Guest and Recruitment Manager V3
JOB PACK
About the role
BF Adventure was established 35 years ago and has developed a 65-acre activity site together with a highly skilled team to deliver flexible programmes of inclusive, adventurous outdoor activities for children, young people, and their families.
Role Summary and accountabilities
The key role of the Guest and Recruitment Manager is to support the Adventure Centre and Via Ferrata Cornwall Manager in the delivery of operations here at BF Adventure and to lead with administration for all of BF Adventure’s recruitment. This exciting role will see the right candidate becoming the link between customers and BF Adventure, ensuring a five-star experience.
At BF Adventure our mission is to inspire, challenge and motivate people, especially young people, to develop their life skills and to bring about positive change. We work in line with a set of core organisational values.
BF ADVENTURE VALUES
CHANGINGPERSPECTIVES
We embrace diversity and recognise everyone has a part to play in life. No one should face discrimination and we challenge both its roots and its impact.
COLLABORATING
EMPOWERING
At BF Adventure we believe that our environment, should be a safe space for all, igniting positive relationships based on trust and respect.
TRUST
We believe working together achieves the best results. We actively explore new partnerships with those who share our values.
We listen to you and value your opinion. We enable you to face challenges and make informed decisions.
INTEGRITY
We welcome a culture of honesty and openness that allows us to learn and grow together. We do what we say!
SUSTAINABLITY
We seek to deliver lasting change and to minimise our impact on the planet.
Job Title: Guest and Recruitment Manager
Level: Level 5
Salary: £24,734-£27,821
Term: Full Time
Hours: 8.30am to 4.30pm (some evening & weekend work will be required)
Responsible to: Operations Manager
Role Summary
The Team Bookings and Recruitment Manager is responsible for:
Managing the booking process for BF Adventure (BFA) and Via Ferrata Cornwall (VFC) groups and individual customers.
Ensuring the smooth operation of catering, hospitality, and housekeeping services across BF Adventure and VFC.
• Leading and supporting recruitment activities across the organisation.
Key Areas of Responsibility
Booking Management
Manage bookings for a range of customer groups, including:
• School and youth groups (day visits and residentials)
• Members of the public attending Holiday Activity Days, Adventure Days, and birthday parties
• Adult and corporate groups
Recruitment
Take an active role in recruiting team members across the organisation, working closely with managers to support staffing requirements.
Main Duties
This role is split between managing bookings for BF Adventure and Via Ferrata Cornwall and supporting recruitment and Recruitment administration across the organisation.
The balance of responsibilities will vary throughout the year:
• Spring and Summer: Focus on bookings, guest management, catering, and operational support.
• Autumn and Winter: Focus on recruitment, onboarding, and Recruitment administration.
Guest Management
The Guest and Recruitment Manager will oversee the customer journey for the Adventure Centre and Via Ferrata Cornwall CIC from initial enquiry through to customer retention and repeat bookings, ensuring an excellent customer experience throughout.
Enquiries
• Respond to customer enquiries by phone, email, and in person.
• Provide information on activities, programmes, pricing, products, and services.
Bookings
• Create and maintain booking forms and invoices.
• Manage customer communications professionally and accurately.
Booking Management
• Create tailored packages that meet customer requirements while maximising available resources, including staffing, equipment, catering, accommodation, and activity schedules.
Coordinate closely with the Centre Manager and relevant team members to ensure effective programme delivery and staffing.
Systems Administration
• Maintain booking systems, records, and processes.
Ensure accurate filing, data entry, and record keeping across organisational systems.
Manage workload effectively through strong time management and task prioritisation.
Staff Communication
Communicate programmes and schedules to activity and catering teams through diaries, briefings, and email communications.
Ensure staff are aware of customer requirements and any operational considerations.
Feedback and Continuous Improvement
• Collect, analyse, and distribute customer feedback.
Implement agreed improvements to support service development, customer satisfaction, and marketing initiatives.
Administrative Support
• Maintain administrative systems for the Centre Manager, including:
o Filing and record management
o Staff training records
o Recruitment administration
o Diary management
Operational Support
• Maintain current activity qualifications and attend required refresher training.
Provide operational support and activity delivery when required, including covering sessions during staff absences.
Relationship Management
https://bfadventure.sharepoint.com/sites/teamportal/Shared Documents/CONFIDENTIAL HR/job descriptions/Job Descriptions 2026/L5 Hospitality Manager V3.docx
Develop and maintain strong relationships with existing and prospective customers.
Identify customer needs and promote relevant programmes, events, and packages.
