Front of House Duty Manager/Casual Box Office Assistant

We’re looking for a friendly, proactive Front of House Duty Manager/ Casual Box Office Assistant to join our team at Exeter Phoenix, working approximately 12–18 hours per week.

This role is key to creating a welcoming, safe, and enjoyable experience for everyone who visits us.

Working hours

This is a flexible, casual role. You will be expected to work:

Evenings (including some late finishes)

Weekends

Occasional weekday shifts to provide cover

About the role

As part of our Front of House team, you will play an important role in the day-to-day running of the venue. Responsibilities include:

Creating a warm welcome and ensuring the comfort and well-being of all visitors

Selling tickets using our Spektrix ticketing system, including proactively promoting and upselling events

Acting as Duty Manager during performances, screenings, gigs, and latenight events

• Carrying out opening and lock-up procedures when required

Supporting the safe operation of the building, including completing daily checks and reporting incidents

Working closely with the Visitor Services Manager and Box Office Manager

Welcoming and assisting artists, performers, and promoters, helping to ensure their visit runs smoothly

About you

We’re looking for someone who is:

Confident, approachable, and able to communicate with people from a wide range of backgrounds

• Committed to excellent customer service

• A strong team player who can stay calm and organised under pressure

• A good communicator with a proactive, can-do attitude

• Aware of health and safety responsibilities (or willing to learn) You will also be willing to undertake training to become a First Aider and Fire Warden.

How to apply

If this sounds like you, we’d love to hear from you.

Please send your CV and a short covering letter to:

annaruth.peelcusson@exeterphoenix.org.uk

Deadline: Applications are reviewed on an ongoing basis, so early application is encouraged.

Rate of Pay: £13.60 per hour