North East Lincs Women's Aid
JOB DESCRIPTION  -  Head of Children’s Services

RESPONSIBLE TO:
RESPONSIBLE FOR:
SALARY:
DAYS / TIMES:

Head of Operations; CEO
All children’s support staff & services
£38,000 per annum, FTE
Monday to Friday 9am-5pm
Flexible hours to meet staff and children’s support, where necessary

As this position will include a base in our ‘women only’ spaces (inc Refuge),
we are only accepting applications from women.
(Schedule 9, Part 1 of the Equality Act 2010 applies)

 OVERALL OBJECTIVES
To develop and manage children’s services across the organisation.

To provide high-quality frontline children’s services and 1:1 support to those affected by domestic abuse.

To be responsible for developing, managing and leading a team that keeps the safety of children affected by
domestic abuse central to all processes.

To develop, design and deliver quality groupwork within the guidelines and policies of the organisation and
the funders. (Groupwork ideas below)

Project Management and Service Delivery

•  To be responsible for the management of all children’s support staff and services.
•  To ensure effective and appropriate support is outcomes focused and is available to address

individual risks and needs by undertaking case reviews/audits and supervisions.

•  To carry a caseload of children to support.
•  To ensure and promote multi-agency working.
•  To ensure that case files and records (both electronic and paper) are accurate and complete, and that

both are kept in compliance with requirements.

•  To oversee and support all staff with regard to lone working procedures.
•  To ensure that risk assessment/management procedures are followed, prioritising those most at risk.
•  To be the safeguarding lead professional for child protection and safeguarding; ensuring that all staff

understand and comply with the service’s safeguarding framework.

•  To remain up-to-date and compliant with all relevant legislation, including organisational procedures,

policies and professional codes of conduct in order to uphold standards of best practice.

•  To represent children’s services at meetings, when required.
•  To assist in ensuring that services have efficient and effective systems to maintain a high standard of
day-to-day operations, with full regard to Health & Safety legislation, support, risk assessments etc.
•  To  work  at  all  times  in  accordance  with  the  Confidentiality  Policy  of  Women's  Aid  with  due

consideration for child protection issues.

•  To lead / attend both internal and external children’s meetings when required.
•  To be responsible for regular reviews of the service which reflect input, output and outcome

monitoring, funding streams and the views of stakeholders.

•  To ensure the service recognises the needs and concerns of a diverse range of service users and

addresses them appropriately by working proactively to ensure that a non-discriminatory service is
accessible to all children.

•  To  assist  the  Head  of  Operations  and  Chief  Officer  in  ensuring  that  services  meet  all  the

requirements of funders, contracts and legislation.

•  To draw to the attention of the Head of Services, any issues which may impact on the organisation.
•  When necessary, support the organisation in setting up and developing any new children’s projects.
•  To represent the service at multi-agency meetings, feeding back initiatives and outcomes to the team.
•  To work in partnership with statutory and voluntary agencies to tackle the issue of domestic abuse.
•  To represent the service at local and national events; deliver training and presentations as required.

Staff Management

•  To be responsible for the day-to-day management of children’s support staff, ensuring appropriate
and effective delivery of services, including risk assessment, safety planning, referrals to other
agencies and MARACs, etc.

•  To be responsible for supervisions, performance reviews, learning and development opportunities of

all children’s support staff.

•  To be responsible for case file audits and reviews, including regular staff monitoring and spot checks.
•  To ensure that services are adequately staffed at all times.
•  When necessary, to deal with any internal conflict, capability or disciplinary issues.
•  When necessary, participate in the recruitment, selection, induction and deployment of staff.
•  To manage and lead on support staff meetings.

Quality Management

•  To contribute to annual service reviews which include monitoring data, evaluations, intake and

output policy, and practice and workload reviews for the children’s support service.
•  To contribute to the continuation, development and effectiveness of Children’s Services.
•  To report on Children’s Services to the Trustees as and when requested.
•  To assist with development and review of relevant policies/procedures/systems.
•  To represent children’s services in quality and performance working groups when required.
•  To ensure all required monitoring information is submitted to the appropriate bodies at the right time.
•  To manage and evaluate all OASIS electronic input, files and audits.

Service User Involvement

•  To develop service user involvement; encouraging children to participate in developing the organisation.
•  To be responsive to children’s feedback and/or complaints.
•  To ensure children’s outcomes are shared.

General

•  To ensure a safe and caring environment.
•  At all times, to promote the service in a positive way.
•  To work on own initiative when necessary but to promote and support teamwork.
•  To be flexible in working hours in order to offer any emergency support, where necessary.
•  To take part in accredited IDVA training (Independent Domestic Violence Advocate).
•  To undertake training and personal development activities as may be appropriate for the enhancement of

the service and the continued professional development of the post holder.
•  To participate in additional Women’s Aid activities and fundraising events.
•  To carry out any other duties commensurate with the level of this post.

Jan 2026

PERSON SPECIFICATION

Head of Children’s Services

QUALIFICATIONS

Management qualification / relevant qualifications

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PREVIOUS EXPERIENCE OF;

Management of staff including supervisions (at least 2 years)

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ESSENTIAL  DESIRABLE

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Working in children’s services

Managing performance, quality standards and outcomes

Setting up and/or developing systems or working practices

Delivering groupwork / training

Working in a demanding environment

KNOWLEDGE OF;

The impact of Domestic Abuse on children and families

Trauma informed practices

Safeguarding & children’s legislation

OFSTED Regulations

SKILLS

Ability to work as a member of a team and as an individual

Ability to remain calm and professional during a crisis

Excellent communication and organisational skills

Interpersonal skills – with individuals and external agencies

Motivating attitude, enthusiastic and passionate

Ability to cope with conflict and distress

Ability to work under pressure and to deadlines

Excellent computer skills

Ensure a commitment to accountability

Ability to deliver presentations / reports both internally & externally

To ensure a positive image through own behaviour & appearance

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POSSIBLE GROUP WORK DEVELOPMENTS AND IDEAS

DAY  Programme: We  are already trained  and  experienced  in  delivering this  - sessions  for  young  people
aged 11+ teaching about healthy vs. abusive relationships.
Talking to my Mum:  10-week programmes to support the non-abusing parent and the child.  Workbooks
available  to  help  them  get  through  the  complexities  of  being  in  abusive  households  and  ensuring
communication between them. We are trained and have delivered this programme with NSPCC previously.
Children’s  Freedom  Programme:  Ages  8-10  years  -  We  have  not  delivered  this  before  but  deliver  3
Freedom Programmes every week
Expect Respect: National Women’s Aid programme that delivers worksheets to each individual year group.
We have delivered parts of this in schools. Sheets can also be used for individual work with children.
ACE  Recovery  Toolkit:  For  children  aged  8-18  and  their  parents,  focusing  on  toxic  stress,  emotional
regulation, and resilience. We have not used this programme yet.

NOTE: we can of course use any parts of these programmes at any time as individual work.

Jan 26