Head of Family Support
Hours: 37.5 hours per week, worked flexibly across Monday/Tuesday to Saturday (Rota Basis) to meet the needs of the families and services we support.
Salary: Competitive (available on request)
About Us
Nestled in the beautiful hills of Glossop, Reuben's Retreat is a place where families can make memories, build connections, find support and feel understood during some of life's most challenging moments.
We support families of children who face uncertain futures, as well as families who have experienced the loss of a child.
Through memory making experiences, inclusive activities, counselling, holistic therapies and family support, we aim to ensure every family feels valued, supported and cared for.
Guided by our values of trust, authenticity, compassion and creating truly unique experiences, we strive to make a meaningful difference to every family who walks through our doors.
As we continue to grow and develop, including plans for future apartment stays for families, we are looking for a compassionate and inspiring leader to join our team.
The Role
This is an exciting opportunity to lead our Family Support team and help shape the support we provide to families accessing Reuben's Retreat.
Working closely with the CEO and General Manager, you will lead a dedicated team to ensure families receive safe, compassionate and responsive support throughout their journey with us.
You will help us continue to develop and grow our services, ensuring they remain centred around the needs of families of children living with life-limiting conditions and families who have experienced the loss of a child.
As we look ahead to the next chapter of Reuben's Retreat, including the development of apartment stays for families, you will play an important role in helping us create welcoming, accessible and supportive spaces where families can make memories, spend precious time together and feel safe and cared for.
We are looking for someone who shares our values, understands the importance of building meaningful relationships and can inspire and support a team to help families make memories, build connections and access the support they need.
Key Responsibilities
• Lead, support and develop the Family Support team.
Ensure families receive compassionate and considered support throughout their journey with Reuben's Retreat.
Champion a culture where safeguarding, wellbeing and safety are at the heart of everything we do.
• Oversee the delivery and ongoing development of bespoke family activities, inclusive events and creative support programmes.
Champion the safe and inclusive use of the Retreat's facilities, including hydrotherapy provision.
Ensuring a safe environment for Hydrotherapy swims which includes governance of policy and on duty lifesaving functions.
Help shape our future apartment stays for families, ensuring they feel welcomed, supported and able to access the Retreat safely and confidently.
Lead colleagues to develop support that reflects the individual needs of families whilst promoting safety, accessibility and inclusion.
• Build positive relationships with families, volunteers, partners and external professionals.
• Ensure learning, reflection and continuous improvement across Family Services.
• Use feedback from families and colleagues to help shape and develop our services for the future.
• Lead the implementation of policies and procedures relevant to family services.
About You
You will be:
• An experienced leader who enjoys supporting and developing others.
• Passionate about working with families and making a positive difference.
Experienced and confident in safeguarding and promoting safe practice.
A strong communicator who can build positive relationships with a wide range of people and communicate in a way that reflects the values, purpose and unique voice of Reuben's Retreat.
• Organised, adaptable and able to balance multiple priorities.
Comfortable leading change and supporting service development.
• Confident using IT systems, databases and Microsoft Office applications.
Can demonstrate evidence of being able to balance compassion with professional judgement and accountability.
• Can show empathy with families whilst demonstrating a high level of emotional resilience.
Experience within family support, children's services or events, health, social care, SEN education, hospices or the charity sector would be advantageous.
Why Join Us?
This is a unique opportunity to join a passionate and dedicated team and play a key role in shaping the future of Reuben's Retreat.
In return, we offer:
• The opportunity to make a genuine difference to families.
• A chance to help shape the future development of our services and apartment stays for families.
• A supportive, collaborative and values-led organisation.
• A passionate team committed to making every moment matter.
Company pension scheme.
• Access to the We Care Employee Support Programme.
• Free parking.
If you share our values and are passionate about supporting families through some of life's most challenging moments, we would love to hear from you.