JOB DESCRIPTION

JOB TITLE: LABOURER (Clean and Clear)

DEPARTMENT / SERVICE: C~URB 6 PROPERTY MAINTENANCE, REACTIVEMAINTENANCE/VOIDS

PURPOSE OF THE JOB:

To provide a high quality and efficient service, carrying out all aspects of general repairs, such as installing loft insulation, cleaning gutters, installing rotary dryers, laying slabs, and supporting activities for core trades, in properties owned or managed by Link Group or within service agreements to other organisations. All undertakings to be in line with statutory requirements, regulatory and technical standards, customer expectations and organisational procedures.

MAIN AREAS OF RESPONSIBILITY / TASKS

• Carrying out general repair work.

Taking responsibility for removal of any large items of rubbish, providing skips and liaising with other agencies, as appropriate.

Carry out small general labouring duties i.e. fitting clothes poles, rotary driers lift and relay slabs, clear choked drains etc.

• Deliver materials to site e.g. building materials, heaters, dehumidifiers etc

• Identify and record any defects found and report parts/work required promptly.

Ensure that appropriate records and necessary paperwork required are completed accurately and on time.

Carry out work in a safe manner in accordance with Health and Safety at Work Act 1974, Link’s Health & Safety Policy and Procedures.

Ensure the effective use of materials and ensure that any unused materials are returned to van stock.

• Maintain tools and equipment in good working order

Respond to any feedback communicated through quality control checks (audits) carried out internally or externally

Maintain vehicle in a clean condition and carry out required checks, report any defects found and keep vehicle records as required.

• Follow van stock and material ordering/purchasing procedures.

• Ensure compliance with all relevant legislation and organisation procedures.

• Ensure a customer focused approach is adopted in all aspects of the service.

Undertake training, as necessary to maintain high standards in the quality of work provided.

• Develop technical skills to enable the use of mobile handheld devices.

• Be proactive in supporting supervisors/management in achieving targets and standards.

GENERAL

To comply with the Health & Safety Policy, reporting any matters of concern to the Health and Safety Officer, Representative or line manager

To actively promote the Equality, Diversity & Inclusion Policy and practice in all aspects of the job role as it relates to colleagues, tenants, service users, contractors, consultants and external agencies

To carry out other duties, within the scope of the job, and to meet the needs of the business

RELATIONSHIPS

• Tenants and other customers

• Assistant Trade Supervisor

• Trade Supervisors

• Trades Operations Manager

• Repairs (call handling) Team

• Trade Operatives

• Housing Regional Teams (West, Central and East)

• Technical Services Teams (Planning & Delivery)

SPECIAL CONDITIONS

The job holder will be required to participate on C~urb 6 Property Maintenance’s Standby Rota

• The Job holder must have a full UK driving licence.

ACCOUNTABILITY

The Labourer will be accountable to the Trades Supervisor.

PERSON SPECIFICATION

EDUCATION &QUALIFICATIONS	ESSENTIAL	DESIRABLE
Health & Safety passport (CSCSetc).		√
Level 2 SQA or equivalentMaintenance Operations.
KNOWLEDGE /EXPERIENCE &SKILLS
Knowledge of and a commitment toexcellent customer care.
Competent in supporting coretrades to carry out general repairsand installations.
Proven experience in a similarlabourer role.
Experience of carrying out repairsand cleaning work to voidproperties.	√
Sound knowledge and awarenessof relevant Health and Safetyrequirements and anunderstanding of legislation andhow both impact on method ofwork and customer needs.
Ability to take responsibility forremoval of any large items ofrubbish and liaising with otheragencies.
Suitable experience working intenanted properties.
Extensive experience in thebuilding maintenance/industry.
GENERAL /OTHER
Current full UK Driving Licence.

COMMUNICATION

Communicates ideas and information effectively, both verbally and in writing, ensuring messages are clear and understandable. Shares information openly and encourages a two way dialogue. Use appropriate language and style that is both relevant to the situation and to the people being addressed.

