Training Qualifications UK - Operational Executive

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• job requisition id
• R7606

At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over 10 million exam papers each year and it’s our people who make this happen.

Operational Executive

Temporary

FULL TIME 12 MONTHS FIXED TERM

Salary: £27500 – £29125 (plus cost of living pay increase from April 2026) subject to qualifications and experience

Closing date for applications:  Tuesday 24 February 2026

**Application Instructions:

Please apply directly to Training Qualifications UK – Operational Executive 

Applications submitted to AQA will be referred back to the sender**

For any queries relating to this role, please contact the Training Qualifications UK directly on the following email address: recruitment@tquk.org

AlphaPlus has secured a contract for assessment development and delivery for a major UK regulator and is now seeking a self-motivated individual with highly efficient administrative and organisational skills to join the project delivery team as operational executive. They will be responsible for first line candidate support, providing candidates with a consistent point of contact, and including contribution to developing policies for reasonable adjustments and special considerations, and managing complaints and appeals. They will also be required to deputise for the operational manager.

The operational executive will be expected to work 06:00 am-2:00 pm during peak exam periods, though normal office hours are available outside of peak periods. The position is full-time, working 37.5 hours per week Monday to Friday and will primarily be remote due to the hours, with a requirement to attend the Manchester office once every fortnight.

Candidates must possess:

• A high standard of presentation and communication skills

• Good numeracy skills

• A high level of attention to detail and accuracy

• Good GCSEs in maths and English or equivalent

• Good GCE A levels or equivalent

• Second class honour or above (essential) in a relevant degree (desirable) or equivalent relevant experience

• Demonstrably high standard of computer literacy especially Microsoft Office and database systems

• Excellent proof-reading skills

• Experience working in a customer-facing role for a minimum of one year

The following would be useful but are not essential:

• Successful track record working in a role requiring extensive internal and/or external collaboration to achieve the desired outcomes

• A customer service background and/or background in accessibility/ test development

• Experience of operations

• Experience of developing policies/procedures

• Developing and working with quality control processes

Benefits include:

• NEST workplace pension scheme – tier 1

• enhanced sick pay cover

• enhanced maternity/parental leave

• 25 days paid leave plus the eight statutory bank holidays

• commitment to developing the expertise of our employees.

We are an inclusive employer. Job share/other flexible working arrangements may be considered for the right candidate(s). Any such preferences should be indicated at the early application stage and can be discussed further at interview. The exact allocation of office-based days is decided by the appointee’s manager, although flexibility remains our policy and approach.

If you would like an informal discussion about the role, please contact Sundus Ahmad, sundus.ahmad@alphaplus.co.uk, who will arrange a convenient time to speak with you.

We expect to invite shortlisted candidates to an assessment and interview in the week commencing 9 March 2026.

By submitting an application to AlphaPlus you indicate that you agree to the terms of our recruitment privacy notice and the AlphaPlus privacy policy published on our website.

Recruitment Agencies

We have a preferred supplier list (PSL) in place.

Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees.

Full Job Description

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opportunities@aqa.org.uk

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