IT Assistant

Job Description

(Reference number: IT26000)

The IT Assistant is employed by The College of St Mary Magdalen in the University of Oxford
(the “College”), and is responsible under them to the Home Bursar. For the performance of their
duties, the IT Assistant will report to the IT Manager.

The IT Assistant will work as part of a small team and be expected to provide and support IT/AV
facilities onsite  for Fellows, staff, students  and visitors in the College and manage its various
IT/AV systems and networks. This is a fast-paced and varied role, requiring excellent customer
service skills as well as a broad range of IT/AV knowledge. In line with modern IT, the duties of
this post constantly evolve and change in response to the rapid advance of both hardware and
software  technology,  and  the  growing  demands  of  the  user  population.  A  flexible  working
approach to working hours is required, especially during critical periods.

Duties and Responsibilities:

•  Provide full technical support for computers (including mobile devices) and associated
peripherals  installed  in  the  College,  ensuring  that  the  IT/AV  needs  of  Fellows,  staff,
students, and visitors are met.

•  Diagnose and resolve hardware, software, and networking faults on computers, phones

and peripherals.

•  Set up necessary AV equipment for events in the Auditorium and other locations

around the College and operate as required.

•  Provide  support  and  encouragement  to  end  users  for  key  IT  security  issues  such  as
backing  up  of  data  and  protection  against  computer  viruses,  and  induction  of  new
College members as appropriate.

•  Procure  hardware  and  software  for  Fellows  and  staff  in  line  with  College  and

departmental requirements.

•  Produce and update documentation for user support, and to enable efficient operation

and support of IT systems.

•  Manage and deploy IT/AV equipment in College computer rooms, libraries, conference

rooms and examination facilities.

•  Provide out-of-hours support for serious incidents, and implement appropriate disaster

recovery procedures where necessary.

•  Research,  develop,  and  implement  new  IT/AV  systems  to  improve  the  College

computing environment.

•  Maintain a detailed asset register of all IT equipment.
•  Provide comprehensive cover for the IT Officer/AV Technician when either is absent.

Any other tasks, duties and responsibilities not listed above which can reasonably be expected to be
performed or undertaken by an IT Assistant.

Person Specification
Essential

•  Experience in providing on-site and remote IT and AV support to staff at all levels of

an organisation.

•  Good experience with Ethernet/Wi-Fi networking.
•  Thorough knowledge of organisational AV requirements for meetings and conferences,

covering in-person, remote and hybrid solutions.

•  Good  experience  in  supporting  and  deploying  desktop  operating  systems  (including
Windows and Mac OS), productivity software (Office) and video conferencing software
(Teams/Zoom)

•  Knowledge of mobile operating systems including Android and iOS.
•  Maintain a systematic and methodical approach to complex problem-solving, accuracy,

and attention to detail.

•  Experience  in  the  implementation,  management,  and  monitoring  of  network  and

computer security.

•  Experience in IT/AV procurement.
•  Maintain a professional and flexible approach to work and meticulous attention to detail.
•  Excellent time management skills.
•  Demonstrate  a  clear  knowledge  of  the  ethos  and  behaviours  required  for  excellent

service provision.

•  Ability to work independently and within a team while prioritizing a varied workload.
•  Present a high standard of communication skills, both written and oral, including the
ability to communicate effectively with people of all levels of computer literacy.
Initiative, drive, and self-motivation; willingness and ability to learn new skills.

•

Desirable

•  Experience with Linux.
•  Knowledge of the Higher Education sector.
•  Familiarity with current College systems.
•  Experience with virtualisation (VMware).
•  Experience in the management of Windows Server, Active Directory, and Group Policy.
•  Experience with MCM.

Hours of Work
The post is full-time and the successful applicant will work 37.5 hours per week, Monday to
Friday, with unpaid breaks totalling one hour per day. However, a flexible approach to working
hours is required to ensure that the department runs efficiently and occasional weekend work
may be required for which time off in lieu will be granted.

Salary
The salary for the post will be on the scale £30,378 – £40,514 per annum (Grade 5 of the
College Unified Pay Scale), depending on skills and experience, plus Oxford Location
Allowance of £1,730 per annum.

Free lunch while on duty when the kitchen is open

Benefits
•
•  Membership of contributory pension scheme
•
•
•

Car parking (subject to availability)
Use of sports facilities
Optional contributory Healthcare scheme

•
•

Bus pass purchase scheme
Holiday entitlement of 30 working days, plus bank holidays

The College provides for maternity leave on a basis that exceed the statutory provisions. There
is a day one entitlement and no qualifying period: women are eligible for 26 weeks’ maternity
leave on full pay, followed by 13 weeks of leave on Statutory Maternity Pay  (SMP) and 13
weeks  of  unpaid  maternity  leave.  Arrangements  are  available  for  Adoption  Leave,  Shared
Parental Leave, and Paternity Leave. Magdalen College has a priority claim on places in the
University nurseries.

The  College  particularly  welcomes  applications  from  Black,  Asian,  and  Minority  Ethnic
candidates.

Application Procedure and Deadline
A detailed letter of application and a completed application form (which can be found on the
College  website
to
human.resources@magd.ox.ac.uk.    Late  or  incomplete  applications  will  not  be  accepted.
Following the offer of the position, appointment will be subject to (a) satisfactory references,
(b) satisfactory completion of a medical questionnaire, and (c) provision of proof of the right to
work in the UK. This vacancy will remain open until a suitable appointment is made.

at:  www.magd.ox.ac.uk/job-vacancies)

emailed

should

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Magdalen College is an Equal Opportunities Employer. Further information can be obtained
from the College website at www.magd.ox.ac.uk/equality/.

Recruitment Monitoring
A Magdalen College Recruitment Monitoring Form will be found at the following page on the
Magdalen College website:

www.magd.ox.ac.uk/job-vacancies/.

Applicants  are  requested  to  complete  the  form  and  return  it  by  email  to  Human  Resources  at
Magdalen College (human.resources@magd.ox.ac.uk). Please note that the form is anonymous
and is used only to monitor and ensure equality of opportunity for all candidates: it is not part of
the selection process and will not be seen by any member of the selection committee.

Data Protection
All data supplied by applicants will be used only for the purposes of determining their suitability
for the post, and will be held in accordance with the principles of the Data Protection Act 2018
and the College’s Data  Protection Policy, which can be found at  www.magd.ox.ac.uk/other-
policies/data-protection/.