & Compliance Manager with processes related to thecompliance for National Award Operators (NAOs) and Operating Partners (OPs).Support the Senior Licensing and Compliance Manager with issuing of and draftingcorrespondence in relation to all licence documentation (terminations, licence extensions,agreements and certificates etc).Support the Senior Licensing and Compliance Manager to disseminate information regardinglicensing and quality assurance processes to Foundation colleagues, and to the wider Associationwhen appropriate.Support with ad hoc projects, as required.Senior Licensing and Compliance ManagerDuration:Reports To:Salary:£30,853CRITERIA ESSENTIAL HOW IDENTIFIED Experience Practical experience of organisational governance (systems,processes and practice). Experience in database management and use of contactmanagement systems (ideally Salesforce).Experience of delivering tasks as part of a wider team,delivering required outputs to a high quality within deadlines. Good knowledge of efficient administrative practice andprocedure. Basic knowledge of quality management systems andprocesses.Application andinterview Skills andAbilities  Proven project management skills Ability to work within protocols and procedures, and maintainconfidentiality as needed Ability to problem-solve and work with others in a team todevelop solutions. Strong attention to detail, excellent organisation skills andproven ability to meet deadlines. Strong interpersonal skills – including good culturalintelligence and an ability to work in a multi-country context Ability to work under own supervision, with the ability to multi-task and escalate relevant issues where needed High level of written and verbal communication skills. Fluencyin English Computer literate. Experienced user of MS Word, Excel andPowerPoint.Application andinterview General Information35 hours per week (Monday to Friday) worked flexibly and will include some travel, evenings and weekends.Overtime is not payable, though hours worked over and above standard contract can be taken in lieu ofpayment (in line with policy). You will be required to complete a DBS check. Must be willing and able to occasionally travel internationally.The Foundation operates a flexible and hybrid working arrangement enabling staff to work where they aremost effective. Further details available on request.Benefits (Some are applicable after probation period): 25 days annual leave (plus bank holidays), PrivateMedical Insurance, Death in Service payment of 4x salary, Healthcare Cash Plan, Joint Contribution PensionScheme, Salary Sacrifice Schemes intaward.org