Matchday Welfare Team (Casual)
Matchday Welfare Team (Casual)
Location:Vitality Stadium, with the potential for additional travel where necessary
Contract Type:Casual Work
Hours:2 hours before kick-off to 30mins after final whistle
To support the delivery of a safe, inclusive, and welcoming matchday environment for all supporters by acting as a visible point of contact, responding to and assisting with safeguarding, accessibility, and equality, diversity and inclusion (EDI) incidents and concerns at Vitality Stadium on a Matchday.
Key Responsibilities
- Assist the Club in the effective, safe customer friendly management of matchdays and event days at the Vitality Stadium
- Work in any area of the Stadium as directed by the Safety Officer, Deputy Safety Officer, Steward Supervisor or relevant AFC Bournemouth Staff.
- Attend Safeguarding, Accessibility or EDI related incidents to resolve wherever possible, providing updates to the Head of EDI & Engagement, Head of Safeguarding and the control room.
- Act as a visible and approachable point of contact for supporters regarding concerns related to violence against women and girls, and mental health and wellbeing.
- Respond to disclosures sensitively, professionally, and in accordance with club policies, safeguarding procedures, and relevant legislation, ensuring appropriate reporting, recording, and referral processes are followed.
- Ensure incidents and concerns are recorded either via incident reports or on the Club’s reporting platform My Concern
- Carry out a post event, stand report with details of duties performed.
- Liaise with relevant departments relating to incidents where required.
- Assist with supplying details in the event of an incident.
- Assisting supporters with accessibility requirements, building a good rapport with disabled supporters and assisting stewards with keeping radial gangways clear.
- Facilitate access to inclusive areas such as multi-faith spaces and breastfeeding facilities.
- Identify and report any potential safety issues ensuring that the supervisor or relevant senior member of staff is alerted with appropriate information given.
- Being a direct link between DAO, EDI and Safeguarding and match-day staff.
- Assist with providing supporter details to the Police upon request in line with our GDPR ‘data sharing agreement’.
- Promote an inclusive, positive, supportive, and welcoming image of the club at all times and working consistently to embed and champion safeguarding, equality and diversity into the match-day experience.
- Attend and respond to briefing and debriefing in relation to safety management and to report any matters of concern or interest to the Safety Team.
- To undertake internal and/or external training including Safeguarding, accessibility, mental health and wellbeing, VAWG and EDI training required for the role as directed by the Club.
- Be available to work a minimum of 5 matchdays over the course of the season.
- Any other reasonable duties and responsibilities which your manager or another senior officer of the Club asks you to perform.
- As a casual worker you must adhere to the club’s safeguarding policies and procedures and are committed to our safeguarding values, creating a safe and positive environment for all those who interact with the club.
- Obligation to adhere to the club’s health and safety policy and procedures.
- Actively promote the club’s equality policies and practices to ensure a welcoming, safe and inclusive environment for everyone engaged with the club.
The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned to the employee from time to time; or the scope of the job may change as necessitated by business demands.
Skills, Knowledge and Expertise
Essential
- 18 years of age or over
- Willingness to work in crowd management in a football environment
- Excellent communication skills
- Ability to deliver and maintain high levels of customer service
- Attention to detail
- Flexible approach to working hours
- Ability to work to instructions under pressure
- Ability to work unsupervised
Desirable
- Knowledge and experience of Safeguarding, Accessibility, Equality, Diversity and Inclusion.
- Previous Safeguarding experience with children and/or adults at risk
- Mental Health First Aid Trained.
- Enhanced DBS or be willing to undertake this check if successful
About AFC Bournemouth
Having established the start of an exciting new chapter in our long and storied history since a takeover in 2022 by chairman Bill Foley, AFC Bournemouth has seen significant investment committed towards sustaining Premier League status.
The construction of a state-of-the-art training facility alongside the arrival of promising young talent from top clubs around Europe have provided the club with a fantastic platform from which to build its on-field expectations.
We have placed an importance on maintaining the same focus on family and community that we have proudly displayed over the years, and delivering that engagement with our loyal supporters is a passionate and integrated backroom staff, working closely together to provide a positive and lasting experience for all.