Job summary
Employer heading
Operational Service Manager
NHS AfC: Band 6
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Job overview
This is an exciting opportunity to join a dynamic, fast-paced operational team at Southport & Ormskirk Hospital Hospitals. We are looking for a proactive and positive individual with experience of working in an operational role within a clinical setting.
The Operational Services Manager plays a crucial role within the Directorate, working closely with the Radiology Manager to ensure efficient and effective operational management for each of the Directorate Services and to support the Directorate's strategic agenda.
The successful candidate will be able to demonstrate excellent interpersonal and communication skills and will have the ability to forge and maintain good working relationships with colleagues.
The ability to manage a very busy workload is essential, as is the ability to quickly find solutions and to identify and focus on critical issues when decision making.
The JD & PS are currently under AfC review and are subject to change
Main duties of the job
The post holder will be responsible for ensuring that national and local targets are delivered relating to Diagnostic 6 weeks, Caner targets & RTT, plus ensuring that the quality of care is of the highest standard and that resources within the Directorate are managed efficiently and effectively.
The successful applicant will gain exposure to a wide range of issues at both an operational and strategic level. This will include leading on key projects to support the delivery of the Directorate's objectives. This is an excellent career development opportunity for a self-motivated and enthusiastic individual.
Working for Southport & Ormskirk NHS Trust is exciting and friendly, and the successful candidate will have the opportunity to make an impact.
This post offers a development opportunity to pursue a career in NHS operations.
The post holder will develop knowledge skills in a supportive and friendly team who have a passion for improving patient care.
Working for our organisation
The Secretary of State has approved the partnership between St Helens & Knowsley Teaching Hospitals and Southport & Ormskirk Hospitals.
From 1st July we have come together as a single organisation under the name Mersey & West Lancashire Teaching Hospitals NHS Trust.
The Trust delivers acute hospital care, intermediate care, community, and primary care services to a population of over 600,000 people with a combined workforce of around 9000 dedicated and skilled staff from 17 locations including Whiston, Southport & Formby, St Helens, Ormskirk and Newton hospitals.
The Trust provides regional services for burns, plastic surgery and spinal injuries to more than 4 million people across Mersey and West Lancashire, Cheshire, the Isle of Man and North Wales.
Our Vision is to deliver 5 Star Patient Care:
- CARE that is evidence based, high quality and compassionate
- SAFETY that is of the highest standards
- COMMUNICATION that is open, inclusive and respectful
- SYSTEMS that are efficient, patient centred and reliable
- PATHWAYS that are best practice and embedded, but also respect the individual needs of patients
Our achievements include:
- Trust rated Outstanding by CQC Inspection August 2018
- Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
- Awarded National Preceptorship Accreditation (2023) for our Nursing & AHP Preceptorship Programme
Please see our Wellbeing & Benefits booklet for more information on our staff benefits. Accessible version available.
Detailed job description and main responsibilities
Please see job description for further details
To support the day-to-day operational management to the departments/areas of defined
specialties and in doing so contribute to the delivery of corporate and national performance targets in these areas.
In association with the Directorate Manager, contribute to the financial budget control/management responsibility for each operational area and work closely with the Matrons with the management of these budgets.
To work with Clinical Leads/Directors of the relevant departments to ensure the overall effective use of resources and continuous improvements in service delivery.
To lead and support service improvement agenda of the defined specialties in conjunction with the NHS Modernisation Agenda.
To support the Trust’s corporate objectives and the processes by which they are achieved, including Clinical Governance, Controls Assurance, Risk Management and Capacity Planning.
To maintain an overview of medical staffing and ensure Doctors’ rotas are compliant with statutory requirements and in doing so, in conjunction with the medical staffing lead for the Division, co-ordinate the medical staffing requirements in the individual departments.
In conjunction with the Business Analysts, collate information/data in order to produce reports (eg, capacity/demand analysis) for Theatre productivity/utilisation data management meetings which will include detailed analysis and interpretation of information relating to services within the Division.
To ensure compliance to all Trust Risk Management, Research Governance and Infection Control policies and procedures and abide by the standards for Better Health.
Undertake appropriate mandatory training in infection control and comply with all Trust Infection Control policies relevant to the post, particularly with regard to the hand hygiene policy.
Take responsibility for managing their own health and wellbeing.
To support the Clinical Lead/Directors and Clinical Governance Leads embedding Clinical Governance and Risk Management within the Division.
To liaise directly as required with patients or their family in issues relating to admission, discharge, complaints, and appointments.
Person specification
Qualification
Essential criteria
- Advanced IT skills – ECDL or equivalent
- Degree or equivalent experience
Experience
Essential criteria
- Staff management/supervision/budget management.
- Experience of service development
- Experience or working in a changing environment
- NHS experience
- Experience within a business/operational focused role
Desirable criteria
- Experience of personal accountability for service delivery.
Skills, Knowledge and Ability
Essential criteria
- Good leadership skills
- Good communication skills
- Demonstrate ability to draw information from a range of sources in order to make a contribution to service development
- Passion for continuous quality improvement
- Excellent presentation skills
- Confidence dealing with senior management and clinicians
Desirable criteria
- NHS infrastructure
- Political awareness
- Numerate, innovative with good analytical skills
Personal Attributes/Ability
Essential criteria
- Ability to work under pressure and meet deadlines
- Able to work unsupervised
- Consistently high attention to details and quality of work
- Able to establish and maintain good working relationships with colleagues of varying levels and all professional backgrounds
- Personal integrity and supportive inclusive management style
- Ability to problem solve.
Experience
Desirable criteria
- Experience working with Acute trust in an operational role
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- David Lodwig
- Job title
- PACS/RIS Manager
- Email address
- david.lodwig@merseywestlancs.nhs.uk
- Telephone number
- 01704704111
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