Operations Manager - Recovery & Co-production Services
About the role
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We are looking for a strategic, innovative and compassionate Operations Manager to lead the development and delivery of emotional support groups, therapeutic groupwork programmes and co-production activity within our Safe Horizons London Domestic Abuse Partnership.
This is an exciting opportunity to shape survivor-centred services across London, ensuring domestic abuse survivors can access high-quality, trauma-informed support that reflects their diverse needs, experiences and cultural contexts. Working alongside twelve specialist partner organisations, you will help create and deliver innovative recovery-focused support that empowers survivors to rebuild confidence, improve wellbeing and move forward after abuse.
You will champion co-production, ensuring survivor voices remain at the heart of service development, while driving excellence, collaboration and continuous improvement across the partnership
This role is full-time and based across London with hybrid working arrangements. We offer flexible hybrid working, with a minimum expectation of one day per week in the office, balancing flexibility with opportunities to collaborate with colleagues and partners. Travel may be required across London boroughs, with occasional travel across England and Wales to attend meetings, learning events and partnership forums.
Area of Business
Operations
Number of Vacancies
1
Location or Function
London
Full time/Part time
Full time
Hours per week
37.5
Work schedule
Monday to Friday 7.5 hours per day
Basic Salary
£37,142.28 per annum
Allowances
London Weighting
Contract type
Fixed Term
DBS required?
Enhanced
End date (if fixed term)
31/10/2027
Police vetting required?
No
Closing Date
02/10/2026
Ref No
6945
What We Offer
- Flexible Working Options: Including hybrid working.
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave: An extra day off for your birthday.
- Pension Plan: 5% employer contribution.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career progression.
About the role
As Operations Manager, Recovery & Co-production Services you will lead the development, delivery and continuous improvement of a London-wide programme of emotional support groups, therapeutic interventions and recovery workshops for survivors of domestic abuse. Working across the Safe Horizons partnership, you will design and oversee innovative, trauma-informed services that support recovery, wellbeing and empowerment for survivors from London's diverse communities.
Working closely with partner organisations, survivors, staff and volunteers, you will ensure services are accessible, responsive and evidence-based. You will use co-production, performance data and survivor feedback to drive service development, monitor quality and deliver positive outcomes. As a member of the Safe Horizons leadership team, you will build strong partnerships and represent Victim Support and the partnership at meetings and forums across London.
About You
We're looking for an experienced and collaborative leader with a strong understanding of domestic abuse, trauma-informed practice and partnership working. You'll have experience managing services, leading teams and using performance information to drive service improvement and deliver positive outcomes for survivors.
You will be confident developing relationships with a range of stakeholders and partners, championing co-production and ensuring lived experience informs service design and delivery. Experience of therapeutic, psychosocial or group-based interventions and working with survivors of domestic abuse or other vulnerable groups would be highly advantageous.
About Us
How to apply