Salary: £25,915 per annum

Location: Flexible - able to travel within our operating region

Hours: 37 Hours per week

Position Type: {Advertised Full Time / Part Time}

Expiry Date: 25/01/2026 23:59

The Vacancy

We are looking for a proactive, organised, and customer-focused Independent Living Assistant to provide high-quality administrative and operational support to our Independent Living team.

This is a vital role at the heart of the service. You will often be the first point of contact for customers and stakeholders, helping to deliver a responsive, adaptable, and supportive service while building strong working relationships across the organisation and with external partners.

You will play a key role in enabling officers to carry out their operational work, truly acting as the glue that holds the team together.

This role is home-based, with some travel required for meetings and training. Ideally, you will be located within Somerset, Hampshire, or Wiltshire.

Key Responsibilities

• Provide an efficient and comprehensive administrative service to the Independent Living team, including diary management, booking appointments, and supporting customer enquiries
• Act as a first point of contact, dealing with enquiries face to face, by telephone, email, and letter
• Carry out neighbourhood inspections, health and safety checks, and routine visits when required
• Manage change of tenancy requests and permissions
• Accurately maintain records, databases, and administrative systems
• Order equipment and manage invoicing and purchase orders for the service
• Support the landlord’s Safety First and Rent First strategies
• Identify and report safeguarding concerns in line with policy and procedure
• Provide administrative support for project-based work
• Lead on TV licensing and MPLC licence processes within Independent Living schemes
• Undertake general administrative duties such as minute taking, mail merges, and document control
• Carry out any other reasonable administrative tasks as required

What We’re Looking For

• Educated to GCSE level (or equivalent), including English
• Good level of IT skills
• Confident and professional communication skills, with the ability to handle enquiries effectively
• Strong organisational skills and attention to detail
• Ability to manage your own workload and work collaboratively as part of a team
• Willingness to work flexibly, including attending meetings or customer visits locally and regionally
• Commitment to continuous personal development

About You

You’ll be resilient, adaptable, and comfortable dealing with a wide range of enquiries, some of which may be complex or challenging. You’ll have a good understanding of policies and procedures and be confident in providing advice and supporting decision-making.

You’ll enjoy building relationships, handling sensitive conversations with care, and representing the service positively with customers, colleagues, and external stakeholders.

What’s in it for me

We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like:

• Flexible working – whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business’ needs
• A focus on colleague wellbeing – workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan
• We invest in colleagues’ careers and development through our leader and colleague development frameworks
• Defined Contribution Pension and attached life assurance
• Volunteering hours available to all colleagues to enable them to give back
• Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more
• Enhanced leave
• We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives

Ready to apply?

To apply, please use information provided in the advert and role profile to let us know why you’d be good for the job. Please submit a copy of your up-to-date CV along with a supporting statement.

Successful applicants will be required to complete a Basic DBS check.

We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do.

All candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group & it’s subsidiary brands.

INDJOBS

The Company

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.

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