Head of Housing

HEAD OF HOUSING
Recruitment Pack

Welcome
to DPHA

Dear Candidate,

Thank  you  for  your  interest  in  joining  us  at  Dalmuir  Park.  This  is  a
genuinely  exciting  moment  in  our  organisation’s  journey,  and  I’m
delighted that you are considering becoming part of it.

I have recently taken up post as Chief Executive, and this is a timely opportunity
to help shape the next phase of the Association’s development. We are entering a
new chapter - one focused on strengthening our leadership capacity, sharpening
centred
our  strategic  priorities,  and  continuing  to  deliver  high-quality,  people
services for our tenants and communities.

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As part of this transition, we have restructured our senior team to create clearer focus and stronger
professional leadership across our core services. The Head of Housing role sits at the heart of this
change.  Alongside  the  Head  of  Assets,  this  post  provides  a  balanced  and  effective  leadership
model,  ensuring  that  housing  services  remain  tenant
focused,  compliant,  and  well  positioned  to
meet future challenges.

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The Head of Housing will play a pivotal role in setting direction, driving performance, and embedding
high  standards  across  housing  management,  income,  tenancy  sustainment  and  customer
experience.  This  is  an  opportunity  not  just  to  lead  but  to  help  shape  how  it  evolves -  influencing
culture, approach and priorities at both a strategic and operational level.

Working closely with me and other members of the Leadership Team, you will be trusted to bring
professional insight and support a collaborative, forward
looking way of working. Whether you are
stepping into your first Head of Service role or bringing significant senior experience, you will have
real scope to make your mark and contribute meaningfully to the organisation’s future.

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At Dalmuir Park, we are proud of our strong community roots, our committed staff team and our
values of respect, integrity and accountability. We are equally clear that strong leadership is central
to our success, and we are committed to creating an environment where our leaders are supported,
empowered and able to thrive.

If you are motivated by making a tangible difference, leading people with purpose, and helping to
shape services that genuinely matter, I would be delighted to receive your application.

Warm regards,

Colin McCulloch
Chief Executive

About Us

Dalmuir Park is a community Housing Association
based in the heart of the Dalmuir area, West
Dunbartonshire. We currently own and manage 690
homes across the local area including 2 sheltered
housing complexes. We are also a registered
property factor and provide factoring services to
154 owners.

Our talented organisation, made up of
approximately 35 team members, is split across
the areas of Customer Services, Finance &
Corporate Services, Sheltered Housing and
Out-of-School Care. As such, we have 3 main
workplace locations including our office in the
historic Beardmore House.

We hold a strong track record in creating
positive relationships with our customers and
our local community, but we have ambitions
plans to develop as an organisation. In order to
continue providing high quality services which
exceed expectations, we are encouraging our
people to embrace technology, challenge the
status quo and be innovative in their roles.

Our office and other locations are ideally situated
on the western side of Glasgow, only a short drive
from the Erskine Bridge. We have excellent public
transport links to all our locations in being positioned
along the main bus route and a short walk from
Dalmuir train station.

Values

CUSTOMER FOCUSED - Empowering our people and customers to fulfil their
potential. Customers are at the centre of our business decision-making process.

COMMITTED - Taking responsibility for our decisions and actions. We always do what
needs to be done and we think carefully about every penny we spend.

COMMUNITY BASED - Understanding the needs and aspirations of others and mindful
of our impact on people, communities, and the environment in everything that we do.

CARING - Ensuring that we help our customers feel listened to and safe and secure at
home and in.

Why Join Us?

We are proud to be an Investors in People
Gold status employer, underlying our
commitment to placing our people at the
heart of everything we do. As an employer
of choice in our local community, there
is no better time to be joining DPHA as
we continue to thrive with our five-year
business plan of growth and evolution.

One of our strategic objectives between
2024-29 is to “invest in our people
to develop their talents and raise our
performance”. We are ready to invest in
individuals who are willing, ready to learn
and hold a passion for what they do. We want
energy and enthusiasm to help elevate DPHA
and in return, we believe we can offer you a
development journey worth consideration.

The successful candidate will join an experienced
team of people, many of whom have developed
their career with DPHA across several years.

People Benefits

Our workplace culture is built upon a foundation of employee health wellbeing. Ensuring that
everyone at DPHA achieves a healthy work-life balance has been crucial to our success in recent
times and we are committed to maintaining that. Whilst we consider this to be a vital benefit of
joining us, some others perks are listed as follows:

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Health and Wellbeing Initiatives

Medicash Health Care Plan

Social and Community Events

Learning and Development Culture

Counselling Service

Pension Contribution of 12%

Family Friendly Policies

Flexible/Hybrid Working Options

Professional Membership Fees

Enhanced Annual Leave

Salary Sacrifice Scheme

Role Details

Salary: £58,052 - £61,206 (SM2-SM4)

Contract: Permanent; Full-Time

Hours: 35 hours per week

The Role

•  Your core place of work will be at Beardmore House, 631 Dumbarton Rd, Dalmuir, Clydebank

G81 4EU, with the option to work remotely.

