| Post Title | Independent Living – General Assistant | |||||
| Service | Oban Hub | |||||
| Department | Customer Experience | |||||
| ReportingManager: | Independent Living Co-OrdinatorIndependent Living Assistant Co-Ordinator (supervisor) | |||||
| Direct Reports: | None | |||||
| Developments | Development | Location | Type ofService | No ofProperties | MealsService | |
| Torosay Court | Oban | RH | 30 | No | ||
| Lynn Court | Oban | RH | 43 | No | ||
| MacCallumCourt | Oban | RH | 15 | No | ||
| McKelvie Road | Oban | Amenity | 8 | No | ||
Independent Living Approach
Our independent living approach provides specialist housing for older. Our local teams provide comprehensive locally based support to improve tenant well-being, financial independence, enhance tenants' personal safety, ensure tenancy sustainment, and promote a positive living environment. Everyone who works for Bield is expected to adopt and apply our Independent Living Principles to their daily work and interactions with others.
Purpose of Job
• To contribute to the delivery of service, within each of the services in the local hub by:
o Maintaining a high standard of cleanliness within all common areas of the development.
o Providing general advice and assistance to tenants on matters relating to their tenancy and the development.
o Working flexibly across all developments within the local hub in line with service needs, ensuring continuity and consistency for our tenants.
Key Accountabilities:
Cleaning
• Maintain cleanliness within all common areas of the development in line with service standards.
• Undertake periodic cleaning tasks within communal areas.
• Clean void properties and guest rooms as required.
Carry out periodic external cleaning tasks, ensuring pathways and shared spaces are safe and clear of debris.
Property Maintenance and Security
Be fully familiar with development systems and equipment, assisting the Independent Living Assistant Co-ordinator to carry out and record checks as per Bield procedures.
• Respond to property emergencies and take appropriate action in line with policies and procedures in the absence of more senior colleagues.
Ensure the security and safety of the building when the Independent Living Coordinator or Assistant Co-ordinator, in line with policies and procedures.
Allocations and Void Management
• Support with void inspections and monitor repair progress to ensure timely completion.
• Provide accompanied viewings for prospective tenants, offering information about the development and Bield’s services.
• Provide general advice to the public on Bield housing and support services.
Tenant Engagement
• Provide advice and assistance to tenants, escalating concerns to senior colleagues as required.
Helping connect tenants to community resources, including clubs, charities and offerings from other organisations.
• Support initiatives that encourage use of communal facilities by tenants, local residents, volunteers, and community groups.
• Assist in setting up communal areas for activities to ensure safety and cleanliness.
General
• Work as part of a small team delivering services to tenants across one of our Hub areas.
• Participate in training and team meetings as required.
Adhere to Bield policies, procedures, and guidelines, including the Customer Experience Staff Operational Manual and Health & Safety Manual.
Provide flexibility to cover in other nearby Bield developments when required to ensure continuity of service.
• Any other reasonable duties as assigned by your Independent Living Assistant Coordinator, Supervising Member of Staff, or other senior manager within Bield.
Health and Safety
Bield Housing and Care is committed to ensuring that we have a safe and healthy workplace for everyone. All employees are required to take reasonable care of their own safety and the safety of others affected by their actions. Everyone is expected to comply with all aspects of our Health and Safety Policy including participation in training as requested.
Equality and Diversity:
Bield Housing and Care promotes a workplace that is inclusive and diverse, as a member of staff we would expect you to treat people fairly in a non-discriminatory manner and equally you should be treated in a way that is fair, respectful and non-discriminatory.
Person Specification: Experience.
| Criteria | Level |
| Relevant work, volunteering experience in a similar type of role. Having the right skills, experience and a genuine interest in working with older people is more important that your work or education experience. A | Desirable |
| supportive team and induction process wil help you settle into a new role and develop into the role. Experience of working with older people | Desirable |
Knowledge, Skills and Behaviours:
| Criteria | Level |
| An interest in working with older people and an understanding of theirneeds. | Essential |
| Communication skills to be able to effectively assist customers, callers tothe development and work with colleagues. | Essential |
| Able to maintain high standards of cleanliness and hygiene in thecommunal areas. | Essential |
| Able to respond calmly and appropriately in an emergency situation in thedevelopment. | Essential |
| Ability to organise and prioritise workloads | Essential |
| Ability to understand and follow standard policies and procedures | Essential |
| Ability to maintain confidentiality, professional boundaries and to work onown initiative. | Essential |
| Digital skills that mean you are confident using common software like word Desirablebr excel, using email and internet and navigating or using other simplecomputer systems, with support and guidance. | Desrable |
Education and Qualifications:
| Criteria | Level |
| SVQ Level 2 in housing or social care | Desirable |
Service Specific / Contra Indicators:
| Criteria | Level |
| To have a genuine interest in, and an open flexible approach to, thepromotion of excellent standards of care for older people. | Essential |
| A valid UK Driving Licence and access to a roadworthy vehicle insured for Desirablebusiness travel | |
| To be willing to participate in training and travel to attend training/meetings Essentialas required. |