CUSTOMER CENTRED APPROACH

Puts the person at the heart of the service and is able to understand both internal and external customers and service users’ needs. Recognises that customers and service users are unique. Takes personal responsibility for securing the satisfaction and well being of customers and service users. Shows perseverance and innovation in resolving problems. Encourages and maintains open, positive relationships with a wide range of people. Listens and communicates assertively to ensure mutual understanding.

INNOVATION

Constantly strives to evaluate, question and improve how things are done. Views improvement as a continuous process. Creatively explores and applies innovative approaches to improve the quality and delivery of services.

WORKING TOGETHER

Willingness to participate and contribute effectively to the team effort. Will put own interests aside when appropriate to meet the needs of the team.

LEADERSHIP

The ability to lead, inspire and encourage others to meet business objectives whilst providing a clear vision and sense of purpose in all activities. Actively participates and contribute towards Project Teams, Committees and other working groups. Is supportive of colleagues, including secondees, placements and new employees.

PERSONAL EFFECTIVENESS

Takes personal responsibility for making things happen and achieving results. Presents ideas clearly and persuasively. Willing to take responsibility in challenging circumstances or when things go wrong. The ability to recognise and control own emotions and to respond to situations objectively, even when under pressure. The self-confidence and flexibility to adapt own response to suit the needs of the situation or to respond flexibly depending on the other persons approach.

PROBLEM SOLVING AND REASONING

The ability to identify and resolve problems by gathering and analysing information from a range of sources and make informed and effective decisions. Draws appropriate conclusions and considers the consequences of these decisions. Willingness to participate and contribute effectively to the team effort. Will put own interests aside when appropriate to meet the needs of the team.

INFORMATION SYSTEMS

A functional understanding of Link’s core information communication technology – including Microsoft Office, File Stream systems and department I.T systems. Ability to access and use personal computer software for effective communication and the management of information. Has a basic knowledge of PCs, including keyboard skills and will take active steps to update personal computer literacy skills and to support others when required.

SUMMARY TERMS AND CONDITIONS OF EMPLOYMENT

This is a summary of the general terms and conditions of employment of C-urb 6 Limited employees. Those quoted apply to full-time posts and part-time staff will be eligible to receive the same employment terms on a pro-rated basis. Employees on fixed term contracts are also eligible, subject to the restriction of their contract. An individual contract may determine additional terms particular to that appointment and employees should also refer to their own contract of employment.

Hours	39 per week, normally worked Monday to Friday, howeverflexible working arrangements will be considered.
Contract	Permanent.
Location	Falkirk.
Salary	Salary will be dependent on skills and experience. Salariesare paid on the 25th of each month.Progressing through the salary range will be determined by anassessment of individual performance against an agreed JobPlan and following a recommendation made to theManagement Team at each performance year-end.An Inflation-Related Pay Award is normally awarded annuallyin April.
Annual Leave	Annual leave is equal to 35 days per year (including publicholidays), rising to 40 days. Annual leave will be pro- rata forpart-time staff.
Pension	Link is required by law to automatically enrol eligiblelemployees to its pension scheme. Auto-enrolment rates from1 April 2019 are:•Link: 5% of basic salary•Employee: 3% of basic salaryEmployees can opt to increase their contributions:Employee: 4% 5% 6% 7%Link: 6% 7% 8% 9%
Life Assurance	Link provide a Death-in-Service Benefit Scheme [subject toeligibility]， providing beneficiaries with up to the valueof four times your annual salary.
Travel	Authorised out of pocket travel expenses arereimbursed. Business car miles rate is currently 45p permile. Authorised passenger rate is currently 5p per mile.
Flexible Working	The Group and its subsidiary companies offer a flexibleworking arrangement [flexi-time].
ProbationaryPeriod	All new employees are required to complete a 6-monthprobationary period.
Support andSupervision	All staff will participate in our Performance ManagementSystem, which includes at least three formal ReviewMeetings with your line manager.
Smoking	All Link group ofices operate a NO SMOKING POLICY.Dependant on your role, you may have to work with peoplewho use our services where there could be an exposure topassive smoking.
Health & Safety	Link promotes a healthy working environment and achievesIthis aim by supporting an active, staff-led Health and SafetyCommittee.
Health Care CashPlan	A non-contributory Healthcare Cash plan scheme foremployees and children under 18 years old. [Option to includepartners]