•  Annual leave entitlement of 8 weeks (pro-rata) split between 25 annual leave days and 15

public holiday days.

The Team

•  You will head up the Housing team, consisting of two Housing Officers with support from a

Senior Customer Services Advisor and Customer Services Advisor.

•  The postholder is also a key member of the leadership team working alongside the Chief
Executive, Head of Finance & Corporate Services/Depute Chief Executive, Head of
Housing, Head of Care Services and Head of People and Culture.

The Rest

•  All appointments are subject to satisfactory reference
checks, Disclosure Scotland checks and a six-month
probationary period.

•  You will be automatically enrolled into the
Scottish Housing Association’s Pension
Scheme (SHAPS) providing you meet the
auto-enrolment criteria. This is a defined
contribution pension.

Job Description

ROLE DETAILS

Job Title:  Head of Housing

Service Area:

Housing Services

Based:

Beardmore House

Report to:

Chief Executive

Grade:

Grade 9: SM2-4

Salary:

£58,052 - £61,206

ROLE SUMMARY
As a member of the Leadership Team, the Head of Housing provides strategic and operational
leadership  for  the  Association’s  housing  services,  ensuring  that  Dalmuir  Park’s  tenants,
customers  and  community  receive  high-quality,  safe,  sustainable,  and  customer-focused
outcomes.

Reporting  directly  to  the  Chief  Executive,  the  postholder  translates  the  Association’s  vision,
values,  Business  Plan,  and  strategic  goals  and  objectives  into  effective  housing  strategies,
operational  plans,  and  performance  frameworks.  They  provide  professional  assurance  to  the
Chief  Executive  and  the  Board  on  housing  performance,  regulatory  and  compliance,  risk
management, and service quality.

The postholder leads a small professional team and works collaboratively with fellow members of
the Leadership Team, particularly the Head of Assets, to ensure a joined-up approach to service
delivery,  continuous  improvement,  and  organisational  performance.  Acting  as  a  senior
ambassador, they represent the organisation with tenants, customers, regulators, partners, and
the wider housing sector.

ROLE RESPONSIBILITIES
Strategic Leadership

•  Lead the development, implementation, and review of the Association’s housing strategy,

ensuring alignment with the Business Plan and organisational vision.

•  Contribute to the development of the Business Plan and other key strategic documents.

•  Advise the Chief Executive and Board on housing performance, regulatory and legal

compliance, sector trends, and risk management.

•  Translate strategic goals and objectives into operational plans with clear deliverables,

responsibilities, and KPIs.

•  Monitor and report progress against strategic goals and objectives and recommend

interventions.

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Identify and promote innovation opportunities to improve tenant outcomes, service
delivery, and operational efficiency.

•  Champion digital systems and technology-enabled service delivery within housing

services.

Housing Operations and Service Delivery

•  Oversee housing management functions, including: tenancy and lease management; allocations

and lettings; void and re-let management; rent collection and arrears recovery; anti-social
behaviour; estate and neighbourhood management; and tenancy sustainment initiatives.

•  Maintain policies and procedures in compliance with legislation, SHR guidance, and best practice.

•  Ensure compliance with the Scottish Social Housing Charter and regulatory standards, including

timely submission of ARC returns.

•  Develop, monitor, and drive performance against KPIs, using tenant insight and data to improve

services.

•  Lead initiatives to streamline processes, improve efficiency, and ensure consistent service delivery

and tenant and customer satisfaction.

•  Provide oversight and support for vulnerable tenants, including those in supported or sheltered

housing.

•  Respond to complex operational issues and escalated tenant concerns.

•  Ensure effective tenant communication regarding services, policies, and changes.

Community Engagement and Service Excellence

•  Deliver high-quality, tenant-centred services informed by tenant voices in policy, service design,

and operational delivery.

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Implement and monitor tenant engagement frameworks, including scrutiny groups, focus
groups, and surveys.

•  Develop initiatives to strengthen tenant engagement, strengthen our communities, encourage

participation, and promote social inclusion in line with equality, diversity and inclusion practices.

•  Lead complex complaints and appeals processes, ensuring timely and professional resolution.

•  Analyse tenant feedback to drive continuous improvement.

•  Contribute to achieving net zero targets, energy efficiency, and fuel poverty reduction.

People Leadership and Development

•  Directly manage the housing team, providing guidance, coaching, and performance

management.

