Recruitment PackInformation andFacilities Worker(Maternity Cover)A message from theChief ExecutiveThank you for expressing an interest in joining the Bolton CVS Team! Thisinformation pack includes key information about our organisation, therole and contact details for more information.Bolton CVS exists to deliver support to Bolton’s voluntary, community andsocial enterprise (VCSE) sector; and to ensure the sector, whereverpossible, is a valued partner in co-designing and co-producing servicesacross our borough. The impact of the VCSE sector extends to all areas of life; deliveringvaluable preventative services that help keep people well, buildingstronger communities and environments and empowering peoplethrough education and training. We want you to help us ensure we havea well-networked, robust and diverse VCSE sector in Bolton, forgenerations to come.It’s important that Bolton CVS ensures the sector has access toinformation, support and connectivity; to effectively plan and buildsustainable, inclusive services that meet the needs of beneficiaries nowand in the future.I want us to continually evolve to meet the needs of people andcommunities across the borough, and I’m excited that we’re able torecruit to this post; creating further opportunities for collaboration,partnership and growth.Bolton CVS is a great team to be part of and we embrace flexible andagile working practices, so that we can provide the best offer we can tothe people that we exist to support.                                I wish you the best of luck in your application.              Dawn                               Dawn Yates-Obé (Chief Executive)A little bit about us...Bolton CVS provides tailored, intensive andquality accredited support to the voluntary,community, and social enterprise sector inBolton. We have an established and nationallyaccredited volunteering services offer, anamazing array of grant and investmentsprogrammes and offer policy, engagement andresearch support services. We champion the roleand need for charities and communityorganisations and share this information throughour communications, our forums, workshops,events and through our one-to-one support withgroups, organisations and communities. We alsoproactively seek opportunities to collaboratewith the 10GM partnership: www.10gm.org.ukTo work alongside Bolton'sVoluntary, Community andSocial Enterprise sector;supporting them to do whatthey exist to do, as well asthey possibly can.CORE PURPOSEOUR VALUESWe are collaboratorsWe mutually build lastingrelationships and shareknowledge to achieve the  greatest impact in ourcommunities.We are evolvingWe proactively seekopportunities to learn,develop new ideas andadapt so that we, andthose we support, respondto change in relevant  andsustainable ways.We are hereWe are committed toproviding timely support toencourage, motivate andguide organisations infurther developing the skillsand confidence to do whatthey do best.We are influencersWe positively contribute todecisions, boldlyadvocating that the VCSEsector is heard and valuedas an equal partner.We are progressiveCollectively, we look to thefuture and explore newways of doing things,  withinclusivity and equity at thecore.At Bolton CVS we recognise that inorder for a VCSE sector to thrive, itmust be connected, supported andengaged. Everything we do focusseson our key strategic priorities of‘building strength’ and ‘buildingcapacity’ in Bolton’s voluntary andcommunity sector and isunderpinned by our four strategicobjectives:  1.Promoting quality and equality inBolton2.Building capacity and strength inBolton3.Influencing change in Bolton4.Preparing for the future in  BoltonWe currently have over 30 employeessupporting our work across allactivities and programmes, and we'regoverned by a Board of 13 Trusteeswho donate their time to providestrategic leadership for theorganisation and assess financial andoperational performance. The work and activity of Bolton CVS isdistributed across 5 key operationalareas:Venue and facilitiesCommunications and eventsFinance and fundingStrategic health and wellbeingVCSE sector capacity building Who we areAbout the roleInformation and Facilities Worker (Maternity Cover)Salary:Hours:Responsible to::Contract:FTE £24,707.16 (Actual £11,294.70 PTE), plus 7%pension contribution and health package 16 Hours (Part Time)Services ManagerTemporary Fixed-Term, Maternity Cover, Up to 12months, including eveningsWhy this role is importantThe Bolton Hub is located in the heart of Bolton and is a vibrant communityresource with training and meeting rooms for hire and office space forvoluntary and community groups and partners. As the Information andFacilities Worker, you'll be the