IT Change & Adoption Lead

We are seeking an IT Change & Adoption Lead to join our friendly Facilities and IT team.

The IT Change & Adoption Lead will champion the development and adoption of Microsoft SharePoint and provide IT advice, training and support to staff and volunteers covering all sites of Florence Nightingale Hospice Charity, including Walton Lodge, Butterfly House and our shops.

What will I be doing?

Duties will include (but are not limited to):

• • Assist Facilities & IT Manager to develop an IT & telecommunication strategy which meets the needs of the organisation for the next five years.
  • Help identify gaps in our IT requirements, opportunities for investment in new technology & AI and scope for improving our resilience against cyber risks/data breaches & security risks.
  • Act as the lead champion for Microsoft 365. Design and deliver training sessions to promote best practices in Teams, Outlook and SharePoint.
  • Provide IT advice and practical support to users (staff and volunteers).
  • Support with the onboarding / set up of IT hardware for new and existing staff.
  • Work with teams across all areas of the Charity to develop, implement and monitor a plan to embed the benefits of AI whilst mitigating the risks.
  • Manage the working relationship with our external IT provider. Work with them to ensure our IT, infrastructure and telephone service provision is proportionate and service-focused, whilst achieving value for money.
  • Improve the asset tracking of laptops and IT equipment.

About You

Required Experience/ Qualifications:

• • Degree in Computer Science, IT, or Business IT, or equivalent professional experience.
  • Ability to communicate technical concepts to non-technical volunteers and staff.
  • Strong troubleshooting skills for cloud-based platforms and onsite AV hardware.
  • Expertise in Microsoft Teams, SharePoint and Power Platform.
  • Ability to identify and plan for future needs from a digital & technical perspective.
  • Ability to work as part of a team as well as independently.
  • Ability to work positively and without judgement with people of all abilities.

For You

• Workplace pension – 5% ER contribution (with an option to increase to 6%)
• Employee life assurance – 3 x salary
• Access to a 24/7 online GP and a range of other health and wellbeing services.
• 26 days annual leave plus statutory holidays (increasing by a day a year up to 5 years’ service)
• Enhanced maternity/paternity/adoption leave.
• Generous company sick pay allowance.
• Membership of the Blue Light scheme, offering a wide range of discounts.

 

Hybrid & Flexible working

We’ll do everything we can to help you find a healthy work-life balance. Depending on the role people can sometimes work flexible work patterns, from home or part-time. We are always happy to explore options to help your work-life balance.

Employee Assistance Programme

You will have unlimited access to a 24-hour free, confidential telephone helpline. This service gives you free advice on a wide variety of issues such as legal advice, information and where appropriate, face-to-face counselling.

Tea, Coffee & Cake

Free tea, coffee and milk in our offices and shops and, more often than not, superb cakes and bakes from our generous volunteers and supporters.

Keeping you Informed

Regular employee updates and a monthly e-bulletin to ensure employees feel involved, informed and listened to.

How to Apply

Please read the full job description and requirements here and send your CV or our application form together with a covering letter explaining your suitability for the role to recruitment@fnhospice.org.uk

Florence Nightingale Hospice Charity is committed to being an inclusive employer and we welcome applications from all parts of the community, especially those in underrepresented groups.