Money Advice Caseworker May 2026

Money Advice Caseworker

Salary:

37 hours per week (FTE):

• Qualified Caseworker – £28,439 per annum
• Trainee Caseworker – £26,133 per annum

30 hours per week (pro-rata):

• Qualified Caseworker – £23,058.65 per annum
• Trainee Caseworker – £21,188.92 per annum

Click here to see the range of benefits we offer

Hours: 1x 37 hours per week and 1x 30 hours per week

Location: Travel across Leicestershire to branches and community venues, plus some home working

Contract: Permanent

Who We are:

Citizens Advice LeicesterShire is an independent and local non-profit organisation. Our purpose is “Sharing knowledge to transform lives”. By listening to the needs of our communities and clients, we act to provide accessible, high-quality information, advice and education to anyone who needs it. We empower individuals with the tools and support they need to build resilience and thrive. By working in partnership with national and local organisations, we’re able to advocate for a fairer society, amplifying the voices of those often unheard. We demonstrate and uphold our values: we care, we help, we excel and we challenge to achieve positive outcomes for the people we help. Last year we supported over 14,457 people across Leicester and Leicestershire with 72,587 issues, gaining an overall income of £12.4m.

About the role:

As a Money Advice Caseworker, you will be a vital part of our Citizens Advice LeicesterShire Money Advice Team. You’ll provide an effective, efficient, and specialist debt advice service to local residents, supporting them through a mixture of channels including face-to-face, telephone, and digital platforms.

If you are a qualified worker, you’ll hit the ground running; if you are joining us as a trainee we will provide full workplace training to support you every step of the way.

You will help clients navigate complex financial situations, explore their options, and empower them to take control of their financial future.

Read the full job description here.

What your day-to-day will look like:

• Providing expert debt advice to clients via phone, face-to-face and digital channels. You’ll manage multiple cases at various stages at the same time, ensuring each client receives the attention they require.
• Exploring financial options, analysing implications and helping clients make informed decisions that lead to financial stability. You’ll stay up-to-date on the latest changes in debt advice legislation so that your advice is always accurate and relevant.
• Empowering clients to understand their financial situation and guiding them through appropriate debt solutions.
• Identifying and maximising potential income sources for clients, including benefits and financial assistance.
• Negotiating effectively with creditors to establish fair and manageable repayment plans.
• Maintain accurate, high-quality client records and document production on our systems.

About you:

• You have a natural ability to connect with people from all walks of life. We support a vulnerable client group and the ability to be empathetic and compassionate is key in this role.
• You can explain complex information in a simple and easy-to-understand way.
• You are flexible and adaptable in applying your knowledge. All clients cases we support vary in their circumstances therefore the ability to be able to tailor information and knowledge is important.
• You’re a resourceful problem-solver with a proactive and solution-oriented approach.
• You thrive in a face-paced environment.
• You’re a detailed record-keeper and able to manage a challenging caseload, prioritise and organise tasks to ensure that multiple deadlines can be met.
• You will be someone that is able to receive feedback that’s constructive yet demanding. It’s important to approach it with a positive attitude and the mindset that every piece of feedback is an opportunity to improve.
• You’re either trained in Specialist Debt Advice work or eager to learn and develop your expertise in this constantly evolving field.
• You’re a team player committed to collaboration, sharing your knowledge to make a bigger impact and continuous learning.

Why work with us?

We’re more than just a workplace; we’re a community dedicated to helping people navigate the path from frustration and despair towards hope and empowerment.

To ensure you’re equipped for this important work, we invest in your growth, providing ongoing training and development opportunities to help you reach your full potential. You’ll work alongside a talented team that values collaboration, innovation and the unique perspectives you bring.

At Citizens Advice LeicesterShire, your work will have a direct impact on our community. We’ll encourage you to share your ideas and embrace challenges, fostering an environment where your contributions make a real difference.

With our refreshed purpose, values and strategy, now is the perfect time to join our collaborative team and help shape the future of our organisation.

Apply

Closing date for applications: 16/06/2026

Planned date(s) for interviews: 24/06/2026 – 25/06/2026

To apply, please read our information pack, job description and person specification and application guidance notes.

This post is subject to a basic DBS check.

We are an equal opportunities employer and welcome applications from all backgrounds. We are looking for people who share our values – We Care, We Help, We Excel, and We Challenge — and who want to make a positive difference.

If you have any issues submitting your application or have any questions, please get in touch: