IT Support Volunteer
ENFIELD CITIZENS ADVICE BUREAUX
Unit 3, Vincent House, 2e Nags Head Road, Ponders End
Part-time
IT Support Volunteer Role description Volunteer Role Title: IT Support Volunteer Reporting to: Office Administrator Hours: 12 hours - Part-time Location: Based in Unit 3, Vincent House, 2e Nags Head Road, Ponders End, EN3 7FN. About the role Key Functions What will you do? • Office 365 Management: Administer and manage the organisation’s Microsoft 365 accounts, including the creation of new accounts, managing access, and troubleshooting any issues that arise. • Technical Support: Provide technical assistance to team members, troubleshooting software and hardware issues related to Microsoft 365 and other systems as needed. • Hardware Maintenance: Oversee the inventory, maintenance, and distribution of hardware (e.g., laptops, printers, routers) among team members. Ensure that equipment is functioning properly and arrange repairs or replacements as necessary. • User Training: Assist team members with Office 365 tools and applications (Outlook, Teams, OneDrive, SharePoint), helping them use these tools effectively for their roles. • Network and Security: Support the implementation and monitoring of basic network security measures, ensuring that systems are protected from potential threats. • Documentation: Create, maintain and update IT-related documentation, including user guides, hardware inventory records, and relevant management processes. • Continuous Improvement: Regularly evaluate IT systems and processes, suggesting improvements for efficiency, productivity, and security. What’s in it for you? • Gain hands-on IT experience in a charity setting. • Build on valuable skills such as communication, listening, marketing and advertising • Exposure to various IT systems and processes • Increase your employability • Work with a range of different people, independently and in a team. • Have a positive impact in your community. We’ll reimburse travel expenses within the boundaries of Enfield too. What do you need to have • Basic knowledge of IT systems, particularly Office 365 administration • Be friendly and approachable • Be non-judgmental and respect views, values and cultures that are different to your own • Ability to communicate clearly with non-technical team members • Be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection • Be willing to undertake training for your role • Organisational skills for managing tasks and documentation How much time do you need to give? • Two days a week 9.30am - 4.00pm for at least 12 months. Valuing inclusion Our volunteers come from a range of backgrounds, and we particularly welcome applications from disabled people, people with physical or mental health conditions, LGBT+ and non-binary people, and people from Black Asian Minority Ethnic (BAME) communities. If you are interested in becoming an IT Support Volunteer and need flexibility around location, time, ‘what you will do’ and how we can support you please include details in your application. How to apply: Please complete the application process on our website: https://www.citizensadviceenfield.org.uk/recruitment/