Welcome school groups and key customers on arrival, ensuring all booking requirements are understood and delivered.
Sales and Promotion
Organise and attend open days, school visits, career fairs, and enrichment events during the off-season.
Work alongside the Marketing Manager to generate new business opportunities and increase bookings.
Line Management
• Line manage and support a small team of seasonal catering and hospitality staff.
• Staffing Coordination
• Support the Centre Manager with staffing plans 4–6 weeks in advance.
• Allocate staff to activity programmes and operational requirements.
Reporting
• Contribute to daily and weekly operational briefings.
Ensure staff are informed of upcoming groups, events, and operational priorities.
Catering and Hospitality
Catering Management
Take responsibility for a small catering team to deliver a high-quality catering service (April–September), including:
• Line management and supervision
• Food ordering and stock control
• Creating simple menus for residential groups
• Ensuring compliance with food hygiene and catering standards
Housekeeping
Ensure all residential, catering, and washroom facilities are clean, safe, and ready for use by:
• Coordinating cleaning schedules and tasks
• Maintaining cleaning records and compliance logs
Ordering cleaning supplies
• Monitoring standards across all facilities
Recruitment Management
Responsibilities include:
• Creating and maintaining job descriptions in collaboration with managers.
• Developing recruitment plans and timelines.
• Managing recruitment campaigns and monitoring progress.
• Supporting managers with candidate shortlisting.
• Assisting with interviews where appropriate.
Collecting and maintaining recruitment documentation in line with organisational procedures.
• Supporting DBS applications and identity checks.
• Communicating with successful and unsuccessful candidates.
• Issuing recruitment correspondence and coordinating required paperwork.
• Supporting staff inductions and basic training.
• Assisting managers in maintaining accurate and up-to-date HR records and systems.
Additional Responsibilities
Due to the varied and evolving nature of operations at BF Adventure, you may be required to undertake additional duties and responsibilities as necessary to support the smooth running of the organisation.
Any additional duties will be appropriate to your level of experience, training, and capability.
Person Specification
Essential Experience and Skills
Excellent administrative and organisational skills.
Strong written and verbal communication skills, with the ability to engage effectively with a wide range of people.
Experience establishing, maintaining, and improving administrative systems and processes.
Highly competent in IT systems, including Microsoft Office applications, content management systems (CMS), and database management.
Ability to work independently and methodically while managing complex workflows and competing priorities.
• Previous line management or supervisory experience.
Strong planning and problem-solving skills, with the ability to anticipate issues and respond effectively under pressure.
• Excellent attention to detail and a highly organised approach to work.
Desirable Experience and Skills
Experience developing, promoting, or selling activity programmes, packages, or customer experiences.
Experience working within an outdoor education, adventure, or activity-based environment.
Experience in marketing and sales.
• Experience within a catering, hospitality, or customer service environment.
Please note: Catering responsibilities are supported by established systems and procedures, therefore previous catering experience is desirable rather than essential.
Personal Qualities
The successful candidate will demonstrate:
• A genuine commitment to, and enthusiasm for, the vision and values of BF Adventure.
• A commitment to delivering high standards of customer service and operational excellence.
A flexible, proactive, and innovative approach to work, with a focus on maximising both customer satisfaction and organisational efficiency.
The ability to build and maintain positive working relationships with colleagues, customers, and external partners.
Strong customer awareness, with the ability to anticipate, understand, and respond to customer needs.
The ability to work effectively under pressure while managing competing priorities within a team environment.
• A willingness to work flexibly, including occasional evenings and weekends, in line with operational requirements.
An interest in outdoor learning and adventure activities, with a willingness to undertake training in a range of adventurous activities where not already qualified.
A desire to develop an understanding of activity delivery to support programme planning and provide operational assistance when required.
What next:
Please complete the Application Form and the Equal Opportunities Monitoring Form. These forms can be found on our website. You can either use the online version or the Word format
If you choose the Word document, please save the Application Form in the following format:
Your name_Post applied for_date.
Please email the form to jobs@bfadventure.org with the email subject Guest and Recruitment Manager Application
The closing date for applications is 31/7/26 (or when all available vacancies have been filled)
Interviews are scheduled to take place on a case-by-case basis for applications that meet the threshold to be invited to interview though a scoring process. Please be aware that only applications made using the BF Adventure application form (online or word format) will be scored.
Please do not hesitate to phone us on 01326 340 912 if you have any questions.
Many thanks for your interest and we look forward to hearing from you!
BF Adventure is committed to safeguarding and promoting the welfare of young people and expects all staff and volunteers to share this commitment. This post will require an enhanced DBS check.