•  Foster a culture of accountability, collaboration, and professional growth.

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Identify training and development needs, ensuring staff are appropriately skilled and supported.

•  Lead recruitment, onboarding, and induction of new housing staff.

•  Promote cross-team collaboration and effective communication with other teams.

Governance, Compliance and Risk

•  Maintain a thorough understanding of housing legislation, regulatory guidance, and sector

best practice.

•  Ensure housing policies and procedures are current, accessible, and compliant.

•  Prepare reports for the Board, Sub-Committees, and regulators on housing performance, risk,

and improvement plans.

•  Proactively identify and mitigate operational and strategic risks, including tenancy fraud,

safeguarding, and health & safety.

•  Contribute to business continuity planning for housing services.

•  Ensure high-quality data and compliance with information governance requirements.

Financial and Resource Management

•  Take accountability for the housing services budget, ensuring value for money and financial

sustainability.

•  Monitor income and expenditure, highlight variances, and recommend corrective actions.

•  Oversee procurement and contracts for housing management-related services to ensure

quality, compliance, and value for money.

•  Support resource planning, including staffing, technology, and service contracts.

•  Contribute to business case development for capital or service improvements.

Partnerships and External Engagement

•  Build and maintain strong relationships with tenants, local authorities, community partners,

regulators, and other housing providers.

•  Represent the Association externally at policy forums, partnership groups, and sector events.

•  Collaborate with partners to enhance tenant support, housing opportunities, and community

development initiatives.

Other

•  While this job description outlines the main areas of responsibility, no job description can

cover every eventuality. As such you will be expected to offer flexibility, and a willingness as
may reasonably be required to successfully fulfil the role and respond to the dynamic and
changing needs of the organisation.

•  Any other relevant duties as agreed by the Chief Executive.

Person Specification

ROLE DETAILS

Job Title:  Head of Housing

Service Area:  Housing Services

Based:

Beardmore House

Report to:

Chief Executive

Grade:

Grade 9: SM2-4

Salary:

£58,052 - £61,206

QUALIFICATIONS

Essential  Desirable

Degree-level qualification or equivalent professional experience in
housing or a related field
Recognised professional housing qualification (e.g. CIH Level 4 or
above, or commitment to work towards)
Current membership of the Chartered Institute of Housing and/or a
related professional body

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Leadership or management qualification (e.g., ILM, CMI, or equivalent)

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EXPERIENCE/KNOWLEDGE

Essential  Desirable

Substantial experience in housing management within a Scottish
Registered Social Landlord or local authority
Proven experience in: tenancy and lease management, allocations, rent
recovery, anti-social behaviour, and tenancy sustainment
Experience of strategic and operational leadership, including people
management and performance oversight
Knowledge of Scottish housing legislation, the Social Housing Charter,
and regulatory frameworks

Experience preparing reports for Boards, Committees, and regulators

Track record in service improvement, KPI monitoring, and managing
complex tenant issues
Experience of regulatory engagement, digital transformation, or service
redesign
Knowledge of partnerships, net zero, energy efficiency, and information
governance

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SKILLS/QUALITIES

Essential  Desirable

Strong strategic, leadership, and people management skills

Excellent communication and influencing abilities for internal and
external stakeholders

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Commitment to customer-focused, inclusive, and tenant-centred services  

Organised, resilient, and able to balance competing priorities

Flexible, adaptable, and able to drive continuous improvement

Strong report writing and presentation skills

Innovative, able to champion service improvements and digital solutions

Confident external ambassador for the organisation

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How to Apply

To apply for this opportunity, please submit
your CV and a covering letter detailing how
you meet the essential criteria for the role to
recruitment@dpha.org.uk.

Your covering letter should highlight your
relevant skills, experience, and what attracts
you to joining Dalmuir Park Housing
Association at this exciting stage in our
journey.

The closing date for applications is 12pm on
Monday 4th May 2026.

After the closing date, all applications will be
reviewed against the essential criteria.
Shortlisted candidates will be contacted directly
and invited to attend an interview with a panel
consisting of the Chief Executive, Depute Chief
Executive, Head of People and Culture, and a
DPHA Board Member.

It is anticipated that interviews will be held in
mid-May.

Thank you and good luck with
your application.

Equality, Diversity and Inclusion

We are committed to building a diverse and inclusive workforce that reflects the community we
serve.  As  an  equal  opportunities  employer,  we  welcome  applications  from  all  individuals,
regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy
and maternity, race, religion or belief, sex or sexual orientation.

We are proud to promote fairness, dignity, and respect for all. Should you require adjustments
to submit your application, or at any stage of the recruitment process, please do not hesitate to
contact recruitment@dpha.org.uk or call us on 0141 952 2447.