Locality Manager `

Department

Service Delivery

Employment Type

Full-Time

Minimum Experience

Manager/Supervisor

Compensation

£34,974 - £46,187

Victim Support Scotland – Empowering People Affected by Crime

Who We Are

Victim Support Scotland (VSS) provides support and information to people affected by crime and campaigns for victim and witness rights. Regardless of whether a crime has been reported, or when it happened, our services are free, confidential, and tailored to individuals’ needs.

Our vision is that people affected by crime – victims, witnesses, and their families – are treated with dignity and respect and are at the heart of the justice in Scotland. We put victims and witnesses at the heart of everything we do so they are heard, have improved health and well-being, feel safer, more secure, and informed and that we are an effective organisation, that makes a lasting difference. Our mission at Victim Support Scotland is to ensure that those affected by crime receive high quality support that will help them recover from their experiences. We aim to do this by adhering to our own organisational values: Organisational Values

Victims Are at the Heart of Everything We Do
We Care
We Work with Intent
We Are Ambitious
We Persevere

Everything we do is driven by our dedication to supporting and empowering victims and witnesses, so they have improved health and well-being, feel safer, more secure, and informed. We are an effective organisation that makes a lasting difference to the people we support, and these values are reflected in the behaviours expected of all staff and volunteers.

VSS is committed to the safeguarding and welfare of all of our service users and has a thorough and rigorous recruitment and selection process including PVG scheme checks in place to ensure this commitment is met.

What is the role?

This is an exciting opportunity to join our team as a Locality Manager. Working week will be between the following days and hours:

Monday - Sunday between 8am - 8pm

Salary band: £34,974 - £46,187. Salary on appointment will normally be at the lower salary point, with progression subject to review - in line with VSS progression arrangements. A higher salary placing will only be considered in exceptional circumstances subject to experience demonstrated.

Primary location: DL Building, 7 Scott Street, Motherwell, ML1 1PM. You will be expected to cover throughout LOCALITY/OFFICES.

You will be reporting directly to a Head of Service Delivery and you will be responsible for a team of Co-ordinators who in turn manage groups of volunteers to deliver and evaluate the support to victims and witnesses, our service users, at local court and community-based services.

You will be responsible for ensuring, within your services, that VSS’s organisational objectives are being implemented at a local level and have a role in business planning to ensure that all service users within your local area are aware of, and have access to, the support they need.

Additionally you will be responsible for all aspects of people management for staff in your area, ensuring that employees and volunteers are supported, knowledgeable and capable to deliver the support that meets service user’s needs.

You will bring experience from a similar role and a commitment to your own professional development. As a confident and supportive leader, you will know how to motivate others, build trust, and drive performance. You’re comfortable working with data gathering, analysing, and presenting insights that help shape decisions. You believe in fairness and inclusion with the confidence to challenge discrimination, bias, or stereotyping when you see it. Alongside this, you have a solid understanding of the voluntary and charity sector, and be willing to work flexible hours, and be prepared to travel when necessary.

If you are looking for a role with a purpose, where you can really make a difference, we want to hear from you!

Victims & Witnesses First Strategy:

Manage a portfolio of VSS services across the locality that meets the needs for service users
Working with the Head of Service Delivery and others to create and implement a service development and delivery plan for the locality that is aligned to our organisational strategy and business plan.
Extend the ‘reach’ of VSS services by:
- developing new ideas and approaches to support more victims and witnesses
- devising new and innovative partnerships that will extend our presence in all geographical areas
- creating opportunities for community engagement for people living in our local communities who may be a victim or witness of crime
- supporting the recruitment of volunteers from diverse and wide-ranging backgrounds to deliver support to all those affected by crime
Be an ambassador for VSS in all aspects of the work that we
Work from different locations within your locality on a daily/weekly basis, ensuring parity of work within these locations that meet the needs of victims and witnesses

Quality & Compliance:

Ensuring that all VSS operations within the locality are fully embedded within our systems, in particular CRM, to maximise the production of accurate and timely management information
Implementing service and practice standards and key performance indicators to demonstrate continuous improvement and service excellence in delivering outcomes for service users
Ensure that all VSS policies and procedures are adhered to by the staff and volunteers in the Ensuring compliance with statutory, legal and organisational requirements such as GDPR, Safeguarding and Health & Safety

People Management & Volunteer Engagement:

Responsible for staff recruitment, induction and learning and
Responsible for providing effective support and performance management to all staff and volunteers to achieve personal and organisational goals and objectives
Oversee all aspects of volunteer engagement in your locality, liaising with the Volunteer Engagement Officer to support achievements in organisational objectives as they relate to volunteers
Working with colleagues to develop non-traditional volunteering opportunities aimed at involving volunteers in areas such as volunteer recruitment, mentoring, training and advocacy
Inspiring and motivating your team, and others, as VSS drives and implements change to support victims and witnesses of crime

Finance/Resources:

Responsible for locality and service budgets, ensuring that expenditure is kept within budget and that VSS’s financial policies and procedures are adhered to at all times
Ensuring that adequate resources are deployed to offer continuity and consistency of service delivery
Maximise the potential of all available resources to ensure the provision of high-quality

Behaviours and Values:

Be a role model, both within your team and the wider organisation showing energetic, determined, positive and resilient leadership with the ability to inspire confidence and a culture of respect
Adopt a flexible leadership style, communicating and motivating others to achieve our
Continuously monitor your area of responsibility and identify areas for improvement and organisational learning to meet outcomes for service users
At all times be a role model for the values of

Safeguarding:

Provide leadership and support with the service delivery team to ensure a high quality, responsive safeguarding function, in accordance with statutory responsibilities and VSS Safeguarding policies and procedures
Monitoring compliance and accountability within the Service Delivery teams
Be part of the on-call rota providing safeguarding support to national and local services (once every 8-12 weeks approx)

Further details of this role are available in the job description & the candidate pack – Locality Manager

Please note - This post will be subject to a satisfactory PVG/Disclosure check.

Important Dates:

The closing date for this job is on Friday 19 June at 5pm.

Interviews are provisionally scheduled for 01 July 2026.

What we offer

Holiday

When you work for Victim Support Scotland, your wellbeing is important to us. We offer an enhanced annual leave package of 39 days (pro-rata) holiday. 42 days (pro-rata) from Grade 6 and above.

Pension

Save for the further and join the Standard Life Pension. Your future self will thank you. Our generous employer contribution will help you plan for the future.

Support

Sometimes we all need support and a listening ear. Our free and confidential Employee Assistance Programme can support your mental, emotional, and physical wellbeing. We also offer enhanced maternity and paternity pay and access to a credit union.

Discounts

You will have access to our free health cash plan which includes cover for you and your family across a range of benefits, which include, dental cover, access to a virtual GP, counselling, legal support and discounts on gym memberships, cinema tickets, retail and much more.

Flexibility and development

We are proud of our flexible and inclusive work policies, which help you balance work and life. Supporting employee development is important to us, we offer comprehensive learning and development opportunities.

As a Disability Confident Committed employer, please advise if you require any adjustments in the application process by contacting Jobs@victimsupportsco.org.uk

Location

Motherwell, North Lanarkshire