first point of contact for any visitors to The BoltonHub, representing Bolton CVS and ensuring high quality service.The Bolton Hub is a valuable resource and you'll be crucial to the smoothrunning and ongoing processes and services we provide. From drop-in gueststo our regular tenants, you and the Facilities Team will be ensuring they haveeverything they need to experience the warm, friendly and professionalenvironment we pride ourselves on. About the roleRole SummaryThe aim of this role is to provide excellent customer service and ensure TheBolton Hub is a friendly, vibrant, safe and clean environment for tenants andvisitors.As the Information and Facilities Worker you will:Be the warm, welcoming and helpful first point of contact to anyoneentering The Bolton HubDeliver an excellent level of service to everyone who visits or contacts TheBolton HubEnsure that The Bolton Hub meets the expectations of visitors and is a safeand clean environmentBook meeting rooms and ensure clients requirements are metEnsure that any client hiring or using The Bolton Hub has everything theyneed to undertake their activitiesEnsure the safety of everyone in The Bolton HubComplete a range of admin tasks and support where requiredTo maintain cleanliness to the interior and exterior of The Bolton HubRecord accurate information using IT systems to produce reports andstatistics on requestOrder stationery and other office consumablesProduce invoices and follow up with clients and partners as neededAbout the roleWho we're looking forWe’re looking for someone friendly and approachable, who has an eye fordetail and enjoys ensuring accurate information and processing. You will beconfident in working on your own initiative and ensuring that you have the rightinformation and equipment to complete any task. As a front facing member ofthe Facilities Team, you will be outgoing and provide excellent customerservice to visitors of The Bolton Hub, providing guidance and information tovisitors when required. You’ll help support volunteers with reception duties and administration tasks,setting up rooms and equipment as instructed for room bookings andupdating our database and inputting monitoring information. You’ll be a teamplayer, with great attention to detail and have the ability to work underpressure, while adhering to deadlines. Being comfortable with lifting andmoving furniture is required.About the roleRecruitment InformationIf you believe you can fulfil the role summary, we’d love to hear from you!Please email a Supporting Statement which describes how you meet thecriteria in the ‘who we’re looking for’ section, plus your CV (CV 2 pages max) torecruitment@boltoncvs.org.uk.The closing date is midnight on Wednesday 5th November 2025. Interviews for this post will take place on the week commencing 10th November2025. If you will not be available during that week, please note this in yoursupporting statement.For an informal conversation regarding this post, please contactrecruitment@boltoncvs.org.uk before submitting your documentation. At Bolton CVS we are passionate about ensuring that everyone has a fairchance and that they are treated equally. As an employer, we actively seek toensure that our workforce reflects the communities we serve, recognising thatthis makes us better able to understand their needs and priorities. We respectand celebrate everyone’s differences and do not discriminate against peopleon the basis of age, disability, gender reassignment, marriage and civilpartnership, race, religion and belief, sex or sexual orientation. We work hard tocreate supportive, accessible environments and actively challenge inequality.If you should require access to these documents in alternative formats, or ifyou have comments that would support us to improve access to ourapplication processes more generally, please do not hesitate to contact us viarecruitment@boltoncvs.org.uk or telephone us on 01204 546 010.About the roleEquity, Diversity, Inclusion & BelongingWe want to make the work we are doing around Equity, Diversity, Inclusion &Belonging (EDIB) relevant to us. We are committed to being an example to the VCSE sector by applying bestworking practices in all areas of work. This is why we need to ensure that webetter understand and reflect on the communities we support. We ask you to complete this form and submit this survey to us. All datacollected will be anonymous and used to help shape our EDIB Strategy. If you have any questions or further feedback, please do not hesitate to contactBolton CVS via recruitment@boltoncvs.org.ukBolton CVSThe Bolton HubBold StreetBoltonBL1 1LSContact usemail:web:tel:recruitment@boltoncvs.org.ukwww.boltoncvs.org.uk01204 546 010