Ashton Gate Stadium
JOB DESCRIPTION:
Ashton Gate Stadium is a unique sports and entertainment business with the core aim of providing integral support services to ensure the sustainability of Stephen Lansdown’s sporting group of companies which includes Bristol Sport, Bristol City, Bristol Bears, Bristol Flyers Basketball and each of their respective community charities.
This is an exciting opportunity to join a ticketing team that has sold over 300,000 tickets across all 5 teams in 2025 alone, that demonstrates the scale and impact of our work. This encompasses events such as play-off ties across Bristol City, Bears and Flyers, Women’s international games and more recently, supporting the ticketing operations of the Women’s Rugby World Cup.
JOB PURPOSE
To lead on Ticketing operations in a number of areas including match/event setup, reporting and fulfilment.
KEY OBJECTIVES
· Creating matches, season tickets, memberships and events for sale
· Setting up away games
· Completing reconciliation of ticket sales and presenting in appropriate way as to communicate to relevant parties (Finance and away teams)
· Communicating with key stakeholders (Head of Security, Police Liaison Officer, away team ticket office)
· Arranging all tickets for visiting clubs
· Arranging all CATS Travel
· Completing ticket fulfilment for both home and away tickets purchased by supporters
· Assisting with turnstile management on a matchday
· Liaising with other departments and assisting with the creation of codes and reporting on the outcome of such initiatives
· Assisting the Ticketing & Revenue Manager in any relevant tasks related to the department
· Providing support to and guidance to the Supporter Services team when required
KEY RESPONSIBILITIES (KPIs)
· Successful creation of home and away matches, season tickets, memberships and events to ensure they go on sale on time and smoothly
· Leading on matchday preparation for fixtures at Ashton Gate
· To work closely with internal stakeholders to ensure they are supported in a timely manner and are provided with reports relating to their products
· Work closely with our Ticketing provider to ensure we are utilising our system as best we can
KEY RELATIONSHIPS
· Ticketing & Revenue Manager
· Group Head of Marketing & Ticketing
· Supporter Services Department
· Marketing Department
· Club stakeholders
· Foundations
ESSENTIAL SKILLS
· Ability to build strong relationships with internal and external stakeholders
· Can-do attitude and proactive
· Ability to work independently
· Strong technical skills and the ability to learn new systems quickly
DESIRABLE SKILLS
· Previous experience of working within a ticketing environment
· Prior knowledge of having worked with SeatGeek products
· Passionate about sport
EQUAL OPPORTUNITIES
We are committed to the principle of equal opportunity and its policies for recruitment, selection, training, development and promotion are designed to ensure that no employee receives less favourable treatment on the grounds of race, colour, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic and national origin, disability or gender reassignment.
SAFEGUARDING
Ashton Gate Ltd is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees to share this commitment.