Everyone deserves a safe place to call home.
Company Limited by Guarantee number 1741926 Charity Number 287779 Registered in England as Single Homeless Project
shp Single Homeless Project
| Job title: | Night Support Assistant |
| Delegated Authority: | Level 8 |
| Team: | Camden Young Person's High Support Accommodation |
| Responsible to: | Night Manager |
| Responsible for: | N/A |
Job purpose
In Camden Young Person’s High Support Accommodation, nights are not just about keeping the building open and secure. They are a vital part of creating a safe, steady and supportive home for young people who may be navigating trauma, uncertainty, distress, disrupted routines or difficult relationships with services.
As Night Support Assistant, you will be a calm and consistent presence overnight. You will help make sure young people feel safe, respected and supported, while also maintaining clear boundaries and responding confidently to any immediate needs, risks or incidents that arise. This might include supporting a young person who is distressed, managing visitors or access to the building, responding to missing young people procedures, completing safety checks or helping someone prepare for the day ahead.
You will work closely with the Night Manager, Service Manager and wider team to make sure overnight support is joined up with the young person’s wider support plan. Through accurate recording, clear handovers and thoughtful engagement, you will help the service understand what is happening for young people overnight and ensure they receive consistent support across the whole day and night.
Key accountabilities
Overnight service delivery
Provide safe, effective and responsive overnight cover, helping ensure the service runs smoothly and young people receive the support they need.
Be a calm and supportive first point of contact for young people overnight, responding to immediate needs, concerns or incidents.
Support young people to prepare for the day ahead, including appointments, education, training, activities or agreed support actions where appropriate.
Follow actions handed over by the day team and ensure relevant updates are clearly recorded and shared.
Safety, security and building management
Help maintain a safe and secure environment overnight, including door access, visitors, CCTV, curfews and unauthorised people in the building.
Complete required building, fire safety and health and safety checks in line with local procedures.
Identify and report repairs, maintenance concerns, property damage or environmental risks promptly.
Follow lone working, fire safety, safeguarding and emergency procedures to support the safety of young people, colleagues and the building.
Support and engagement with young people
Build positive, boundaried relationships with young people, using a trauma informed, strengths based and respectful approach.
Support young people during moments of distress, conflict, uncertainty or crisis, escalating concerns where needed.
Encourage young people to engage with their support plans, routines, appointments and next steps towards independence.
Promote young people’s voice and feedback, ensuring concerns, suggestions or complaints are recorded and shared appropriately.
Safeguarding, risk and incidents
Respond to safeguarding concerns, incidents, welfare concerns and changes in presentation in line with SHP policy and local procedures.
Follow missing young people procedures where required, ensuring concerns are reported and escalated promptly.
Record and share information about risks, incidents and overnight concerns clearly and accurately.
Know when to seek advice or escalate to the Night Manager, on-call manager, emergency services or other relevant professionals.
To actively engage in reflective practice, including sessions facilitated by external providers, to reflect on casework, strengthen trauma-informed practice and support safe, consistent and person-centred work with young people.
Recording, handover and teamwork
Maintain accurate records of overnight activity, including interactions, observations, incidents, safeguarding concerns and support provided.
Provide clear handovers to the Night Manager, Service Manager and wider team to support consistent service delivery.
Work positively with colleagues, including locum or agency staff where applicable, to maintain a safe and joined-up service.
Take part in supervision, team meetings, reflective practice and training as required.
Miscellaneous
SHP is at discretion to amend your responsibilities and, in addition to these, you may be required to perform other duties as may be required for the efficient running of the organisation.
To create inclusive working environments and cultures to enable colleagues and clients to feel safe and empowered to achieve their full potential.
Technical and professional know-how needed for position
When completing your application, you will be required to address (using examples) some of the points below
Experience and Knowledge
Understanding of the needs, strengths and risks of young people living in supported accommodation.
Awareness of trauma informed and strengths-based approaches to supporting young people.
Understanding of safeguarding, professional boundaries and when to report or escalate concerns.
Awareness of health and safety, building security, fire safety and lone working procedures.
Understanding of the importance of accurate records, clear handovers and confidentiality.
Skills and Abilities
Able to work calmly and responsibly overnight, including during incidents, distress or conflict.
Able to build positive, respectful and boundaried relationships with young people.
Able to follow procedures and use judgement to know when to seek support or escalate concerns.
Strong communication skills, including clear written records and handovers.
Able to stay organised, manage routine checks and respond to changing priorities during a shift.
Confident using IT systems to record information and communicate with colleagues.