Regional Pool & Tennis Centre, Geraint Thomas Velodrome, The Riverfront Theatre & Arts Centre, Active Living Centre and Station

Sports & Coaching

Posted: 29 Dec 2025

Closing Date: 01 Feb 2026

To be the lead for all health and fitness related areas of the business. Responsible for the day-to-day operation and supervision of Newport Live fitness venues, programmes, sales, key performance indicators, employee development and delivery of excellent customer service.

Hours: 37 hours per week, with a flexible approach that meets programme and business need, which will include working varied hours that span the various building operating hours these are primarily, and are subject to change.

• Monday to Friday: 06:00 – 22:00
• Saturday and Sunday: 07:00 - 20:00

Pay: Grade 08 SCP 33 – 37, salary starting at £37,419 per annum

Benefits: pro rata of 33 days holiday per year (inclusive of bank holiday entitlement), free Newport Live membership, generous pension scheme, cafe discount, free on-site parking, uniform provided, cycle to work scheme and wellbeing programmes.

Essential to your application:

• Educated to degree level or equivalent professional qualification or at least 5 years continuous employment experience within heatlh, fitness and sales environment.
• REPS Level 3 Fitness qualification.
• At least 3 CPDs in group exercise class instruction (e.g., Kettlebells, Indoor Cycling, Zumba).
• GP referral qulaification or other Level 4 certifications.
• A minimum of 5 years’ experience in a Supervisory position.
• Experience of writing and developing fitness programmes and delivering personal training sessions.
• Developing and managing budgets and performance indicators.
• Proven track record of keeping up to date with industry developments.
• The ability to manage and deliver education and training to colleagues.
• Experience within a sales orientated and target driven environment

Beneficial to your application:

• Hold current REPS membership.
• Hold a First Aid at Work qualification.
• Continued professional development certifications in the last 12 months.
• Experience of working within private, public and third sector environments.
• Experience of programming group exercise classes and customer engagement challenges.
• Operational management of building and services in a supervisory/management role.

To lead for all health and fitness related areas of the business with the responsiblity for the day-to-day operation and supervision of Newport Live fitness venues, programmes, sales, key performance indicators, employee development and delivery of excellent customer service.

Main duties include:

• Provide day to day leadership and management to the Health and Fitness Teams and to be the finest ambassador of Newport Live at all times. Personally demonstrate consistently high standards in all that you do and role model the highest standards of behaviour to other colleagues and customers at all times.
• Create, own, deliver and review an annual Health and Fitness Business Plan with particular attention to gym and group exercise, and their associated KPI’s that contribute to the overall business plans of Newport Live, to achieve all membership sales targets.
• To manage the Health and Fitness budget, human resource and be accountable for the commercial performance of the Health & Fitness programmes, including fitness contracts, procurement of equipment and maintenance of existing fixed and mobile equipment.
• Lead the development and implementation of an inclusive and financially viable Group Exercise programme throughout Newport Live venues.
• To lead, own and embed the sales culture into the day to day for all colleagues in Newport Live, including the customer journey at all stages utilising Newport Live and partner digital systems, providing training and coaching for all staff.
• Utilise business software solutions to maximise customer retention, develop new initiatives and achieve sales and business targets. Communicate targets and performance to all team members on progress, ensuring that systems are utilised to their potential.
• To be the lead for Newport Live fitness products maintaining a presence across all venues and proactively deliver within the gym and group exercise programme, providing scheduled and urgent cover for sickness and annual leave to ensure business continuity.
• Fulfilling duty shifts when required, to ensure business continuity and customer experience can be maintained.
• Be the lead for recruitment, induction, training, mentoring and coaching of fitness colleagues to maximise their potential, creating a consistent standard for the Health and Fitness services that adheres to Newport Live’s values and vision.
• Undertake regular observation and the annual appraisal of Fitness Team Members and Group Exercise Instructors’ teaching to ensure the highest quality of delivery and effective delivery of the customer journey.
• Work in collaboration and engage with all departments with particular attention to Operations at all levels to achieve effective results in all areas, specifically the customer journey, new sales and membership acquisition and retention, as well as focussing on venue standards, equipment and staffing.
• Drive the Newport Live Health and Fitness offer including associated marketing, promotion, sales and retention to drive member engagement, working with suppliers, industry experts and industry peers to develop and introduce new and innovative products and classes.
• Manage the relationship and associated initiatives with local, and regional partners such as but not limited to National Exercise Referral Scheme (NERS) and other Health Board departments to ensure maximum conversion and retention of service users.
• Work in collaboration with Business Development colleagues to provide and offer business to business sales of corporate fitness engagement, memberships and benefits.
• Seek to organise and attend internal and external engagement opportunities to promote and sell Health and Fitness products and services provided by Newport Live.
• Be accountable for the management of all gym and group exercise equipment assets ensuring accuracy of inventories, servicing and routine maintenance and ensuring that all kit is operational at all Newport Live sites.
• Be fully conversant in ensuring implementation and compliance with legal, regulatory, ethical and social requirements in relation to the fitness industry, ensuring effective health & safety and delivery practises are maintained.
• Monitor all initiatives daily and weekly and submit monthly reports and work programmes to the Head of Business Development, against which performance and progress will be assessed.

This role is exempt from the Rehabilitation of Offenders Act (1974) and is subject to a successful Disclosing and Barring Service (DBS) check.

If you would like more information on the role, or about working within the Business Development team at Newport Live, please contact our Head of Business Development, Rich Dale, by emailing richard.dale@newportlive.co.uk

Interviews will be held: week commencing 16 February 2026.

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